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Rated 4.3 out of 5 by 326 reviewers.
Rated 5.0 out of 5.0 by Business Trip The hotel and staff was excellent. The location to downtown via the river taxi was great. The restaurant and bar had great food and the service from the staff was wonderful. Thank you for a great stay. June 23, 2014
Rated 3.0 out of 5.0 by Lack of Hot Water Hotel is ok. Rooms are nice and price is reasonable. Here's my only beef with this hotel. I stay here often and very rarely get an upgraded room as a Platinum Elite member. Alamo location seems to always upgrade me when I stay there. Also this is my second time staying there when the hot water wasn't working. Very rough shave and shower at 0600. I like this property location but now with charging for parking and room issues I think I'll book Alamo location. Was really bummed about it. June 23, 2014
Rated 5.0 out of 5.0 by Amazing stay Was there on business for two night. Rooms are beautiful and clean. Beds are comfortable. Restaurant is delicious. Staff incredibly accommodating. June 23, 2014
Rated 4.0 out of 5.0 by Great Boutique Hotel in San Antonio I travel to San Antonio for business regularly. This is my hotel of choice when I have to stay overnight. Great staff and rooms. June 23, 2014
Rated 5.0 out of 5.0 by Business Traveler The hotel is well presented and has a fresh professional and comfortable feel. Customer Service Rep Renee immediately greeted me and checked me in as an IHG traveler. Her time, attention and professionalism was a staple throughout my stay. My personal thanks to Renee and the rest of the Indigo staff for a wonderful visit! June 22, 2014
Rated 3.0 out of 5.0 by Hotel was a disappointment Room was freezing while hallways and elevator were hot and stuffy. For the money, this hotel is not worth it. June 21, 2014
Rated 5.0 out of 5.0 by 3 Night Visit Hotel was excellent! Little far to the main part of the Riverwalk (10 minute walk). June 18, 2014
Rated 5.0 out of 5.0 by Great Stay! Tucked away where it is at is deceiving. Once inside I was pleasantly surprised. Rooms have wood floors which I liked and the décor and comfort is very nice. Staff was very friendly and accommodating, and parking is conveniently across the street and free for hotel guests. Riverwalk is within walking distance as well as office building I was visiting on business. The Alamo is within a reasonable walking distance, (0.4 miles) but if you prefer a trolley service is available for a reasonable fee. Though I had been to San Antonio before, I had never stayed at this hotel just because of the exterior, i.e. everything but main entrance. Note the exterior is fine and well maintained, just that it is only 3 stories high and tucked away. But that is very deceiving, the hotel is VERY NICE and VERY SAFE. It is also very convenient to the offices I had to visit. In the future I intend to use this location more often. June 16, 2014
Rated 5.0 out of 5.0 by Great room! Hotel Indigo offers a great room in a quiet area of the Riverwalk. If you are looking for seclusion and privacy, this is the place! June 12, 2014
Rated 5.0 out of 5.0 by San Antonio Riverwalk Gem This Gem of a hotel is lead by a helpful and attentive staff which make my stay every time more pleasing then the last. The hotel's overall presence makes it worth every penny. Maintaining character and comfort make this my go to place in San Antonio. June 11, 2014
Rated 4.0 out of 5.0 by Relaxing, comfortable atmosphere There wasn't a thing about this property I didn't like. The lobby was open and welcoming. The rooms were spacious, clean, and comfortable. The staff was polite and professional. The hotel itself is located on the far end of the riverwalk. Just a nice walk to the shops, entertainment and dining. Also, allowing for a quiet nights sleep. The good nights sleep was worth a 15 minute walk June 11, 2014
Rated 5.0 out of 5.0 by Beautiful hotel Love the spacious rooms, and the fact that every room has a refrigerator and kitchen sink. I also love that they have all Aveda products including body wash. The design is beautiful and fresh and it makes me feel at home. Bartender was awesome too! June 9, 2014
Rated 2.0 out of 5.0 by Unapologetic staff Room was booked as one room with a customer rep but did not get what I paid for. June 9, 2014
Rated 3.0 out of 5.0 by No managers available Worst experience in a very long time. No manager on duty from Wednesday through Sunday. No return phone call after leaving message with manager. Overcharged for stay, still waiting on credit and copy of receipt. It's three days later and NOTHING! Food area and service was unsatisfactory! June 4, 2014
Rated 5.0 out of 5.0 Fun staycation We enjoyed a romantic staycation and loved the property- service was great. June 4, 2014
Rated 5.0 out of 5.0 by Great experience Our entire stay was wonderful! It was so great having the riverwalk at the back doorstep of our hotel. The rooms were very nice, the shower was nice and roomy, there was a mini fridge and mini coffee maker in the room, and we had a beautiful view of the riverwalk from our room. The only thing that wasn't perfect was the pool because it had been windy and no one cleaned out all the leaves and small bugs when we went swimming. The hotel staff was very friendly and very helpful and when I got our bill and it was higher than it was supposed to be, they quickly adjusted it without any issues. I would definitely stay here again! June 4, 2014
Rated 3.0 out of 5.0 by ing san antonio i thought this hotel was very nice in appearance.however for the price it is quite far from the centre off things in San Antonio,the Alamo etc.although situated on the Riverwalk,it is quite a walk from the main Riverwalk activity,restaurants etc. i would like to add that myself and my wife were treated very coldly as Platinum members on arrival at this hotel. June 3, 2014
Rated 4.0 out of 5.0 by Beatiful and contemporary Had a wonderful time with family. Riverwalk taxi is very convenient and inexpensive. Lobby and lounge area could be a little more lively but overall the facility and accomodations are very nice. June 3, 2014
Rated 5.0 out of 5.0 by Get Outside While this property is slightly (3/4 mile) away from the River Walk center attractions, it makes for a great (short) walk to the activities, then peaceful when you get back:) June 2, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great, comfortable and clean hotel. They did charge for parking, and did not have a combination of breakfast and parking, prepay at reservation. I do wish the hotel was closer to the entertainment area of the river walk. June 2, 2014
Rated 2.0 out of 5.0 by Issues but compensated Our stay was marred by several challenges, that were eventually corrected and the management made fair compensation for our issues. First I booked by calling reservations and specifically asked for a role away or a room with a pull out couch. I was told no couch rooms available, but a bed for $10 per night could be had. When I arrived I reminded them at checkin I needed a bed and was told fine. 20 minutes later the desk called and said that room was not auth to have a bed and no other rooms were available. I was told I would get 1000 points and a room with a pull out for our second night. I would have to make due with pallet makings for the floor. When I asked for the blankets and sheets i was told they had no blankets but could have several sheets. Really, no extra blankets in a hundred plus room hotel? I slept on the floor so my teenagers could have beds. My discussion with the manager the following day was productive with one free night given for the issues. The night staff was not particularly helpful but management was. The location is ok, right on the river walk, but is about 1 mile from the action downtown. Walking will be part of the experience. Small but functional outdoor pool but no hot tub. May 29, 2014
Rated 5.0 out of 5.0 by awsome We have three kids and the room was plenty big! We arrived early and they let check in. Will for sure stay here again! May 26, 2014
Rated 5.0 out of 5.0 by Balcony Rooms Balcony rooms are wonderful! Worth the extra cost, reserve one! May 22, 2014
Rated 4.0 out of 5.0 by Nice Clean space This is a nice clean space on the river walk. We like this hotel for its cleanliness, price and location. Love the fact that they don't have carpet in the rooms !!! It's an easy walk to the popular canals & restaurants (for able bodied individuals). The only gripe was the fact that the nice patio space allows smoking.... it would be nice to have an outdoor space for non-smokers as well ! There is construction across the river but when this is done, it will be a beautiful building to look at and the noise will be gone. A covered parking area would also be nice for summer heat and winter storms..... This was our second stay and if their rates stay reasonable, we will stay here again. May 12, 2014
Rated 5.0 out of 5.0 by Hotel Indigo - Riverwalk Stayed April 29th in a two bed river view. Overlooked the riverwalk and the pool , was a good view from our balcony. The god: Nice sized room Huge shower bathroom amenities Kuerig coffee maker The bad: No tub for wife lotsa construction in area Would stay again May 8, 2014
Rated 5.0 out of 5.0 by Great Stay Hotel was very nice. I loved the room. Stayed at the hotel for a training seminar for 4 days. The only negatives were the parking across the street, though I didn't have any issues, it was more of an inconvenience then anything. The quality of the food was not as good as I had hoped. Aside from these two minor issues, loved staying there. I really enjoyed the walk down the Riverwalk. What an awesome experience that was. May 6, 2014
Rated 5.0 out of 5.0 by Nice Rooms! Our stay here was good! The rooms are really nice and a lot of space! I would def. stay here again! May 6, 2014
Rated 2.0 out of 5.0 by Food and room service I ate diner one night and the cook was hanging out with what appeared to be friends while my order was in. I ordered shrimp and took one bite then spit it out because they were over cooked and tasted like rubber. I just ate the rice and beans then went to the room. The bartender was clueless to the bar and what was going on. One more than one occasion the room service left me and my employee in his room without soap and shampoo in the bathroom? May 5, 2014
Rated 4.0 out of 5.0 by Good location and friendly staff. As others have mentioned, it's a bit of a walk along the river to the entertainment spots. The river taxi does stop by, so that is an option. I however agree with others that the distance is worth avoiding the noise from the crowds at night. The staff was nice and elite status was recognized, but as always, no upgrade. I also don't like paying for parking if I'm already paying to stay at the property, but having lived in San Antonio previously, I know downtown parking comes at a premium, more security for the parking area would be nice. Overall appearance and cleanliness of the rooms and property were nice, though the shower in one of our rooms was not attended to well, with hair and grime on walls and corners. The complimentary breakfast was great and the wait staff was very friendly and fast. Our vacation included multiple stops and I realized I had lost my camera somewhere along the way, I called every property and left my contact info. I got a call from the Indigo Riverwalk a few days after returning home saying they had found it in one of our rooms, the camera arrived promptly and well packaged at my home in a few days. It's nice to know you can have confidence in the integrity of the staff here. Very pleased. April 25, 2014
Rated 5.0 out of 5.0 by Loved It! Staff was friendly and accommodating. I initially did not like where my room was and they changed it immediately, no questions asked. It was clean and I like the decor, different. April 23, 2014
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