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Rated 4.6 out of 5 by 488 reviewers.
Rated 2.0 out of 5.0 Overall disappointed The room was comfortable but the bar/restaurant service was poor. We ordered fillet steak off the menu but were told they had run out at 8pm on a Friday evening - not great for a 'steak house and grill'. October 28, 2014
Rated 5.0 out of 5.0 by great room and service we stayed for an anniversary and he staff were helpful and gave us great ideas of where to go, they rang us a taxi and called the room to let us know when it was here, the room was immaculate and the bathroom even better the shower was great too , we would definitely stay here again, and the room was green which i loved! October 23, 2014
Rated 1.0 out of 5.0 by Not a good experience compared to other IHG hotels So expensive for a modest hotel that does not match my expectations of a 4 star experience. I can list 9 items that spoiled this visit to Liverpool. All minor individually but collectively a problem. A 4 star hotel without a car park, still charging full competitive price for rooms and not absorbing this further cost is NOT good hotel management. Compared to other IHG hotels in the USA and Far East, UK hotels do not understand customer service. Liverpool Indigo is a prime example. No real business centre and expecting to charge for each sheet printed. I intended to stay for 6 nights but checked out after 3. No one asked why and this lack of customer awareness tells you all you need to know about the Indigo management capability. It is hard to enjoy Liverpool with experiences such as this. October 21, 2014
Rated 1.0 out of 5.0 by Forgotten dinner, hard work and no sleep. Trouble with dinner, uncomfortable work chair and desk and hardly any sleep, a waste of money. It could have been nice, but really wasn't. I arrived late after much difficulties finding the car park, the directions i was given didn't help. I had phoned ahead saying i would arrive late and wanted dinner, I arrived at 1 minute after the restuarant closed at 2200 and so was told to order room service. I dutifully went to my room and ordered room service then proceeded to work at the desk in the room, the desk is just big enough, but the chair isn't made to work in for long, they really need to get more comfortable working chairs and make sure there isn't a rug behind it. After an hour i realised my food hadn't come, i chased it and found i had been forgotten. At about midnight i eventually got dinner, which was nice, but.. a bit to late. I carried on working to late and went to bed, when i found out that the aircon wouldn't switch off properly and continued to suck in air noisly, this stopped any chance of undisturbed sleep, the eventual use of ear plugs helped a bit, but wasn't ideal! A by the way, I also couldn't find a comfortable pillow. I ended up with hardly any sleep which ruined my day, it all kind of spoilt what could have been nice, but was awful... October 20, 2014
Rated 5.0 out of 5.0 by Liverpool Indigo style Lovely stay, a big shout out to the staff. They were amazing and really friendly. Special shout out to Lottie, Nicola, Greg and the others at the front desk for their humour and help. Also a big shout out to Naomi and Keely in dining. Their service and manners were exceptional. Also note about food managers and dude at the front door during the day - very nice and helpful. Only note I'd give is, I was handed a piece of paper with recommendations of things to do, eat, see and experience in Liverpool. It had the names of the places, but many were not stated what streets to find them on. I think a better list and how to get there would be helpful for people like myself who've never been to Liverpool before. Overall, loved the people, food and design of the hotel. October 18, 2014
Rated 5.0 out of 5.0 by Great find in the city Fresh lively hotel, clean bedrooms and lovely bathroom. Good location in the heart of the city and very near conference venue. October 18, 2014
Rated 5.0 out of 5.0 by nickygrace fabulous hotel, spotless!!! staff were really friendly and welcoming too. definatley recommend to everyone! room was perfect in great city centre location too thankyou so much x October 17, 2014
Rated 5.0 out of 5.0 by Beautiful room, and staff are lovely. Despite being recommended this hotel group by my sister, I was a little sceptical of the boutique style hotel, but this soon subsided when we arrived. From the moment we walked in, ( some two and a half hours prior to our check of 3p.m. ) We were greeted with lovely smiley faces. We asked if there was somewhere to leave our bags, but were told we could have our room. From that moment on, it was the best weekend my wife and I have had away from our kids. Nothing was to much trouble. We were given great ideas of places to visit, see and experience. Over the three days we were there we saw loads and did loads, but yet still more to do. We have enjoyed our stay that much we want to bring our kids here, and come again as a couple. A fantastic hotel, with really great staff. We will be back. A special big Thank you to Katie on the front desk. You are an angel, so helpful, with lots of advise, and truly great ideas. Robin and Gary too were great. October 16, 2014
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