Rated 4.8 out of 5 by 179
Rated 5.0 out of 5.0 by Petemulv Comfortable
I went to function in the area so spent little time at the hotel but I was made welcome and I would use it again if I get the chance,
October 15, 2014
Rated 3.0 out of 5.0 by Sia training Let down by poor housekeeping!
I stay here or at Staybridge Suites most weeks and always have at least five bookings ahead. This weeks booking let IHG down!
I checked into my exec room, knowing where everything is and looking forward to a good night's sleep. In the morning, I showered and then went yo the wardrobe for the hair-dryer (it's always there). No sign! I wasn't going to waste time ringing reception, so as my hair dries quickly, I stood underneath the aircon! On checking out, I told the receptionist that there was no hair drier. She was about to ring housekeeping, when one of the housekeepers walked up to the desk. On being told that my room was bereft of a drier, the housekeeper laughed and said she knew! I asked why reception didn't know and why reception hadn't been given the information prior to check in. She grinned again and said that she thought the delivery would have come. The receptionist was clearly embarrassed by the unprofessional communication and by being let down by her colleague. She kindly reduced my bill by £17 (room service dinner) and was totally professional. The housekeeper, however let down IHG. My next six stays are at Staybridge Suites. I will stay with the brand but am less kern on Hotel Indigo after this debacle.
How easy would it have been for the housekeeper to advise reception BEFORE guests check in.
October 13, 2014
Rated 5.0 out of 5.0 by IJ67 Well Located Quality Hotel
A really comfortable stay in a quality hotel with very friendly and efficient staff. Location is very good being close to a tube station. Room was well appointed and significantly larger than many hotel rooms in London and of course spotlessly clean. Local area is very quiet at the weekend being the business district but imagine it would be quite different in the week.
October 5, 2014
Rated 5.0 out of 5.0 by luvfiddling Best hotel we've ever stayed in.
We were greeted with very friendly staff, who were helpful throughout our 4 days there. Giusi at the front desk is exceptional! It was our first stay at an Indigo, and we loved the decor. Very tasteful and interesting. Our room was a very nice upgrade because we are Platinum members, and was spacious and comfortable. After a long day of sightseeing (or in between), we loved coming back to our room. It was conveniently located at Tower Hill, for much of what we wanted to see, and only a couple of blocks from the tube. A very positive experience, and we will return to this hotel whenever we come to London.
October 4, 2014
Rated 4.0 out of 5.0 by ArnosG Pleasantly Surprised
I normally don't expect any hotels in Central London to be comparable to great ones elsewhere unless I pay a hefty price. Pleasantly surprised to discover this hotel just almost in front of Aldgate Station.
Was also upgraded to the Tower Suite so really enjoyed my 1 night stay. Hope to stay here again (and I also hope that standard rooms in this hotel are just as nice and clean as the tower suite).
October 3, 2014
Rated 5.0 out of 5.0 by Lewis1993 Really pleasant surprise!
We booked this hotel for our last couple getaway before our baby is born and it was lovely. Really impressed all throughout and the room was amazing. The only thing was the plug sockets were slightly hard to get at and with her being pregnant it left me to do the bending which was a shame. Overall though it was brilliant.
October 1, 2014
Rated 4.0 out of 5.0 by Lozi Hotel Indigo
The staff were excellent and very helpful the room was clean and large enough. I would have like to have laundry facilities on the property or nearby.
September 21, 2014
Rated 5.0 out of 5.0 by Kikihelen Pleasantly surprised
Was able to book this hotel for one night , last minute at a great value in comparison to all the other hotels in the area. I was so very surprised with how cool and well designed and how perfectly situated this hotel was, again for the price! I will definitely plan to stay here again.
September 17, 2014