Rated 4.3 out of 5 by 72
Rated 4.0 out of 5.0 by Kelleyew Comfortable room and great service!
Hotel staff was attentive and wonderful.
Rooms were clean, and king sized room was very large.
July 29, 2014
Rated 3.0 out of 5.0 by FF462 Uncomfortable Beds and LOUD Rooms
While this hotel is certainly in a good location given the remoteness of the area along 476, I was first concerned when there was a line at Check-In at 11:30 pm due to open Vacancy on a Friday night, which is usually unheard of in a IHG hotel property.
As an IHG Priority club member, a gold member at that, I am used to be greeted at every IHG brand hotel I stay at as a member and am thanked by either bonus points or a complimentary snack bag, which I look forward to after long drives. However, out of all my stays at IHG hotels, this was the first time I was not greeted or thanked for being a loyal member and was not offered any bonus points or snack bag.
As for the room, right away I should have been alarmed that there were complimentary ear plugs provided in the room. Should I have actually used them, they would have provided useful given the noise from doors slamming in the hall way to the people above us. This noise was the worst I have ever experienced at any hotel, especially an IHG brand.
Overall the bathroom was spacious and modern as was the room, but some standard hotel amenities were not available, such as a Fridge and Security Safe.
Additionally, granted I was given a King size bed, but I was only given 4 total pillows, all of which were not comfortable and neither was the bed. Usually I have the option of 6 pillows, all of which has different softness or firmness. This was by the far the worst overall sleep I have got from a IHG brand hotel, especially for one that is modern.
As for the breakfast, it is like all other Holiday Inn express breakfasts with fake microwavable eggs, sausage, pancakes, bagels, toast, cinnamon buns, coffee, and juice.
While a convenient location, I probably would not stay here again nor do I really recommend it unless you are in a bind and need somewhere to stay, then this hotel should suffice.
July 24, 2014
Rated 5.0 out of 5.0 by dp222 great service but pillows uncomfortable
the pillows were very uncomfortable but the staff was great.
July 24, 2014
Rated 5.0 out of 5.0 by Jacer27 Nice place to stay
Good location in the Poconos. Clean rooms. Large breakfast area with plenty of seating. Staff is always restocking breakfast items.
July 24, 2014
Rated 3.0 out of 5.0 by dfammy05 Just ok
Comfortable rooms. If you need wifi, forget about it. They offer it but to get connected and stay connected was horrible. I thought it was me but I disgust this issue with other guest and they had the same problem. Also, the breakfast was horrible. The staff was ok. The beds were comfortable. just giving you a heads up. There is only fast food and a Wawa to eat at. You have to drive at least 15 minutes to find some food
July 17, 2014
Rated 5.0 out of 5.0 by Skirmish Comfortable Bed and excellent staff
Everyone was very pleasant. The hotel was clean and the breakfast was very good Only issue we had was the neighboring rooms door was very loud. It shook the room as it opened and closed and they were very loud and up very late other than that all was great :) ...we will be back and will recommend.
July 16, 2014
Rated 5.0 out of 5.0 by aforrest Another great stay!
This was our second stay at the Lake Harmony Holiday Inn Express and we were not disappointed. The room was clean and well appointed and the staff was friendly and helpful. The breakfast staff were particularly friendly and went out of their way to be kind to our kids which was a very nice touch.
July 2, 2014
Rated 5.0 out of 5.0 by drosophila41 excellent staff and service!
Stayed in a King Suite and it was terrific Lots of room; microwave; sink; coffee; refrigerator. Great staff; clean; convenient to fishing water; reasonable price; good breakfast;
June 28, 2014
Rated 4.0 out of 5.0 by cindy ella large room
large room, comfortable bed, clean room
lack toiletries...did not acknowledge my membership...
June 26, 2014
Rated 5.0 out of 5.0 by Njp10 Great front desk staff.
Great experience. Front desk staff is great? Will stay here again.
June 25, 2014
Rated 5.0 out of 5.0 by Kaustav quick quiet stay
We had planned for a quick overnight getaway to the Poconos with an objective to just hang back and relax. The Holiday Inn express suites hotel is just off exit 277 on 80W. this is a quiet area about 10-20 miles from the main Poconos attractions... so not too far off and definitely quiet.
We had a good time lazing in the indoor pool, almost had it for ourselves and then was recommended a fabulous restaurant about 3-4 miles from the property which turned out to be very good. The hotel staff was courteous and Debbie was extremely friendly offering local tips around the area. It was her recommendation to go to the Forks Family restaurant and the food was really good.
Breakfast at the property as with other Holiday Inn Express properties was good and ample. refills were prompt and in general was very happy with the service. Being close to everything, we could do the Bushkill falls, outlet mall and return home all in good time.
Would definitely consider staying there again
June 20, 2014
Rated 5.0 out of 5.0 by Max's Mom Clean and comfortable!
Appreciated the cleanliness of the room and the comfort of the bed/pillows
Great breakfast buffet
June 2, 2014
Rated 1.0 out of 5.0 by Stad7 Dated
We stay at Holiday Inn Expresses very often. This one was the most expensive that we have stayed in but the most out of date and worn out. The rooms were okay but not great. The beds were nice but the rugs were kinda gross and there were no mini-fridges like other Holiday Inn Expresses. The floors of our rooms were so thin that our walking on them caused distress to the folks below. We could hear anything that people said in the hall as clearly as if they were in the room with us. The pool was okay but there was a nasty dead bug on the pool deck. Also, the surrounding area is bleak, no place to get food aside from McDonalds. It was a very disappointing stay. We will never stay at this location again.
April 23, 2014
Rated 5.0 out of 5.0 by 23maldonado Recomendable
A very good hotel, the rooms are very good, everything clean.
April 17, 2014
Rated 5.0 out of 5.0 by Oldhippie Smooth Stay
Great layout of rooms to pool and restaurant. Main whirlpool is seamlessly built into end of pool, perfect temperature and jet power. In-room Jacuzzi not so powerful, barely pushed water from jets. Perfect cleanliness and hospitality. You can't go wrong with this property.
March 28, 2014
Rated 5.0 out of 5.0 by KuriosCowboy Racing weekend in the Poconos
Took my fiance away for a relaxing weekend. We Decided to spend Saturday in, and roam around Hickory Run State Park on Sunday. With what seemed to be a full house, it was fairly quiet, and, although breakfast was a mad house, it was a good weekend away.
February 26, 2014
Rated 5.0 out of 5.0 by ACplus3 Great stay!
Very nice rooms, clean and pleasant. Indoor pool area is nicely heated. Very attentive and welcoming staff.
February 24, 2014
Rated 1.0 out of 5.0 by Dennis1966 Clean rooms is only positive
Arrived on 2/14 , we were given a room across from pool on first floor , which i thought would be great for kids, not necessarily. When approaching our room we noticed a family , that kept there room door propped open so the children can run freely in and out of room ,as well as parents having easy access to the alcoholic beverages( this was very trashy, these people shoulda stayed at a motel if they wanted to live this way). Very noisy in hotel , could hear everything, foot traffic above us, people walking in hallways , tvs in other rooms. On 2nd night of stay we were awaken by several young children screaming and playing at 11:30pm , with no parents to be found. When we attempted to contact front desk, no one answered. After handling noise situation ourselves, ( pool was supposed to be closed at 10pm , kids had no concept of time when screaming at 1130!, where were theyre parents!) . We were finally able to track down manager a half hour later, he said he was outside shoveling snow.. yeah right!..Our stay could have been a little better if management staff did theyre job by making sure there was no access to pool after hours , controlling the noise level by coming out from behind desk to check hallway once in a while. Also , as a side note , breakfast was "ok" thats all. not many choices for a hotel such as this one. There are other resorts in area that have indoor water parks , and have alot under one roof, such as multiple restaurants, and not much more expensive than Holiday Inn...This hotel also very isolated . mcdonalds and wawa only places nearby. everything else at least 5 miles away
February 18, 2014
Rated 5.0 out of 5.0 by lcnash Really Nice Stay
We just spent night at this Holiday Inn Express and I was very satisfied, as was my family. The room was very large and comfy, the staff esp Stephanie at front desk, were warm and friendly, and I found the location and value to be exceptional - will def stay again, thanks!
February 18, 2014
Rated 5.0 out of 5.0 by RoseNyc Great staff clean room
All the staff was friendly. The room was very clean and the complimentary breakfast had a variety of food to choose from.
February 12, 2014
Rated 4.0 out of 5.0 by Flubadub Stay After Skiing at Jack Frost
The stay was enjoyable - relaxing. Main desk suggested we go to The Power House in White Haven for dinner - great choice. We enjoyed the atmosphere and the food. Would stay there again if we're in the area.
February 11, 2014
Rated 4.0 out of 5.0 by M_Ski Comfortable Room and Friendly Staff
I stay at this hotel quite frequently and it is always clean and the staff is always very nice. One area that I do recommend improvement is their breakfast. The breakfast here always seems to be cold, the bisquits are hard as a rock, and the variety is much slimmer than other Holiday Inn Express locations. One of the main reasons I choose to stay at Holiday Inn Expresses over other hotel chains is due to the hot breakfast at no additional charge. This past Saturday, there were no breakfast meats and the pancake machine was down again. Only hot choices were eggs (which were cold) and sausage gravy. Besides breakfast, all other area's of my stay were very enjoyable and I have no complaints.
February 5, 2014
Rated 5.0 out of 5.0 by pknh Friendly Staff-Great Value
Very friendly staff at the Holiday Inn Express! We arrived in a snow storm and the front desk staff was so nice. It was a young man, cannot remember his name. He gave us a member gift and thanked us for being members. Our room was upgraded.
The next night we wanted to have dinner and recommended a nice place to eat.
January 9, 2014
Rated 4.0 out of 5.0 by pec_100 Clean and Friendly
Room was exceptionallly clean and very neat. Beds were comfortable and all items in room were in order. Stayed with wife and two children and all had a pleasant experience. Staff was mainly friendly and hospitable.
Only downsides I can see with my experience were that the manager who took us in on Sunday morning was more interested in tending to the cutsomer phone calls and reservations rather than the customers who were actually standing in the lobby. I would think it would have been the other way around. Happened more than once too.
Other downside was that there is no eating establishement on the premises. Would have been nice to be able to go somewhere right in the hotel to order a meal.
January 2, 2014
Rated 4.0 out of 5.0 by jehami clean and comfortable
Rooms were very clean and the beds are very comfortable. Easy access to ski resorts, Jack frost and big boulder, and the turnpike. Hot breakfast was nice as well. Certain food items ran out before the end of breakfast time... but overall not bad. The only problem was that we had hard time finding a dining restaurant in White Haven near the hotel.
January 2, 2014
Rated 5.0 out of 5.0 by kelmfin surprisingly clean and new
New hotel, lobby and rooms all look very new.
The kids loved the indoor pool, breakfast had a nice selection and the front desk agent was helpful.
One annoying issue was that I was charged for the crib without being told. Didn't get any receipt, the agent didn't say anything upon checkout - still I saw a $10 charge in my credit card a few days after leaving. I don't mind paying for it- but how come it hasn't been mentioned at all, not when it was taken and not upon checkout..
December 5, 2013
Rated 5.0 out of 5.0 by Mel9655 Great staff
The staff at this hotel is second to none. They are all extremely customer oriented, Julie, Melanie ,and Stefanie were all great people who truely cared about your stay and comfort . This kind of service is hard to find in this day and age.
November 15, 2013
Rated 4.0 out of 5.0 by Alimac59 Another good Holiday Inn Express experience
This was a good choice for a last minute weekend break to the Poconos. A clean, comfortable, well-appointed room and a good night's sleep followed by a decent breakfast ensured that we were all set for a day's hiking, cycling or touring the area.
November 13, 2013
Rated 5.0 out of 5.0 by cookie680 great staff
when we arrived on wed night, a bus of travelers was just off loading. the gal at the desk, melanie, suggested we have a cookie and coffee while we waited for the elevator to be available. we enjoyed that extra touch and she even suggested we come to breakfast later the next morning, so we would have a place to sit. we felt this was a very nice touch. she could see that we were there to relax and reconnect. thanks for making us feel welcome!!
November 10, 2013
Rated 1.0 out of 5.0 by djdk hot tub in room
We where so happy to have private hot tub in our room. Only draw back no restaurants close by. When we check into our room at night - we do not like getting back in car to drive in dark to find food.. Should have more delivery to hotel menus available .
ALSO - I prefer waffles -instead of new pancake maker.
October 28, 2013