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Rated 4.0 out of 5 by 101 reviewers.
Rated 5.0 out of 5.0 by Amazing Staff and Free Breakfast The staff at this hotel are amazing. I only really dealt with David and Mattew at the desk but they were great. I can tell that they really care about the guests of the hotel. July 24, 2014
Rated 3.0 out of 5.0 by Too much money The hotel itself was very nice and clean, but the cost is too much for a Holiday Inn that doesn't even have a pool July 17, 2014
Rated 5.0 out of 5.0 by stay overall good experience. Grandkids had fun staying in hotel and eating breakfast with their Pap. Would stay there again July 12, 2014
Rated 5.0 out of 5.0 by Highly Recommend This Hotel Everything about this hotel is perfect! I could not have asked for a better stay. Clean, nice rooms, comfortable, affordable, and service oriented. David at the front desk was excellent. He anticipated every one of my needs and that of my friends in another room to perfection. He makes this hotel great. Thank you, David! July 10, 2014
Rated 3.0 out of 5.0 by Great hotel for the price but..... the only issue we had was when housekeeping came to make up the room, a full garbage bag was left on my husband's breathing machine and the coffee pot was not cleaned nor was the coffee that was used replaced. July 9, 2014
Rated 2.0 out of 5.0 by Comfortable bed and good service. The bathtub faucet leaked, the drain did not drain properly, so when showering you had to stand in six inches of water. The carpets in the elevators were disgusting. There was no refrigerator in the room and there wasn't a comfortable chair to sit in. I would like to see a better channel selection for watching TV. July 8, 2014
Rated 3.0 out of 5.0 by Holiday Inn Express West Mifflin We come every year to Pittsburgh to visit our family and go to Kennywood Park. We have stayed at this hotel for many years because it is conveniently located. But we have noticed that it has gotten older, dirtier and less comfortable. Unless it is completely remodeled we will be staying at another hotel next year. July 3, 2014
Rated 2.0 out of 5.0 by Stay away for now Furniture, including bed and mattress, were decrepit. Told at the desk that they were aware of this but were waiting for a "total refurbishing soon". We were booked for five nights but left after the first after a sleepless night on a damaged mattress and useless sofa. Mini fridge and ancient microwave are billed as a "kitchenette". Bathroom plumbing needed maintenance. July 2, 2014
Rated 5.0 out of 5.0 by Back Again I know where to stay for comfort, good breakfest, and a great staff, Hoiday Inn, Pittsburgh West Miffllin. When it's good, why change it. Highly recommend this hotel. June 26, 2014
Rated 5.0 out of 5.0 by Some minor problems that weret very well handled It was all good in the end and the staff gave us a discount for the minor inconveniences. June 17, 2014
Rated 5.0 out of 5.0 by All staff friendly It is great after a long trip to be greeted with a smile and warm welcome. Always asking "How would you like a bottle of water? " When we went to breakfast area, another staff member greeted us with warm and inviting welcome. Assisted us in getting breakfast items to our table. Light conversation and willligness to ofter more assistance or obtain other desired items. Provided a great start to the day. Always know what to expect when we stay at Holiday Inn- Express. The bed is very comfotable and plenty of pillows are provided. The bedding is soft and so fresh, it invites you to rest June 13, 2014
Rated 5.0 out of 5.0 by Great staff! We have been using the banquet facilities at this Holiday Inn Express and Suites since 2012. During this time, we have experienced some turnover of staff, but I must say that the staff in place currently is by far the best! Ray at the front desk is always providing us with quality service and securing the rooms we prefer at check-in. Fred always has the salons ready for us to set up in upon arrival. He knows exactly how we need the rooms set, so it is ready for us to finish off when we get there. Maria does an outstanding job with the breakfast area and sees to it that our service needs are met daily (on time and with the finest quality). Yolanda is always easy to work with and flexible in securing the salons we need for our work. The housekeeping staff does a great job also. Corey has performed well as the GM to turn this property around to where it is today. June 10, 2014
Rated 5.0 out of 5.0 by Pittsburgh Visit A wonderful stay - went to Pittsburgh to see the Celtic Women and could not find a hotel next to the theater. The hotel arranged car service the theater and the driver was wonderful and accommodating. Overall a great experience May 31, 2014
Rated 5.0 out of 5.0 by Comfy Bed and Jason S was amazing Everything was perfect Jason S at this location is awesome very friendly and helpful man. May 29, 2014
Rated 2.0 out of 5.0 by Not up to expected standards After a 12-hour drive into Pittsburgh, we were given a handicapped room right in front of the elevator on the main floor (the worst, in any hotel) when there were other, better rooms available. To make things even better, one of the two beds was made, but had not been changed (will spare you the details). We then asked for another room, but a storm had knocked the Internet out and the clerk at the front desk was alone to deal with room service, incoming clients and getting the system back online. He didn't have access to the reservation system and didn't know which rooms were occupied or not. So we went out for dinner while he checked manually! He did a great job though, and found us a better room. It's not normal that a near-to-capacity hotel should have only one clerk at the front desk on a Thursday night - with no backup whatsoever. The elevator was dirty and smelled 'old'. So did the staircase. Pretty much every surface in the room was either clammy of sticky. TV remote included. May 21, 2014
Rated 3.0 out of 5.0 by Holiday Inn becomes Holiday Inn Express The best thing about a Holiday Inn Express is that it is new and has a cleaner appearance. When converting a Holiday Inn to a Holiday Inn express, it is still a Holiday Inn, just with the "express" name attached to it. They forgot to put my requested refrigerator in my room and the heating/cooling system was "re-worked" and it would not work without pressing the reset button on the plug multiple times. The wall paper was also coming off the wall above the entertainment center. Next, the guy at the breakfast area needs some customer service training. I asked where the utensils were because I totally missed them and he said right there with a little bit of an attitude. I get they were pretty much in plain sight, but when someone misses it, don't give attitude; they are not on your property everyday. I think there needs to be some major updates made to the hotel. WiFi worked great and beds were comfortable, parking lot was well lit. May 21, 2014
Rated 5.0 out of 5.0 by Lovely Staff And Breakfast Love the guy Jason at the front very friendly and outgoing. Maria from breakfast is outstanding and is very prompt with her breakfast. May 20, 2014
Rated 5.0 out of 5.0 by Very short stay We came in late, close to midnight, but were warmly greeted by the desk staff. We had come into town for a funeral, and when we asked for the directions to the funeral home, we were told that Holiday Inn offered a bereavement rate, and our reservation was changed to that lower rate. The room was the high quality we alway expect and receive from Holiday Inn Express. Although we only spent about 9 hour there, the room, breakfast, and most importantly, the staff were great. May 11, 2014
Rated 5.0 out of 5.0 Excellent Stay in West Mifflin, Pa. I don't normally write reviews considering I travel quite a bit however I would be remiss if I didn't write one this time to at least say that this Holiday Inn Express in West Mifflin was an outstanding place to stay. It started right at check in with Ray checking me in. Ray was not only nice but he was very polite and professional. The customer service, the room service, and the overall service, was above and beyond my expectations. I would certainly recommend this Holiday Inn Express to anyone traveling to West Mifflin Pennsylvania. Lasty. I would have to say that the breakfast at the Holiday Inn served on a daily basis was extremely delicious and abundant. This Holiday Inn Express really stands above the rest that I usually stay in, thank you for such a great stay May 9, 2014
Rated 4.0 out of 5.0 by Pleasently Surprised!!! Have traveled to Pittsburgh several times since I have a son attending Carnegie Mellon University. But had a hard time reserving near the University due to not knowing that city had several things going on this weekend. But pleasently surprised with this hotel and the west mifflin location wasn't as disappointed as I thought I would be. Matter of fact with my son's recital and this hotel, other than the traffic from the marathon, weekend turned out well!!! May 7, 2014
Rated 5.0 out of 5.0 by very nice I really enjoyed my stayed there and would recommend the staff are excellent thank you very much to enjoy the experience May 4, 2014
Rated 5.0 out of 5.0 by Best Stay of the Trip We stayed 5 nights in Holiday Inn Expresses and 2 nights in Best Westerns on our recent marathon college visit trip. We were very pleased with the Holiday Inn Expresses in general and this location was by far the best. Unfortunately it was also the one where we had the least time to enjoy the room. Very clean and the bed was extremely comfortable. April 20, 2014
Rated 5.0 out of 5.0 by Great stay Staff very helpful and courteous. Older hotel but rooms and common area have been nicely updated. March 17, 2014
Rated 4.0 out of 5.0 by Remarkable improvement! A few years ago, my last previous visit, this property had serious problems with staff training and management, which I had noted in a letter to the manager. I decided to give them a try again, because of their convenient (to me) location. Wow! They had gone from one of my worst staff experiences to, perhaps, my very best. I mean staff in total: desk, breakfast, housekeeping, maintenance. All bright, cheerful, friendly, caring, responsive and dependable. I appreciate the turnaround. March 1, 2014
Rated 5.0 out of 5.0 by great service staff was very accomidating and did everything possible to make our stay comfortable. December 18, 2013
Rated 1.0 out of 5.0 by Unfriendly Staff ! Very unfriendly staff. I ask for room with mic and fridg , said they would let me know. never got a response. again very un friendly staff never said welcome nor thank you for being a P.C member as a platinum elite member I am not use to that !b December 15, 2013
Rated 5.0 out of 5.0 by Always Good We stay at the Holiday Inn Express West Mifflin whenever in town visiting relatives. The rooms and clean, the breakfast good, and the breakfast and lobby areas beautiful. What sets it apart is the staff...they're always a joy, from the desk to housekeeping to breakfast. We generally stay at higher-end boutique hotels, but the HIE West Mifflin staff beats them all. December 3, 2013
Rated 2.0 out of 5.0 by No heat! When we checked in on Thanksgiving evening, our room did not have a working heater. When we opened the door, freezing cold air rushed out. My husband reported that the heater was broken, and the maitnence guy knew, but the host did not, so we were given a new suite. The second room was not ready in that the heat was not turned on, and the room was freezing. Our kids cried and would not fall asleep b/c even the extra blankets didn't help. It was around midnight when it was warm enough where I could take my jacket off under the blankets and put our kids in their own bed. Miserable. December 2, 2013
Rated 4.0 out of 5.0 by Great customer service. I wanted express my thanks for your having such a helpful and knowledgeable staff. My stay could not have been any better. I would definitely recommend your hotel to friends & family. November 20, 2013
Rated 2.0 out of 5.0 by Bad reservations and lack of communication When I made my reservation I requested two double beds....and before I got off the phone the agent went over my reservations with me to make sure I had two double beds. When I got to the hotel to check him I checked in just fine with no probelm. Went up to the room and it only had one bed in it.....I had my husband and my child. So when I called the front desk they informed me that I was on some kind of list to take what ever is available at the time. They did not have any rooms with double beds in it. So I had to go down to the front desk and was getting ready to check out cause they had NOTHING for my family not even a rollaway. So finally he was able to give me someone elses room and I had to put my son on a rollaway bed...which is not what I made a reservation for. I did not think that I should had to pay the full price of my reservation because of the inconvience and lack of communication. I would of never been on a standby for a room like that when I knew I had to accomodate my whole family. You all should be upfront and more specific with people when make/taking reservations so guest are not in for a rude awakening when they come to check in. Denise L Jones November 13, 2013
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