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Rated 4.7 out of 5 by 315 reviewers.
Rated 5.0 out of 5.0 by Beautiful View of the Ocean Based on my stay at the Holiday Inn Pensacola Beach Resort I would have to give it a TEN! Wow what a nice place to relax and enjoy the view from your balcony or head down to the lazy river to relax and swim for awhile I would highly recommend this hotel to anyone looking for a nice clean room, extremely polite and attentive staff and that view of the beach. I'm ready to book another stay. . October 21, 2014
Rated 2.0 out of 5.0 by Housekeeping? Housekeeping? Anyone? Out of 5 days, even after asking for assistance, had one day of housekeeping. No fresh towels, soap, toilet paper, etc. Even when housekeeping came in, they would take dirty towels, etc, but not replace ANYTHING. October 20, 2014
Rated 4.0 out of 5.0 by Very relaxing Love this location with the view of the gulf, the room is very nice and the staff is always very friendly. The food at the hotel is really good and there are really nice places to eat in walking distance. We will definitely be back!! October 20, 2014
Rated 4.0 out of 5.0 by Wonderful Beach Stay I was traveling up the Florida Panhandle for a few days. Booked this hotel along with other Holiday Inn properties during my trip. The hotel is new and very nice. Location is great. Beach is good although I was disappointed that you have to pay for chairs and umbrellas. Wonderful grounds and view of the ocean. It was wonderful to sit on my balcony and see and hear the ocean. Parking is excellent. Very accommodating staff. Nice rooms, bedding, and bathrooms. Hotel is in good location for activities. I arrived early and staff called me to say that my room was ready. I tried out the lazy river which needs a little more oomph for the rapids so the tubes will move along. The hot tubs were great. Lots of pool chairs available. Maybe they will offer more activities in busier season. Only bummer, which I will say was a big bummer, was the morning I checked out. I was trying to enjoy as much of the morning before checking out. Tried to take advantage of paying the extra cost of having a balcony oceanfront room. So, I ordered breakfast from room service at 8am. It took an hour for delivery! I had to make two phone calls to check on the status. Honestly, I think it would have taken even longer if I had not checked on it. To make it worse, the order was wrong when it arrived. And when the person went back to correct it, the order was delivered wrong again. The young man who was running the orders to rooms seemed very overwhelmed. The hotel seems to need more staff for delivering room service or kitchen in general. Later that morning, I missed a call and got a message from Josh, the Asst GM who was notified of my report of the issue. When I returned his call, he was very nice. He apologized and explained that this is not the norm for their service. He was very concerned about my experience and offered a courtesy for my wait, but at the time I was packing and could not think of what would be an appropriate offer. A storm was making its way to the area so I was just trying to get out and start my travels before the weather got bad. I appreciate Josh's attentiveness to the issue. He stated that the systems issue was addressed. I truly don't think this will be a norm but it is worth mentioning. It's good to know that if/when there are issues the mgmt is willing to talk with guests and to be hands on with assisting to make adjustments. Thank you. This was my last stop on my Panhandle tour. I enjoyed the stay and did not let the breakfast fiasco ruin my great adventure. I would definitely like to stay here again, for a longer stay. October 19, 2014
Rated 5.0 out of 5.0 by Fun Stay Compared to some of the neighboring properties, this hotel is more of a fun place to stay. From the lazy river to the Tiki Bar, the whole property is great for a fun OR relaxing vacation. It is walking distance to several shops and restaurants so your vehicle can remain parked your entire stay. October 19, 2014
Rated 4.0 out of 5.0 by Enjoyed our stay however, Pros - Great location and views -Awesome Pool for the kids. Deepest part was barely 5' deep - Two hot tubs - Poolside bar --Staff plays poolside games with the little kids - Staff friendly and hotel was clean except for the hair in my tub - No toe-stubbing track on the sliding glass door to the balcony Cons - Hair in my bath tub - First Holiday Inn that I have stayed at that didn't recognize IHG Rewards Club Members with a gift bag or more points or even a mere thank you for being a member. - No free continental breakfast October 17, 2014
Rated 4.0 out of 5.0 by Great location, great beach, super front desk staff Had a really nice time at this resort. Proximity to great restaurants was good, beach was beautiful. Front desk staff VERY helpful and friendly. Seemed to always be plenty staff members present to help you. October 17, 2014
Rated 5.0 out of 5.0 by Fire Pit We decided to come back for a weekend after staying here in August on vacation and loved everything about the resort. I did not think it was possible for it to get any better....I was wrong they added a beautiful Fire Pit and heated the lazy river. What a perfect place to stay at year around. Thank you to the amazing front desk staff and Nilla who goes out of her way to make everyone feel special, and after several visit we consider a friend. Thank you to the great job the Mermaid and Pirates do to make the children and adults have fun, also the restaurant and Bonnie great service. Thank you Gm. Ron W. for having such beautiful place to stay at....see you next year. October 16, 2014
Rated 3.0 out of 5.0 by Nice Had a good time at resort but 2$ for a cup of coffee is nuts and when booking room I was told I would have gulf front but didn't get it then asked for kids suite and was told sold out then get into our room tv doesnt work so they moved us into a kids room after we were told there was none available all the staff was great !! the resuturant staff was very awful our server only stopes at tabel once and then I had to keep asking another server for stuff so hands down for the riptide October 16, 2014
Rated 5.0 out of 5.0 by Good Value for a Great Beach Trip The hotel was nice, the staff was very friendly, and the pool and the tiki bar were top notch. We stayed out by the beach and pool nearly every day. This hotel really does a great job entertaining kids - they had pirates come out and play games, had a mermaid come swim with the kids, and then on Saturday night, they set up a screen and played a movie out on the pool deck. There were hammocks out by the pool, 2 hot tubs, a children's pool for little ones, and complimentary rafts to float the lazy river. My family enjoyed our stay very much, and I would recommend this hotel to other families looking for a good value on a nice beach. October 16, 2014
Rated 5.0 out of 5.0 by Another Great Time This was our second stay at Holiday Inn Resort in Pensacola. We had a great time, again. It's a perfect place for family. Both times, we have visited in October, so we miss the summertime resort activities, but our kids still have a wonderful time. The staff is accommodating, friendly, and make us feel at home. We will definitely visit again! PS. We love John at the Tiki bar. He does an awesome job! October 15, 2014
Rated 5.0 out of 5.0 great stay Great view, friendly staff and very modern accomodations October 15, 2014
Rated 1.0 out of 5.0 by Nice hotel, poor service It is a new hotel and has a very nice pool with a lazy river which my kids really enjoyed. However, they have unexperienced staff too. I booked the weekends with two separate reservations since I had a free night to spend. When I checked in, the front desk staff noticed only one reservation and had some trouble to find my second reservation even after I told her that there should be another one. That really made me worry about that my second reservation was not done successfully. Anyways, they found my second reservation but they only gave me the form for the first reservation to sign until I asked what about the second one. She apparently forgot about my second night already. Then she gave me the second form for the second reservation and told me that she had keyed the cards for the same room for two days. However, when I went back to the hotel the second night the cards didn’t work! I had to go down to have they keyed again. The night before we left, I asked the front desk about the check out since I had to leave earlier. They told me they will slip in the receipt under the door at night and I can just leave the cards in the room. Again, there was no receipt and I had to check out at the front desk! Other issues included no cups for the bath room the first day, stained pillow sham, and terrible WIFI connection. We have iphones, ipad, windows phone, windows tablet. None of them received continuous WIFI connections. The WIFI dropped after working for at most 5 minutes every time and took several minutes to be reconnected. Last, as a platinum member, I was a little disappointed that I was given a sound side room and no upgrade available even though I knew there were gulf side rooms available. October 15, 2014
Rated 5.0 out of 5.0 Comfortable room, friendly staff, fun pool and activities Stayed with our small children and loved the pool and access to beach. lots of pretty scenery and fun things to do! October 15, 2014
Rated 5.0 out of 5.0 by Best Place on the Beach Great views out of either side of the hotel. Love the beach and the pool. Extremly helpful front desk staff. Will be back soon! October 14, 2014
Rated 5.0 out of 5.0 by Wonderful vacation This is the second time we have stayed at this resort. We are already planning to return next year. The staff is top notch. Making your stay wonderful, is their priority. The whole resort is fabulous! The bed is so comfortable I even ask housekeeping what kind of mattress we slept on. It slept so great that I wanted to get the same kind for home. I recommend the Holiday Inn Pensacola Beach Resort Gulf Front to everyone. If you are looking for a clean, comfortable, friendly, affordable place right on the beach, this is the place to stay! October 14, 2014
Rated 5.0 out of 5.0 by Great Business Meeting Location This was my companies second multi-day meeting to be held at this location. The meeting rooms on the second floor are clean, quiet, near bathrooms, etc. but the best part both times was the food we were served at lunchtime. It is always of the highest quality, delicious, constant tea refills, great service. This to me is the main reason I hope all our meetings can be held here! We were also able to get rooms at corporate rates so my husband and I stayed a night. Room was perfect. I have no complaints about anything at this hotel and will stay again and will of course recommend it to anyone wanting to stay on Pensacola Beach. October 13, 2014
Rated 5.0 out of 5.0 by super preis / leistungsverhältnis Neuwertiges und sauberes Hotel mit sehr zuvorkommenden Mitarbeitern. Zentral gelegen in Pensacola Beach. Sehr bequeme Betten, wir konnten uns gut erholen. October 13, 2014
Rated 4.0 out of 5.0 by Great place for family vacation Our stay was very comfortable and relaxing. Hotel has great access to beach and the pool is terrific. The front desk staff were friendly and very helpful. Only problem we had was with housekeeping keeping our room clean. Overall, our stay was great and we would return. October 13, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! I would recommend this hotel for staying in the Pensacola Beach area. October 12, 2014
Rated 5.0 out of 5.0 by convention certainly enjoyed our with u. great location on the beach close to other restaurants and facilities. October 12, 2014
Rated 5.0 out of 5.0 by Great location Great location and fun water play areas. Friendly staff. We were just passing through for one night and were disappointed we couldn't stay longer. For the right value, would definitely want to spend 2 or 3 days are this location. October 12, 2014
Rated 5.0 out of 5.0 by Beautiful property I would recommend this property to anyone. It is very clean, staff was extremely friendly October 11, 2014
Rated 3.0 out of 5.0 by resturant Food was AWFUL. I ordered the seafood platter that was cooked to a crisp. October 10, 2014
Rated 5.0 out of 5.0 by WOW There's a reason it was our 4 time there this year it's the best place on Pensacola Beach to stay. Great rooms with comfortable beds and awe inspiring views. The whole family enjoyed the lazy river and white sand beaches. Hotel is in walking distance to tons of the restaurants and attractions on Pensacola Beach. Great family get away destination. October 10, 2014
Rated 4.0 out of 5.0 by Great location, average amenities Our hotel room faced the ocean and had a wonderful view. We did not use the pool, but it looked great for kids and families. The layout of our room was somewhat inconvenient inthat the closet door, bathroom door and room door all open in the same space, so you can only have one door open at a time. If someone is using the closet or leaves the bathroom door open, then you hit it with the front door when you enter the room. The restaurant and bar were only average, but the one dish I ordered was very good. October 10, 2014
Rated 4.0 out of 5.0 by Have dinner at McGuires Great pool, indoor++ AND outdoor hot tub, direct access to the Gulf swimming. Wonderful get-a-way site but, don't forget to bring your pocketbook. McGuires is a family restaurant Brew Pub. Great food and Excellent atmosphere to retreat from the day on the beach. October 9, 2014
Rated 5.0 out of 5.0 by Stay for Santa Rosa Triathlon Good place to stay, beautiful landscaping around the pool. Staff friendly, Nilla at the front desk was particularly nice and helpful. October 9, 2014
Rated 4.0 out of 5.0 a really different place for that area Enjoyed it for the Navy Photographer's reuion glad they picked that place to hold the event there. October 8, 2014
Rated 5.0 out of 5.0 by Great room but restaurant service lacking We had an awesome stay. We go to Pensacola Beach every year. For me that is almost 40 years. We love the HI Resort for a variety of reasons; lazy river. room accommodations, location, view, pool area, etc. This time we were disappointed in the breakfast serve staff who were not attentive (coffee refills) and seemed generally lacking in interest and pleasantries. We received free breakfast but always tipped well even though the service probably didn't deserve it. Other than that, the stay was great as it always is. October 8, 2014
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