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Rated 4.2 out of 5 by 49 reviewers.
Rated 4.0 out of 5.0 by Clean and Friendly Room was exceptionallly clean and very neat. Beds were comfortable and all items in room were in order. Stayed with wife and two children and all had a pleasant experience. Staff was mainly friendly and hospitable. Only downsides I can see with my experience were that the manager who took us in on Sunday morning was more interested in tending to the cutsomer phone calls and reservations rather than the customers who were actually standing in the lobby. I would think it would have been the other way around. Happened more than once too. Other downside was that there is no eating establishement on the premises. Would have been nice to be able to go somewhere right in the hotel to order a meal. January 2, 2014
Rated 4.0 out of 5.0 by clean and comfortable Rooms were very clean and the beds are very comfortable. Easy access to ski resorts, Jack frost and big boulder, and the turnpike. Hot breakfast was nice as well. Certain food items ran out before the end of breakfast time... but overall not bad. The only problem was that we had hard time finding a dining restaurant in White Haven near the hotel. January 2, 2014
Rated 5.0 out of 5.0 by surprisingly clean and new New hotel, lobby and rooms all look very new. The kids loved the indoor pool, breakfast had a nice selection and the front desk agent was helpful. One annoying issue was that I was charged for the crib without being told. Didn't get any receipt, the agent didn't say anything upon checkout - still I saw a $10 charge in my credit card a few days after leaving. I don't mind paying for it- but how come it hasn't been mentioned at all, not when it was taken and not upon checkout.. December 5, 2013
Rated 5.0 out of 5.0 by Great staff The staff at this hotel is second to none. They are all extremely customer oriented, Julie, Melanie ,and Stefanie were all great people who truely cared about your stay and comfort . This kind of service is hard to find in this day and age. November 15, 2013
Rated 4.0 out of 5.0 by Another good Holiday Inn Express experience This was a good choice for a last minute weekend break to the Poconos. A clean, comfortable, well-appointed room and a good night's sleep followed by a decent breakfast ensured that we were all set for a day's hiking, cycling or touring the area. November 13, 2013
Rated 5.0 out of 5.0 by great staff when we arrived on wed night, a bus of travelers was just off loading. the gal at the desk, melanie, suggested we have a cookie and coffee while we waited for the elevator to be available. we enjoyed that extra touch and she even suggested we come to breakfast later the next morning, so we would have a place to sit. we felt this was a very nice touch. she could see that we were there to relax and reconnect. thanks for making us feel welcome!! November 10, 2013
Rated 1.0 out of 5.0 by hot tub in room We where so happy to have private hot tub in our room. Only draw back no restaurants close by. When we check into our room at night - we do not like getting back in car to drive in dark to find food.. Should have more delivery to hotel menus available . ALSO - I prefer waffles -instead of new pancake maker. October 28, 2013
Rated 3.0 out of 5.0 by Not what was expected We booked the "King Suite" expecting a suite with a bedroom separated by a door. The only thing that came close to making it a suite was a very tiny sink with an equally tiny microwave and a standard hotel fridge. The bed was far from soft. One of the corner shelves in the shower was completely unusable, the other was set so high it was equally unusable. I'm also perplexed as to why a King suite booked for double occupancy would only have two bath towels but need 4 wash cloths and 4 hand towels. The rug was fraying in several places as well. This room badly needs a refurb. The one bright spot WS the very pleasant and helpful staff at the front desk. Probably wouldn't stay there again. October 23, 2013
Rated 4.0 out of 5.0 by Good place to stay Had a good stay at another Holiday Inn express. New place...good location. Will recommend to friends. Wish they'll do something about the old Burger King site in front of the hotel...turn it into a nice gig! October 17, 2013
Rated 5.0 out of 5.0 by Great stay for a vacay not cheep but still a good value. No complainants convenient to hyway but also right close to highway so no view just view of highway. Clean comfy good breakfast not too crowded. October 9, 2013
Rated 5.0 out of 5.0 by Great Gem in the Poconos Area We greatly enjoyed our stay here. The staff are friendly and helpful. The hotel itself is relatively new with a clean and neatly arranged breakfast area. The pool is nice and kid friendly and indoors for winter or summer nights that are too muggy. The room itself was clean, large and everything worked beautifully. Overall, it was a great experience and we are definitely staying here whenever we're next in the area. Much better than the other local hotels nearby. October 8, 2013
Rated 4.0 out of 5.0 by Great Staff(Stephanie and Julie) and room Hotel was very nice and staff(Stephanie and Julie) was wonderful. Bed was very comfortable and room was spotless. Do not use your GPS to find the hotel unless you code in the intersection of 940 and turnpike route 486. If you try to use a Holiday Rd address you will end up 7 miles away in the boonies. The hotel does not have a street address. Hotel can be noisy. Thanks to your staff! October 3, 2013
Rated 4.0 out of 5.0 by Good - not great Very nice check in. Friendly and professional. Great room. Breakfast was the only failure. Not much left at 9:05 (9:30 is end point). Plenty of staff in the kitchen. They couldn't care less. Too bad. October 2, 2013
Rated 5.0 out of 5.0 by Very pleased with the cleaniness and wonderful employees I was very pleased with our stay! Would stay again September 26, 2013
Rated 5.0 out of 5.0 by Pocono Area This is a nice place in the Poconos. Quiet, bucolic and reasonable. September 21, 2013
Rated 5.0 out of 5.0 by Good Choice We arrived kinda late to this hotel but it was all that we could have hoped for. Very clean and friendly staff. Would definitely recommend if you are traveling to the area. August 28, 2013
Rated 3.0 out of 5.0 by Comfortable, Clean room Overall the room was plenty big and comfortable. The cleanliness of the bathroom and in general was what you should expect and I would stay there again. The only negative I will list is that the pool/hot tub closes at 10pm. I was traveling some distance after work on a Friday night so by the time I got checked and settled there was no time to swim/relax in whirlpool. August 27, 2013
Rated 4.0 out of 5.0 by Great loacation,clean and neat, could have been quieter and staff a little more outgoing. I' ve stayed at this location several times and found it to be really very good in all ways-this trip a bit different. The guests in the other rooms were really rather noisey and the staff were not as outgoing and friendly as they usually have been here? Not sure why maybe just one of those days, I will continue to stay here when I travel in this direction though. Very clean, good breakfast and good location. August 23, 2013
Rated 5.0 out of 5.0 by Great stay for family! We were very happy to find an affordable room close to the Poconos with a pool for the kids and breakfast. Everyone from front desk to breakfast attendants to housekeeping were helpful and courteous. The room was clean and stocked. Two suggestions: A small fridge would be nice, a fan vent in the bathroom would be good too. Overall, we recommend this hotel and will return ourselves on our next trip to the area. August 22, 2013
Rated 4.0 out of 5.0 by Thank you Thank you for making our trip to the Poconos a nice, enjoyable weekend. Location is perfect to the many things to do while in the area! Will definitely be back. August 21, 2013
Rated 4.0 out of 5.0 by Needs a little update My only complaint was with Breakfast. The food warmer is old and does not keep the the food hot enough. It was a Saturday and there were many guests,only 1 toaster,not enough...............only 2% milk and half and half was available,i like whole milk. I recently stayed in Johnstown,Pa and Waynesboro,Va.,no comparison.Great staff and and a nice room........... August 21, 2013
Rated 5.0 out of 5.0 by Julie and Staff My family and I were coming back from vacation when our van died on the highway. After AAA towed our car the driver recommended we go to the Holiday Inn Express down the road. Thank God we did! After explaining our situation to Julie she was more then helpful! She gave us a room and when she got off work she drove us to our van to get our luggage so we would have clothing. She gave us her cell phone number in case we needed anything during the night. The next morning when our van was fixed she had her daughter who works there as well drive my husband to pick up the van from the mechanic! I have never in my life experienced anything like this. The kindness and caring for my husband and I was unbelievable. You don't find people like this very often and Julie and her staff definately made a horrible experience a WONDERFUL ONE! She put her self out for us and went above and beyond to make sure we were comfortable and taken care of. We offered her money for gas and she refused it. She offered to take us to the store to get something to eat. She was unbelievable! We will never forget her kindness and will drive the 2.5 hours to visit her and her staff again! Maybe this winter snowmobiling! This is the perfect place to stay with many amenities and the staff is fantastic! THANK YOU JULIE....WE WILL SEE YOU AGAIN SOON! Mike & Trish O'Halloran Manalapan, NJ August 7, 2013
Rated 4.0 out of 5.0 by Great place to stop and rest The only con I have is that the HIE is hard to find, specially at night... it is at the third exit off I-80. The description only says I-80 and 940... You get that at the first exit to White Haven... It's really in Wawa at I-80 and 476... July 28, 2013
Rated 5.0 out of 5.0 by Staff and Service The staff person that took our reservations and checked us in was the most pleasant. Hotel was very clean and rooms were exceptional! July 26, 2013
Rated 3.0 out of 5.0 by Water The water from the sink was warm and tasted like soap, so we tried to get water from the machines - one was sold out and the other two were out of order. So we asked if we could get water from the dispensor in the breakfast area and were rudely informed that it did not open until 6:30 the next morning. July 6, 2013
Rated 5.0 out of 5.0 by clean and comfortable very clean and comfortable! friendly staff, tasty breakfast, nice pool/hottub. located near gas station and fast food. June 27, 2013
Rated 2.0 out of 5.0 by Disappointed When I made the reservation, I called ahead and asked if there would be a crib for my two-year old. The employee told me there would be. When we got to the hotel though, there was no record of my request and no crib available. We fortunately had a pack-and-play with us. Then, there were no carts to help transport our luggage from our vehicle, even after I went to the other floors to look for any. The room itself was nice but there was a lot of noise coming from outside and above our room that kept waking me and my wife. I would not stay in this hotel again. June 1, 2013
Rated 4.0 out of 5.0 by good ok hotel i would stay again the pool and hot tub were nice June 1, 2013
Rated 5.0 out of 5.0 by exceptional food This holiday inn was very hard to find even with a GPS system but it had a wonderful restaurant right nearby which was exceptional - The Powerhouse. it was very comfortable and staff was very friendly. May 5, 2013
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