Rated 4.8 out of 5 by 297
Rated 4.0 out of 5.0 by CGrey Another great Hotel Indigo - beware of breakfast charges though
I've just returned from staying here the last two weekends. Having stayed in many Hotel Indigo hotels, this one is just as good as the rest, clean, well priced, lovely staff (especially Ruta). Immaculate rooms and bathroom, overall a very nice place to stay. Perfect location for Aldgate station and a quick walk to the office in The City.
I do have a couple of niggles:
The time on the TV was wrong in both rooms I stayed in, a little annoying especially as I pointed this out last weekend - it that was me I would have ordered a check on all clocks in all rooms.
Breakfast charges. English Breakfast (just the cooked, which includes the most MAGNIFICENT bacon) is a reasonable price at £8.95. What is annoying is that when the lovely staff ask if you'd like a cup of tea, that's £2.95 that you don't find out until checkout. Same goes for a glass of apple juice from the urn, even though your mini bar has complimentary apple juice, very odd. Having been billed almost £9 for two cups of tea and a juice I raised exception to this especially as I had not taken my elite bonus drink offered at check-in. One might argue that the price of a cup of tea is shown in the menu however I think it is a fair assumption that when you buy breakfast in a hotel, it comes with a cup of tea, and the staff really should say so if there is to be a charge. I was delighted when I checked in on the 2nd weekend that there was a note on my booking not to charge for cups of tea, to make up for the confusion. Having not taken my elite bonus drink again, I was surprised to see my £8.95 breakfast actually cost me £13.33 each day. I've no idea where such a random number came from (no itemisation) but I can only assume they charged me for the cup of tea and added a service charge.
Sadly time would not afford me a challenge (it took 10mins last week to sort out) so I coughed up and left, learning from my experience and now in two minds about cancelling my next visit in April. On the plus, the restaurant were happy for me to call down with my breakfast order so it was ready for me when I came down.
Only small niggles but it does not happen elsewhere.
March 22, 2015
Rated 5.0 out of 5.0 by Zarv Very Nice Find in Central London
Arrived late on Sunday night and was very impressed with the hotel. They got me settled and fed ready for bed in under an hour.
Very comfortable room and great food. I will return next time im in London.
March 20, 2015
Rated 5.0 out of 5.0 by Henry5th Tower Hill
Not only is the hotel handily located, the staff were excellent & could not have been more helpful. Have stayed with Indigo hotels before, and after this I genuinely believe they'll become my 1st choice if available.
March 18, 2015
Rated 5.0 out of 5.0 by jebjoya Really nice for a few days in London
Really nice hotel, clean, well-equipped and with good facilities. Bar prices are expensive (but, you know, it is London!), and the food was a little underwhelming, otherwise, everything was great. Staff get a 10 out of 10.
Finally, a piece of advice, join the IHG rewards club programme - late checkout was a real boon for us.
March 18, 2015
Rated 5.0 out of 5.0 by pmw212730 Convenient, comfortable and good service
Stayed one night when sightseeing in London with my wife. Chose Indigo although I had never stayed at this hotel brand before. The hotel was well located, very close to Underground and several London attractions. The welcome was friendly and efficient and we were allowed to take our room mid morning which was good as we could freshen up before sightseeing. All staff were great. The room was spacious, clean and comfortable and internet was perfect. We had breakfast which was very good. Only problems we had were room was a little cold and we could not work out how to increase temperature nor get towel rail to heat up. To be fair we could have called for help but didn't bother.
Shower squirted upwards if turned high. This was reported to reception (room 103).
Would definitely go back.
March 18, 2015
Rated 5.0 out of 5.0 by acutu55 Great Hotel
I was booked this hotel by one of my clients. I stayed there for 4 days. I found the room very welcoming, a nice bathroom and excellent breakfast. Maybe the television could have been better placed to be viewed from my bed as well but everything else was perfect.
March 18, 2015
Rated 5.0 out of 5.0 by AndiGE Gut gelegen
Kleineres komfortables gut ausgestattetes Hotel mit sehr freundlichem Personal
March 17, 2015