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Rated 4.7 out of 5 by 336 reviewers.
Rated 5.0 out of 5.0 by great service the staff was excellent & loved the room and view, hated to leave November 13, 2014
Rated 5.0 out of 5.0 by Great experience for family vacation This was our second time back to the Holiday Inn Resort - Pensacola Beach. We had another great stay. The resort offers everything we needed for a great vacation. The fact that they now heat the pool made it even better. Location is good; beach access is great. Dining option is good, we mostly ate breakfast here....and the kiddos eat free! Gulf front Suite is perfect for our family. Can't wait to get back there. November 13, 2014
Rated 5.0 out of 5.0 Donnarigs Loved this hotel!!! The beach is awesome here and the hotel makes it even better!! Beautiful place with lots of amenities that are perfect for everyone. This hotel has got to be hands down the best Holiday Inn has to offer! The staff was exceptional, the pool area was stunning and our room was perfectly beautiful and tremendously comfortable!!! November 12, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable room The staff did a great job taking care of me and the hotel itself was a great place to fully relax. November 12, 2014
Rated 5.0 out of 5.0 by Great location! I stayed here the night before running the Pensacola Half Marathon. The location is beautiful and right on the beach. Room was great, I even got upgraded to a gulf view room on the top floor. Only issue was that I had to tell multiple people that I needed late checkout. November 12, 2014
Rated 5.0 out of 5.0 by Great Service Our stay was made outstanding by your excellent staff. We believe this was the best hotel experience we have ever had. November 11, 2014
Rated 5.0 out of 5.0 Pleasantly surprised The Resort Inn made perfect use of a perfect beach site. The amenities and staff were obviously at a "fun time for all" rather than a business atmosphere and it worked. November 11, 2014
Rated 5.0 out of 5.0 by The Mrs. wanted one more day at the beach We just popped in on our way home from St. Augustine. Didn't have reservations, just walked in. We'd stayed here before and enjoyed it then. We've spent quite a bit of time in Pensacola Beach over the years and have found this resort to be an excellent value. We'll be back November 7, 2014
Rated 5.0 out of 5.0 by One of my favorite hotels on Pensacola Beach I am a local and stay on the beach quite frequently over night. The Holiday Inn Resort is one of my favorites on the beach. Staff is friendly, attentive and rooms are inviting and clean. I love their pool and lazy river when the weather is agreeable. :-) I have eaten at their restaurant on other occasions and the food is quite good. Their crab cakes are to die for. November 4, 2014
Rated 5.0 out of 5.0 by Wonderful getaway! We stayed here for 2 days after our vacation in Disney World, the intent was to unwind and relax before going home and it did the trick! The rooms were spacious, beds were very comfortable and everything is there for you so you never have to leave. The breakfast buffet was less than desirable, definitely over priced for cold and luke warm food that had been sitting for way too long. We ordered off the menu for lunch and dinner and everything tasted fabulous and was the right temperature! Every staff member we encountered was very polite and helpful, they all did everything to make us feel welcome and comfortable. I do recommend bringing your own beach towels for the pool/beach if you can. There's towels provided but they are smaller and thinner than the shower towels in the room, we needed 2-3 each to lie down on or dry off with but that's my only complaint, overall we really enjoyed our stay. November 2, 2014
Rated 4.0 out of 5.0 by Friendliest Staff We spent 4 nights at the Holiday Inn Resort in Pensacola is late October in town for a wedding and had a very nice time. Our room looked out to a beautiful view over the inviting pool and lazy river into the Gulf. We opted for an inclusive breakfast package and were glad we did. The buffet was nice but the special orders, especially the omletts, were great. But what made our visit special was the friendliness of the staff. Everyone -- from the front desk staff to the waiters, maids and maintenance people -- were all extremely friendly and helpful and seemed to be saying relax and enjoy your visit. November 2, 2014
Rated 5.0 out of 5.0 Amazing Hotel my wife and kids love this hotel. Location was perfect. beach was amazing. Will be back next year for sure. November 1, 2014
Rated 5.0 out of 5.0 by Great beach location! This hotel is right over the bridge from Pensacola. Calling it a resort might be pushing it, but it does have a very nice pool with a small "lazy river", bar service in the pool area, and immediate beach access. Comfy chairs and umbrellas are available on the beach for a fee. There are miles of clean white sand, extremely calm, clear water and easy entry to the ocean (no big drop-off and no big waves). The hotel itself is like a regular Holiday Inn that has been freshly updated - really sparklingly fresh. There is just one restaurant - a sports-bar - that does have good food. There are other restaurants nearby. If you go with the idea that you will be staying at a very bright, fresh, new and beachy Holiday Inn with a nice pool and in a great location, you will absolutely love it. If you go with the idea that you are staying at a fancy resort, you will be disappointed. We loved it! :-) October 29, 2014
Rated 5.0 out of 5.0 by Great resort hotel - but unlucky On arrival, we were told that the tiki bar by the pool caught fire the night before so everything was in a bit of a mess. The pool contained quite a lot of ash, the bar area looked a mess and draught beer in the indoor bar was not working because of the fire. We were impressed With the speed at which the clearing up operation was done but it did mean that the pool was not really usable for another day and all of the flammable burnt remains of the bar were cut away with chain saws, very early the next morning. In spite of us all feeling some sympathy for the hotel`s bad luck, some compensation to the guests might have been appropriate (e.g. a couple of drinks?). Apart from this, the hotel was excellent. The staff were so friendly and helpful that it made the stay very pleasant. The proximity of the hotel and pool to the beach was perfect. The pool must be perfect for young children and many adults enjoyed it as well. The room was excellent in terms of size and cleanliness With a Nice balcony looking out to sea. A perfect place for us to rest up for four days after nearly three weeks of travelling around and living out suitcases. I would have no hesitation in recommending this hotel to anyone and hope that we will have a chance to Return. October 26, 2014
Rated 4.0 out of 5.0 by clean room, NO TV evening or morning Very clean compared to other area hotels...nice pool and great access to the beach front via a boardwalk. No coffee available in afternoon or evening, no breakfast was provided, No TV in evening or morning due to apparent problems with the TV company. October 24, 2014
Rated 5.0 out of 5.0 by Great Gulf Front Hotel We only stayed one night while passing through. It is in an excellent location within walking distance of several bars and restaurants. The entire staff was very upbeat and friendly. We had a gulf front king room which was very comfortable and clean with a beautiful view. We decided on room service from Riptides in the hotel since we spent 11 hours on the road. Food was delivered quickly and it was excellent. The hotel was very busy. Our room was on the 9th floor right next to the elevator, yet all was quiet. We would absolutely stay here again. October 24, 2014
Rated 5.0 out of 5.0 by Ahhhhhhhhh!!!!!!!!!!!!!!!! What an awesome beach experience.......I HIGHLY recommend Holiday Inn Resort at Pensacola Beach. October 23, 2014
Rated 5.0 out of 5.0 by Great stay, exciting finale! My wife and I stayed there Oct. 15-18. We enjoyed every aspect of it. Your staff was friendly and engaged whenever we spoke to them. Even the Grest Tiki Bar Fire Friday evening didn't mar the experience! We watched it for several minutes from our seafront balcony room before the evacuation alarm began. As a long-time police officer I felt the evacuation went fairly well though some guests were badly frightened. I tried to calm those in my area by explaining they were in no danger. Mgmt may want to get input from the SO and various FDs on how to manage future emergency situations. None of that detracted from a wonderful visit and we look forward to another visit with y'all soon. October 22, 2014
Rated 5.0 out of 5.0 by Your staff was friendly. All Good Folks! Everyone was kind and considerate. The location is beautiful. October 22, 2014
Rated 2.0 out of 5.0 by price vs quality stayed 2 nights at the resort price. pool closed 1st day no tv in room next day. no apologies or refunds. October 22, 2014
Rated 5.0 out of 5.0 by Great Location Great hotel located on the beach. Very friendly staff and clean property. October 22, 2014
Rated 5.0 out of 5.0 by Beautiful View of the Ocean Based on my stay at the Holiday Inn Pensacola Beach Resort I would have to give it a TEN! Wow what a nice place to relax and enjoy the view from your balcony or head down to the lazy river to relax and swim for awhile I would highly recommend this hotel to anyone looking for a nice clean room, extremely polite and attentive staff and that view of the beach. I'm ready to book another stay. . October 21, 2014
Rated 2.0 out of 5.0 by Housekeeping? Housekeeping? Anyone? Out of 5 days, even after asking for assistance, had one day of housekeeping. No fresh towels, soap, toilet paper, etc. Even when housekeeping came in, they would take dirty towels, etc, but not replace ANYTHING. October 20, 2014
Rated 4.0 out of 5.0 by Very relaxing Love this location with the view of the gulf, the room is very nice and the staff is always very friendly. The food at the hotel is really good and there are really nice places to eat in walking distance. We will definitely be back!! October 20, 2014
Rated 4.0 out of 5.0 by Wonderful Beach Stay I was traveling up the Florida Panhandle for a few days. Booked this hotel along with other Holiday Inn properties during my trip. The hotel is new and very nice. Location is great. Beach is good although I was disappointed that you have to pay for chairs and umbrellas. Wonderful grounds and view of the ocean. It was wonderful to sit on my balcony and see and hear the ocean. Parking is excellent. Very accommodating staff. Nice rooms, bedding, and bathrooms. Hotel is in good location for activities. I arrived early and staff called me to say that my room was ready. I tried out the lazy river which needs a little more oomph for the rapids so the tubes will move along. The hot tubs were great. Lots of pool chairs available. Maybe they will offer more activities in busier season. Only bummer, which I will say was a big bummer, was the morning I checked out. I was trying to enjoy as much of the morning before checking out. Tried to take advantage of paying the extra cost of having a balcony oceanfront room. So, I ordered breakfast from room service at 8am. It took an hour for delivery! I had to make two phone calls to check on the status. Honestly, I think it would have taken even longer if I had not checked on it. To make it worse, the order was wrong when it arrived. And when the person went back to correct it, the order was delivered wrong again. The young man who was running the orders to rooms seemed very overwhelmed. The hotel seems to need more staff for delivering room service or kitchen in general. Later that morning, I missed a call and got a message from Josh, the Asst GM who was notified of my report of the issue. When I returned his call, he was very nice. He apologized and explained that this is not the norm for their service. He was very concerned about my experience and offered a courtesy for my wait, but at the time I was packing and could not think of what would be an appropriate offer. A storm was making its way to the area so I was just trying to get out and start my travels before the weather got bad. I appreciate Josh's attentiveness to the issue. He stated that the systems issue was addressed. I truly don't think this will be a norm but it is worth mentioning. It's good to know that if/when there are issues the mgmt is willing to talk with guests and to be hands on with assisting to make adjustments. Thank you. This was my last stop on my Panhandle tour. I enjoyed the stay and did not let the breakfast fiasco ruin my great adventure. I would definitely like to stay here again, for a longer stay. October 19, 2014
Rated 5.0 out of 5.0 by Fun Stay Compared to some of the neighboring properties, this hotel is more of a fun place to stay. From the lazy river to the Tiki Bar, the whole property is great for a fun OR relaxing vacation. It is walking distance to several shops and restaurants so your vehicle can remain parked your entire stay. October 19, 2014
Rated 4.0 out of 5.0 by Enjoyed our stay however, Pros - Great location and views -Awesome Pool for the kids. Deepest part was barely 5' deep - Two hot tubs - Poolside bar --Staff plays poolside games with the little kids - Staff friendly and hotel was clean except for the hair in my tub - No toe-stubbing track on the sliding glass door to the balcony Cons - Hair in my bath tub - First Holiday Inn that I have stayed at that didn't recognize IHG Rewards Club Members with a gift bag or more points or even a mere thank you for being a member. - No free continental breakfast October 17, 2014
Rated 4.0 out of 5.0 by Great location, great beach, super front desk staff Had a really nice time at this resort. Proximity to great restaurants was good, beach was beautiful. Front desk staff VERY helpful and friendly. Seemed to always be plenty staff members present to help you. October 17, 2014
Rated 5.0 out of 5.0 by Fire Pit We decided to come back for a weekend after staying here in August on vacation and loved everything about the resort. I did not think it was possible for it to get any better....I was wrong they added a beautiful Fire Pit and heated the lazy river. What a perfect place to stay at year around. Thank you to the amazing front desk staff and Nilla who goes out of her way to make everyone feel special, and after several visit we consider a friend. Thank you to the great job the Mermaid and Pirates do to make the children and adults have fun, also the restaurant and Bonnie great service. Thank you Gm. Ron W. for having such beautiful place to stay at....see you next year. October 16, 2014
Rated 3.0 out of 5.0 by Nice Had a good time at resort but 2$ for a cup of coffee is nuts and when booking room I was told I would have gulf front but didn't get it then asked for kids suite and was told sold out then get into our room tv doesnt work so they moved us into a kids room after we were told there was none available all the staff was great !! the resuturant staff was very awful our server only stopes at tabel once and then I had to keep asking another server for stuff so hands down for the riptide October 16, 2014
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