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Rated 4.3 out of 5 by 60 reviewers.
Rated 1.0 out of 5.0 by Dated We stay at Holiday Inn Expresses very often. This one was the most expensive that we have stayed in but the most out of date and worn out. The rooms were okay but not great. The beds were nice but the rugs were kinda gross and there were no mini-fridges like other Holiday Inn Expresses. The floors of our rooms were so thin that our walking on them caused distress to the folks below. We could hear anything that people said in the hall as clearly as if they were in the room with us. The pool was okay but there was a nasty dead bug on the pool deck. Also, the surrounding area is bleak, no place to get food aside from McDonalds. It was a very disappointing stay. We will never stay at this location again. April 23, 2014
Rated 5.0 out of 5.0 by Recomendable A very good hotel, the rooms are very good, everything clean. April 17, 2014
Rated 5.0 out of 5.0 by Smooth Stay Great layout of rooms to pool and restaurant. Main whirlpool is seamlessly built into end of pool, perfect temperature and jet power. In-room Jacuzzi not so powerful, barely pushed water from jets. Perfect cleanliness and hospitality. You can't go wrong with this property. March 28, 2014
Rated 5.0 out of 5.0 by Racing weekend in the Poconos Took my fiance away for a relaxing weekend. We Decided to spend Saturday in, and roam around Hickory Run State Park on Sunday. With what seemed to be a full house, it was fairly quiet, and, although breakfast was a mad house, it was a good weekend away. February 26, 2014
Rated 5.0 out of 5.0 by Great stay! Very nice rooms, clean and pleasant. Indoor pool area is nicely heated. Very attentive and welcoming staff. February 24, 2014
Rated 1.0 out of 5.0 by Clean rooms is only positive Arrived on 2/14 , we were given a room across from pool on first floor , which i thought would be great for kids, not necessarily. When approaching our room we noticed a family , that kept there room door propped open so the children can run freely in and out of room ,as well as parents having easy access to the alcoholic beverages( this was very trashy, these people shoulda stayed at a motel if they wanted to live this way). Very noisy in hotel , could hear everything, foot traffic above us, people walking in hallways , tvs in other rooms. On 2nd night of stay we were awaken by several young children screaming and playing at 11:30pm , with no parents to be found. When we attempted to contact front desk, no one answered. After handling noise situation ourselves, ( pool was supposed to be closed at 10pm , kids had no concept of time when screaming at 1130!, where were theyre parents!) . We were finally able to track down manager a half hour later, he said he was outside shoveling snow.. yeah right!..Our stay could have been a little better if management staff did theyre job by making sure there was no access to pool after hours , controlling the noise level by coming out from behind desk to check hallway once in a while. Also , as a side note , breakfast was "ok" thats all. not many choices for a hotel such as this one. There are other resorts in area that have indoor water parks , and have alot under one roof, such as multiple restaurants, and not much more expensive than Holiday Inn...This hotel also very isolated . mcdonalds and wawa only places nearby. everything else at least 5 miles away February 18, 2014
Rated 5.0 out of 5.0 by Really Nice Stay We just spent night at this Holiday Inn Express and I was very satisfied, as was my family. The room was very large and comfy, the staff esp Stephanie at front desk, were warm and friendly, and I found the location and value to be exceptional - will def stay again, thanks! February 18, 2014
Rated 5.0 out of 5.0 by Great staff clean room All the staff was friendly. The room was very clean and the complimentary breakfast had a variety of food to choose from. February 12, 2014
Rated 4.0 out of 5.0 by Stay After Skiing at Jack Frost The stay was enjoyable - relaxing. Main desk suggested we go to The Power House in White Haven for dinner - great choice. We enjoyed the atmosphere and the food. Would stay there again if we're in the area. February 11, 2014
Rated 4.0 out of 5.0 by Comfortable Room and Friendly Staff I stay at this hotel quite frequently and it is always clean and the staff is always very nice. One area that I do recommend improvement is their breakfast. The breakfast here always seems to be cold, the bisquits are hard as a rock, and the variety is much slimmer than other Holiday Inn Express locations. One of the main reasons I choose to stay at Holiday Inn Expresses over other hotel chains is due to the hot breakfast at no additional charge. This past Saturday, there were no breakfast meats and the pancake machine was down again. Only hot choices were eggs (which were cold) and sausage gravy. Besides breakfast, all other area's of my stay were very enjoyable and I have no complaints. February 5, 2014
Rated 5.0 out of 5.0 by Friendly Staff-Great Value Very friendly staff at the Holiday Inn Express! We arrived in a snow storm and the front desk staff was so nice. It was a young man, cannot remember his name. He gave us a member gift and thanked us for being members. Our room was upgraded. The next night we wanted to have dinner and recommended a nice place to eat. Great Value January 9, 2014
Rated 4.0 out of 5.0 by Clean and Friendly Room was exceptionallly clean and very neat. Beds were comfortable and all items in room were in order. Stayed with wife and two children and all had a pleasant experience. Staff was mainly friendly and hospitable. Only downsides I can see with my experience were that the manager who took us in on Sunday morning was more interested in tending to the cutsomer phone calls and reservations rather than the customers who were actually standing in the lobby. I would think it would have been the other way around. Happened more than once too. Other downside was that there is no eating establishement on the premises. Would have been nice to be able to go somewhere right in the hotel to order a meal. January 2, 2014
Rated 4.0 out of 5.0 by clean and comfortable Rooms were very clean and the beds are very comfortable. Easy access to ski resorts, Jack frost and big boulder, and the turnpike. Hot breakfast was nice as well. Certain food items ran out before the end of breakfast time... but overall not bad. The only problem was that we had hard time finding a dining restaurant in White Haven near the hotel. January 2, 2014
Rated 5.0 out of 5.0 by surprisingly clean and new New hotel, lobby and rooms all look very new. The kids loved the indoor pool, breakfast had a nice selection and the front desk agent was helpful. One annoying issue was that I was charged for the crib without being told. Didn't get any receipt, the agent didn't say anything upon checkout - still I saw a $10 charge in my credit card a few days after leaving. I don't mind paying for it- but how come it hasn't been mentioned at all, not when it was taken and not upon checkout.. December 5, 2013
Rated 5.0 out of 5.0 by Great staff The staff at this hotel is second to none. They are all extremely customer oriented, Julie, Melanie ,and Stefanie were all great people who truely cared about your stay and comfort . This kind of service is hard to find in this day and age. November 15, 2013
Rated 4.0 out of 5.0 by Another good Holiday Inn Express experience This was a good choice for a last minute weekend break to the Poconos. A clean, comfortable, well-appointed room and a good night's sleep followed by a decent breakfast ensured that we were all set for a day's hiking, cycling or touring the area. November 13, 2013
Rated 5.0 out of 5.0 by great staff when we arrived on wed night, a bus of travelers was just off loading. the gal at the desk, melanie, suggested we have a cookie and coffee while we waited for the elevator to be available. we enjoyed that extra touch and she even suggested we come to breakfast later the next morning, so we would have a place to sit. we felt this was a very nice touch. she could see that we were there to relax and reconnect. thanks for making us feel welcome!! November 10, 2013
Rated 1.0 out of 5.0 by hot tub in room We where so happy to have private hot tub in our room. Only draw back no restaurants close by. When we check into our room at night - we do not like getting back in car to drive in dark to find food.. Should have more delivery to hotel menus available . ALSO - I prefer waffles -instead of new pancake maker. October 28, 2013
Rated 3.0 out of 5.0 by Not what was expected We booked the "King Suite" expecting a suite with a bedroom separated by a door. The only thing that came close to making it a suite was a very tiny sink with an equally tiny microwave and a standard hotel fridge. The bed was far from soft. One of the corner shelves in the shower was completely unusable, the other was set so high it was equally unusable. I'm also perplexed as to why a King suite booked for double occupancy would only have two bath towels but need 4 wash cloths and 4 hand towels. The rug was fraying in several places as well. This room badly needs a refurb. The one bright spot WS the very pleasant and helpful staff at the front desk. Probably wouldn't stay there again. October 23, 2013
Rated 4.0 out of 5.0 by Good place to stay Had a good stay at another Holiday Inn express. New place...good location. Will recommend to friends. Wish they'll do something about the old Burger King site in front of the hotel...turn it into a nice gig! October 17, 2013
Rated 5.0 out of 5.0 by Great stay for a vacay not cheep but still a good value. No complainants convenient to hyway but also right close to highway so no view just view of highway. Clean comfy good breakfast not too crowded. October 9, 2013
Rated 5.0 out of 5.0 by Great Gem in the Poconos Area We greatly enjoyed our stay here. The staff are friendly and helpful. The hotel itself is relatively new with a clean and neatly arranged breakfast area. The pool is nice and kid friendly and indoors for winter or summer nights that are too muggy. The room itself was clean, large and everything worked beautifully. Overall, it was a great experience and we are definitely staying here whenever we're next in the area. Much better than the other local hotels nearby. October 8, 2013
Rated 4.0 out of 5.0 by Great Staff(Stephanie and Julie) and room Hotel was very nice and staff(Stephanie and Julie) was wonderful. Bed was very comfortable and room was spotless. Do not use your GPS to find the hotel unless you code in the intersection of 940 and turnpike route 486. If you try to use a Holiday Rd address you will end up 7 miles away in the boonies. The hotel does not have a street address. Hotel can be noisy. Thanks to your staff! October 3, 2013
Rated 4.0 out of 5.0 by Good - not great Very nice check in. Friendly and professional. Great room. Breakfast was the only failure. Not much left at 9:05 (9:30 is end point). Plenty of staff in the kitchen. They couldn't care less. Too bad. October 2, 2013
Rated 5.0 out of 5.0 by Very pleased with the cleaniness and wonderful employees I was very pleased with our stay! Would stay again September 26, 2013
Rated 5.0 out of 5.0 by Pocono Area This is a nice place in the Poconos. Quiet, bucolic and reasonable. September 21, 2013
Rated 5.0 out of 5.0 by Good Choice We arrived kinda late to this hotel but it was all that we could have hoped for. Very clean and friendly staff. Would definitely recommend if you are traveling to the area. August 28, 2013
Rated 3.0 out of 5.0 by Comfortable, Clean room Overall the room was plenty big and comfortable. The cleanliness of the bathroom and in general was what you should expect and I would stay there again. The only negative I will list is that the pool/hot tub closes at 10pm. I was traveling some distance after work on a Friday night so by the time I got checked and settled there was no time to swim/relax in whirlpool. August 27, 2013
Rated 4.0 out of 5.0 by Great loacation,clean and neat, could have been quieter and staff a little more outgoing. I' ve stayed at this location several times and found it to be really very good in all ways-this trip a bit different. The guests in the other rooms were really rather noisey and the staff were not as outgoing and friendly as they usually have been here? Not sure why maybe just one of those days, I will continue to stay here when I travel in this direction though. Very clean, good breakfast and good location. August 23, 2013
Rated 5.0 out of 5.0 by Great stay for family! We were very happy to find an affordable room close to the Poconos with a pool for the kids and breakfast. Everyone from front desk to breakfast attendants to housekeeping were helpful and courteous. The room was clean and stocked. Two suggestions: A small fridge would be nice, a fan vent in the bathroom would be good too. Overall, we recommend this hotel and will return ourselves on our next trip to the area. August 22, 2013
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