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Rated 4.5 out of 5 by 163 reviewers.
Rated 4.0 out of 5.0 by The Beach was Awesome! Great location as it is in the center of everything! Nice beach front. Booked 2 rooms over 6 mo in advance directly w/ the hotel to get the room locations I wanted for our family trip. Did not get connecting rooms, did not get 2 queen beds, but instead a king and a pull out, did not get the tower or view I requested. The young man that checked me in was rude and very short with me. I had bought the $70 drink and free breakfast package, and he dismissed me when I asked how it works. The next day I asked at the desk across from the check-in and she was awesome. She told me not to be frustrated and got me charge cards and everything I needed. In the end: one room was nice and the other the pits. Loved the breakfast as it had a lot of choices for everyone, the service lacked. The Palm Bar had awesome service and good attitudes.Drinks usually $8 each but Happy Hour 1/2 price. Great plus was the endless supply of orange or lemon water in the lobby. Holiday Inn is trying to improve - their biggest problem is they need to change up their front desk. The 1st impression for a guest and getting things right from the beginning is so important as it sets the tone for the week. July 27, 2014
Rated 2.0 out of 5.0 bad accommodations unfriendly satff This resort needs a complete staff makeover. The do not know how to treat guest. July 27, 2014
Rated 5.0 out of 5.0 by EXCELENCIA VACACIONAL Exceklente sitio opara unas verdaderas vacaciones. La unica observacion es la incomodida para reservar un sitio en la playa, esto debe ser revisado y asi lograremos un PLUS Vacacional July 26, 2014
Rated 5.0 out of 5.0 by Great location, nice hotel, good value My wife and 2 children (18 & 20 y.o.) had a great 5-night stay at the Holiday Inn Resort Aruba in July 2014. All of the staff were friendly and helpful. Though paying the base rate for an island view room, at check-in we were upgraded to an available ocean view room with a nice little balcony because we are IHG Rewards members. The hotel's standard rooms with 2 double beds are not large but not tiny, and the 4 of us did just fine sharing its single bathroom and TV. Of course, we spent a lot of time at the hotel's beach, pools, bars, and fitness center. This hotel has the BEST location on Aruba's beautiful Palm Beach, in the center of the action and directly across from Paseo Herencia open air mall on Aruba's main oceanside road. There are many restaurants and activities from which to choose in the hotel's immediate area. We enjoyed not needing a rental car, using taxis to and from the airport and walking most everywhere else we wanted to go. Though no fault of this particular hotel, be aware that the Aruba government's hotel and tourist taxes amount to about 25% added to your room rate wherever you stay. July 26, 2014
Rated 3.0 out of 5.0 by Perfect location The hotel has improve a bit, but it still needs remodeling July 25, 2014
Rated 5.0 out of 5.0 by Nice Staff First time in Aruba. Holiday Inn staff very nice and helpful. July 25, 2014
Rated 5.0 out of 5.0 by Great trip Good hotel choice. Great location to walk to several restaurants. Plenty of seating on beach and around pool. First night we were in the Sea Tower, which was noisy due to the bar next door. The staff moved us to a quieter building. Don't get sucked in by the crazy people lined up more than an hour and half early to get the Palapa of their choice. July 23, 2014
Rated 5.0 out of 5.0 by Poolside and beach service Staff was always very willing to make sure chairs, shelters, lounges, and towels were where we wanted them when we needed them. July 23, 2014
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