Rated 4.2 out of 5 by 78
Rated 4.0 out of 5.0 by Nina007 Friendly staff and quiet atmosphere
I took a chance on your establishment and was pleasantly surprised at the clean and friendly atmosphere. It was extremely quiet and relaxing. I would stay there again.
November 24, 2013
Rated 3.0 out of 5.0 by Jones7a Average Holiday Inn Express - would likely stay here again.
I stayed here for 1 week in November and would classify the hotel as an average Holiday Inn Express.
I have stayed at much nicer ones this year and but also a few that were much much worse.
The pros: breakfast, internet speed, water pressure
The cons: no perks for thank you's for being a Platinum member, service was.... average.
I really just wasn't blown away by the employees with niceness like I am at many other IHG properties.
Also, this was the first Holiday Inn Express where they didn't have a mini store for drinks or light snacks. Because I try to stay loyal to IHG I would stay here again.
But if it weren't for that I would stay at a different chain (they are in the same parking lot next time).
November 20, 2013
Rated 1.0 out of 5.0 by xyz23 Unpleasant experience
Got locked out of my room and it took me an hour to get my things out and into another room. Though I was given a refund for that night (it was the least they could do) I was not satisfied with the cleanliness of the room. I will not stay there again.
November 20, 2013
Rated 3.0 out of 5.0 by Adworker Fridge
Fridge in first room smelled like sour milk! When I returned from work I entered my room that was being cleaned at the time and room smelled like someone had just used my bathroom. Got moved to another room and the rest of my visit was pleasent
November 11, 2013
Rated 2.0 out of 5.0 by Chupacabra Went to another Hotel
My experience in this hotel started out on a poor note: My travel agent requested a quiet room and instead I was given a room directly over the AC heat exchanger (At the end of July). I had to change rooms at 11pm when I discovered this issue. Quality of service has slowly declined since then, culminating in today's issues:
Room was not cleaned as of 2:30 pm (on a Sunday)
Sheets had not been changed all week.
Person at the front desk gave me serious attitude in regards to my request to have the sheets changed, as if 8 days with the same bed sheets was OK.
Other issues with the room:
Dishes and silverware not clean, with bits of food still stuck to them
Handle fell off the stove
Bath sink drips, drain half clogged.
TV picture quality has been dreadful
Internet (high speed) is throttled after 60-90 minutes
WILL NOT STAY HERE AGAIN.
November 10, 2013
Rated 5.0 out of 5.0 by Emmi great room and nice service
I stayed only for the night, wish I had more time to enjoy the hotel.
I will stay at this hotel again when I pass the area.
November 5, 2013
Rated 5.0 out of 5.0 by Randog01 Beautiful Stay here...
Overall, this has been a great convenience staying here.
Like any hotel, it has it's minor issues, but the staff here is more than accommodating, and very eager to please. And I'm not easy to please.
I've spent my 2013 season here, working nearby, April to December...and I can honestly say, this is a very nice place to stay.
I recommend highly.
November 4, 2013
Rated 5.0 out of 5.0 by Octoberfan Weekend in New England
Super location, White river Junction was perfect for a football game at Dartmouth and some New England foliage.
We were happy with the hotel, nice rooms, hot apple cider in the lobby, pleasant hotel staff.
We encountered a problem soon after checkin, some medication was accidentally left in the previous town (a couple hours north of White River Junction) and was needed that evening. One of the desk clerks, I think her name was Gail, she was the older of the two on duty at that time, went out of her way to bring calm to the situation and tried above and beyond to get replacement meds for us. We were extremely grateful to her for her compassion and her effort to help us.
Unfortunately, the following morning we had no hot water and also lost power to the sleep area in one of our rooms. However the morning desk clerk was very generous in compensating us for the inconvenience. I'd certainly stay there again.
October 23, 2013
Rated 1.0 out of 5.0 by DisappointedGuy No Hot Water
My rating for this hotel would have been good or excellent for everything but for one reason: I had no hot water and when I told the desk clerk in the morning she simply shrugged her shoulders and said "sorry." No hot water meant no hot shower, no way to properly use the sink, wasted time as I waited and waited for the shower water to turn warm, etc. Everything else was fine but I would never return because of the lack of hot water.
October 22, 2013
Rated 5.0 out of 5.0 by JJNSR front desk
Alyssa(?) listed to a problem we had with hot water and addressed it thoroughly. Also, quickly fixed the fire alarm battery issue. She is terrific!
October 22, 2013
Rated 5.0 out of 5.0 WiFi Bandwidth Needs to be Improved
The Internet connection speed at room via Wi-Fi was too slow.
All my family members brought their mobile devices: Smartphones, Laptops, and iPad using Wi-Fi.
We experienced a lot of inconvenience due to the slow speed.
October 19, 2013
Rated 5.0 out of 5.0 by Robm12 Wow!
Wow! I have stayed in many IHG properties and this one is a real gem! The location and accomodations are great! From the time we arrived the staff was extremely friendly and helpful. The room we had was one of the finest two room suites of all brands I have stayed in. This stay was a real pleasure! We will be back our next visit to this wonderful area! Well done!
October 17, 2013
Rated 5.0 out of 5.0 by Roadqueen53 Best HIE in New England
By far my favorite HIE in NE (and I've stayed at most of them on my sales route.# From the warm welcome at the front desk to the instant ackowledgement of Priority Club status to the wonderful #and unrequested# upgrade to a 2 room suite #love those suites) to an offer of cold bottled water & a snack...no complaints here. Only wish that ALL of the HIE's would follow this one's example. I have stayed here twice a year for the past 7 years & I look forward to my stay each time. Highly recommend a stay here. And chocolate muffins in the morning to boot. No other HIE offers those. Thank you for everything.
October 15, 2013
Rated 5.0 out of 5.0 by Pennyloafer Great Stay
We enjoyed our stay while viewing the beautiful fall foliage in the surrounding area. The room was immaculate and the beds were extremely comfortable. The breakfast area was well tended with plenty of tables and ample seating. I would highly recommend.
October 15, 2013
Rated 2.0 out of 5.0 by Chupacabra Mixed reviewed
Rooms are clean
TV signal is exceptionally poor
Internet varies from good throughput to un-useable (after about 60-70 minutes of being connected)
Amenities such as silverware are dolled out in miserly quantities - The room I am currently in had 3 tiny spoons, 3 tiny forks and 3 knives. Requested more, got 1 more fork and 3 huge spoons.
Restocking of paper towels and Kleenex is infrequent, need to ask at front desk for more.
Many rooms are very noisy at night. First room I was put in (after requesting a quiet room) was directly over the heat exchanger for the AC.
Currently accumulating enough points for a gift card. After that, not coming back, both to this hotel and any other IHG property - the internet access issue is just the same at the Crown Plaza in Englewood, NJ, so the "issue" is by design.
October 15, 2013
Rated 5.0 out of 5.0 Great choice for fall leaf tour.
Large, quiet room with kitchen and good rates. My friend requested extra blankets and they brought them up quickly. I liked the breakfast area and food choices. There's something for everyone. Also, a staff member is available in the breakfast area to offer tips on places to visit.
October 10, 2013
Rated 2.0 out of 5.0 by joiebug comfortable bed and quiet, but not much else
We checked in very late after a long drive. The gentleman who checked us in was very nice. He handed us 2 bottles of water and some chocolate-covered pretzels as welcome gifts. We were exhausted and slept well, and the beds were comfortable and the room quiet.
The next morning I went to the "gym" and discovered it had one treadmill, one recumbent bike and some free weights. I waited for my turn on the treadmill. The tv in the gym had very poor reception on most of the channels which made viewing it annoying. There was a water dispenser in the gym but it had no water. There were no towels, either. The bathroom in the gym had no soap. The gym was a disappointment.
Breakfast was mediocre at best, with rubbery omelets and pancakes that were spit out on a pancake-making machine. Coffee and tea were available all day, if someone remembered to fill the thermal containers, and a bowl of apples appeared and disappeared as the day wore on. A small plate of cookies and what I think was some warm apple cider were put out in the afternoon.
The room was adequate although the kitchen was poorly stocked with dishes. There were some plates and glasses and silverware, but only one large pot for cooking. I don't think they expect anyone to actually cook anything. A small keurig machine was available for coffee-making. There was no teapot to boil hot water for tea, which I would have preferred. The full-size refrigerator was clean and worked well.
The bathroom was clean but was furnished with only one small bar of soap and one tiny bottle of shower gel for 2 people. The faucet dripped continuously although it was not noisy. The shower produced only lukewarm water when I used it at 8:30 am. When I called down to ask about the hot water, I was told to "wait 10 minutes" and it should be better. I didn't have time to wait, so I took a lukewarm shower.
I asked the maid to provide extra towels and soap, and left a tip for that extra service. She was very nice but said that she couldn't give me more soap. I'm not sure why. When we came back that night, I found about 15 bath gels and an extra small bar of soap she had left. The bed linens were not changed although the beds had been made. There were hairs left in the bathtub and a used washcloth was left crumpled in the tub. To be fair, we had inadvertently left our "sleeping" sign on the door and when I came back in the afternoon the room had not been cleaned. I called to ask if it was too late, and was told yes, the cleaning staff had gone home for the day. 10 minutes later, the maid knocked at the door ready to clean the room. I guess they only did a superficial job for that reason.
The next morning, we again had breakfast-same food-and although we had asked for and received a late checkout, we decided to leave early. On the way out, I asked for a bottle of water, thinking back to the clerk who handed us one on the night we checked in. I was told they didn't have any. As we walked outside, one of the maids was exiting from a door behind the front reception area. I saw cases of water bottles stacked up behind her. I guess we had already received our allotment of water on check-in.
I would stay here again if other places were booked but there was nothing about this hotel that made me really want to come back to it. It is fine if all you really want is a place to sleep and a cup of coffee in the morning, but if you are expecting any other amenities this is probably not your place. I would look elsewhere next time, and hope that the owners in other hotels in the area were more interested in customer service than in counting every bar of soap that was used.
October 9, 2013
Rated 2.0 out of 5.0 by DrJulie Got thrown out before we were ready to leave
We enjoyed our stay, we are building a home that was not ready to move into . We purchased 30 days at a wonderful rate and were told that we could extend our stay as needed no problem. We extended our stay for two more weeks and when we asked for a third week, we were told that that would not be possible. This was on Friday night and we had to be out Monday morning. However, as we go to work at 6:30 am we had to empty our suite Sunday night. As we had been there for 6 weeks we had alot of food stuff in our cabinets and refridge. If we had been given any notification that we could only stay until a certain date we would have made arrangements. The room rents for $250/ night and our rate was significantly lower so we understand the finances. Unfortunately, there are no rooms in the area due to foliage season and the staff made no effort to help place us. This was very disturbing and stressfull to say the least.
October 9, 2013
Rated 5.0 out of 5.0 by LD539 Modern Facilities
Had a great stay here. Bed was comfortable and room/facility was very clean. Pleasant staff as well!
October 9, 2013
Rated 5.0 out of 5.0 by OBRN33 Wonderful staff, comfortable bed!
The bed was JUST right! Couch and chair in living room weren't that great but it was tolerable. The staff, everyone I encountered, were very friendly and helpful! WONDERFULLY beautiful view!
October 8, 2013
Rated 5.0 out of 5.0 by Don454 White River Junction Holiday Inn Express recommended!
Such a nice place and pleasant staff. The breakfast was great, with eggs, sausage, bagels, yogurt, cinnamon rolls, fruit and more. Quick service, clean and very convenient to the highway and to other local scenic areas.
October 6, 2013
Rated 5.0 out of 5.0 by Nell66 Great service.
Evening desk clerk, John, was extremely helpful in getting a reservation for the next night of our stay since you were full.
October 3, 2013
Rated 4.0 out of 5.0 by anothersu a suite...wow!
Lovely surprise to find we had a suite ... very comfortable and lots of room to spread out. The gentleman on reception was very friendly and helpful and directed us to 2 excellent restaurants for evening meals. All the staff were friendly. Guest laundry was welcome as we were travelling for 3 weeks.
September 30, 2013
Rated 4.0 out of 5.0 by Wedding03 Good time for all of us
Room clean and quiet. Desk personnel pleasant and efficient. Parking convenient and location very good.A good value.
September 25, 2013
Rated 4.0 out of 5.0 by Siamua68 Housekeeping
We stayed 3 days to attend a wedding in the area. The accommodations were fine, clean and comfortable. We had only one problem, Someone from housekeeping took a brand new bottle of men's cologne from the bathroom the second day while we were at the wedding. I reported it to management and was told that I would hear back as soon as something was resolved. This was more than a week ago, no contact since I left the Hotel.
Same result from the Holiday Inn head office. Totally unsatisfactory. Beware of what you leave in the roon should you decide to stay there.
September 24, 2013
Rated 4.0 out of 5.0 by Allipops Awful Breakfast
The staff was friendly and knowledgeable about the area and hotel services. The room and entire hotel was very clean and the internet worked throughout the premises.
The breakfast was shockingly awful, except for the coffee.
All the food was processed, high fat loaded with chemicals. Except for the coffee there were no local products. The "healthy choices" were sugary yogurt, processed boiled eggs and preservative laden "fresh fruit salad."
A proper food and beverage consultant needs to be hired, or reduce the price by $15 per night and distribute Denny's coupons.
September 24, 2013
Rated 2.0 out of 5.0 by LisaNP Get to Breakfast Early!
Be advised the hotel will stop replenishing breakfast at 9:00 am, one half hour before stated closing time. We went to breakfast at 9:10 and very little was left, forcing us to go out to a restaurant for breakfast. Go early or all you will get for breakfast is a polite "I'm sorry" from the management!
September 19, 2013
Rated 5.0 out of 5.0 by maryw66 Wish I could rent it for the summer
What else to say.
This hotel seems expensive compared to others and I was not a happy camper about that -- $20 more expensive than a HIE 30 miles farther from our final destination (which we actually passed on the way to this one). I bit the bullet and paid the higher rate to avoid the longer drive first thing in the morning.
When we arrived we discovered we had been given a suite -- the reservation was for a standard room. I have no idea if an upgrade was made or what. So that did help, and we were absolutely delighted with a really wonderful room that was fantastically quiet, comfortable and we could even open the windows for fresh air !
September 12, 2013
Rated 5.0 out of 5.0 by DrGail A great experience
This hotel was everything one would expect from a Holiday Inn Express that is also AAA 3-diamond property, with some additions. John at the front desk was enormously helpful and courteous - a real standout. Having a balcony in the room was an unexpected bonus. Finally, the fitness center itself and the equipment were some of the best I've encountered (although the towels were not restocked after our first day, so we brought our own from the room).
September 7, 2013
Rated 5.0 out of 5.0 by YA31 Vermont weekend
This is beautiful country, we had a very scenic drive to the hotel. We were greeted warmly at the front desk, I found the staff to be extremely helpful. The hotel is modern, free wifi. My room was spacious with a balcony, clean and the bed was very comfortable. the room had a refrigerator and microwave; the only negative, the room was located above the washer dryer and we felt the vibrations, strong enough to shake the bed. As it was a short stay we did not feel the need to request a room change and around midday it had stopped. It was not a great inconvenience.
September 4, 2013