Rated 4.3 out of 5 by 325
Rated 5.0 out of 5.0 by WilliamV Excellent Staff fun decore
My last visit was for the better part of two and a half weeks in San Antonio. I knew Patrick (in the Bridges restaurant) from previous visits and he continues to make me feel as close to home as is possible. I made the acquaintance of another gentleman, Michael, at the front desk. He made it his business to learn my name and treat me as more than a guest as well.
The staff are all friendly and have been well coached on courtesy. Twice, with different staff members, I got on the elevator and was asked "what floor?" I was on three. Both times the staff member pressed three. Both times it turned out they were going to the second floor but chose to ride with me to the top before returning the one floor for their needs. It is a small consideration, but speaks volumes about customer service.
In addition to that, the hotel has a Cuban, 1960s vintage feel to it and is right on the Riverwalk. It has become my "go to" place to stay when in San Antonio.
July 3, 2013
Rated 5.0 out of 5.0 by missourigal Great Job
We walked in and were welcomed and checked in very efficiently. Check out went well also. Alex was great at helping with questions and recommended a wonderful restaurant a few blocks away - great food. It was nice to be able to take a river taxi right to the hotel for the days we stayed on the river walk until late. I would stay here again if I come back. The rooms were done great, and comfortable. Maid service did an excellent job.
Thank you all for your hard work and welcoming spirit.
July 2, 2013
Rated 5.0 out of 5.0 Recommend HIGHLY!
Gorgeous hotel with bright refreshing colors. Quiet, serene, and clean! We LOVED that the room did NOT have carpet! The floors were warm & clean wood! Wish more hotels had wood floors in the guest room! It does not have that "dirty carpet" smell when the air changes to a warmer temperature.
June 18, 2013
Rated 5.0 out of 5.0 by TexasTammy Awsome Hotel and View
Awesome Hotel! Extremely friendly staff, very accomedating , They made us feel that our comfort and needs were of utmost importance. This was our second stay , as I take classes at the Southwest School of Art two blocks away. I will be returning again in August for more Glass Art classes , and am looking forward to another stay. It is our San Antonio home away from home. Thank you very much.
June 16, 2013
Rated 5.0 out of 5.0 by MBOkie A Great Place to Stay
I was very impressed with the hotel & the service. All of the staff went out of their way to help us & give us any information we needed. The outside patio & pool area are very nice. Nice quiet place to catch the water taxi or walk if you have some extra time. The only drawback is the water taxi does not run often enough & the times reported are not very accurate (not the fault of the hotel). The rooms very clean, quiet & spacious. One minor issue is it seems hard to cool the room as well at night as during the day. Not sure if this is controlled by the hotel or not, but still was acceptable. The parking lot across from the hotel was very convenient & had no issues with theft,etc. although it is NOT a locked parking area. A couple improvements to make would be to have safe deposit boxes in the room (instead of behind the lobby counter) & to offer at least a discount at the restaraunt since there is not breakfast included. The bar is also nice & convenient. This is a place a family or a couple either one would feel comfortable staying at....Well worth the price & would recommend it to anyone.
June 10, 2013
Rated 5.0 out of 5.0 by smcase77 Great service and amazing beds!
Very cozy hotel! Unique rooms with amazingly comfortable beds. Warning, you may not want to get out of bed! Staff was super friendly. I came back from a long night at a concert, feet killing me. I walked into the front lobby and sat down... and the clerk on duty at the front desk walked over and actually moved a table close to my feet so I could put my feet up and put a pillow under them... without me asking or saying anything! I will definitely be staying here again :)
June 8, 2013
Rated 5.0 out of 5.0 by wamerman Wonderful
Stayed here for five days for my sister's wedding. Rooms were clean and spacious. Staff was helpful, courteous. The gym was nice, pool was good, bar was good. Loved my stay here.
June 8, 2013
Rated 5.0 out of 5.0 by LADV Great value and comfort
I spent a few days at this hotel for my birthday. I needed a place to get away, relax, and let my hair down. I got an awesome price for the King Bed with balcony. For me, the balcony was the icing on the cake. Very calming and relaxing.
June 4, 2013
Rated 5.0 out of 5.0 by Rita75 very nice and clean
We really enjoyed our room, it was clean and relaxing. The staff was very friendly and helpful. The riverwalk was outside our room but was a little distance to the restaurants but there is a boat taxi that can take you if you don't want to walk the distance. If we return to San Antonio we will book with Hotel Indigo again.
May 31, 2013
Rated 5.0 out of 5.0 by Danilala Very Nice Stay!
We enjoyed our stay and the staff was amazing! Our first night was wonderful and we woke up to leaks in our room from very heavy rain. The staff did not question us, they gave us a refund for the room and were very sweet about it. The leak or the rain did not change the fact that our room was amazing and we were sad to have to move rooms. The value, the views, the staff, the food, and over all hotel was great and we will come back to The Indigo! Thank you for the stay!
May 30, 2013
Rated 5.0 out of 5.0 by Crimsontwo It was a great stay
We really enjoyed everything about our stay until we got our bill and they had charged us for a meal that we payed for it when we got it on our credit card we told them but they did nothing . we even had the bill that said we payed for it. We had to leave didn't want to miss our flight they took our phone number said they would call Well as of May 30, 2013 Have not heard from them!!!
May 30, 2013
Rated 4.0 out of 5.0 by KF1234 Nice hotel, needs better food
I like this hotel chain in general and have enjoyed my stays at other properties, but the food at this location was terrible. Dinner was room service: burger (frozen patty), fries (frozen and baked, not fried), chicken wings (frozen and warmed up).
Breakfast was powdered eggs with greasy croissant, and the waitstaff at breakfast was sloppy and slow--one waitress spilled an entire tray of food on a customer's table. Another one had to be asked several times for jelly, a banana, etc. I finally just got up and got my own banana from the counter.
Over all, the food tasted like high-school cafeteria food and I could see into the kitchen enough to see they were heating breakfast items up on a hot plate. Furthermore, the waitstaff had a line of beverages on the counter from which they were drinking and then the housekeeping staff came down and filled up their personal water bottles/cups from the soda gun. And yes, the spigot was touching their cups. Very off-putting. I would stay at the hotel again, but would not order any food.
May 30, 2013
Rated 4.0 out of 5.0 by petersmom Hotel Indigo!
We have stayed in this location several times. I loved it! The location is great: on the Riverwalk yet away from the tourist traffic, easily accessible by water taxi or an easy walk to multiple restaurants, bars, etc. The rooms are very comfortable, clean and just what we wanted. My only criticism is actually a compliment to the staff at Hotel Indigo! We enjoyed several nights at the bar and one of the times we were enjoying cocktails with friends when the bar ran out of LIMES! Our server, James, actually went to a neighboring restaurant to get limes so we could have our drinks the way we like them!!!!! Everyone in our party has been in the service industry and that impressed us! Going the extra mile, thanks James! Bottom line, Hotel Indigo is great!
May 24, 2013
Rated 5.0 out of 5.0 by Beth63 Army Graduation
We have never been away before where we had to fly,so going to Texas was going in blind. This area was recomended to us by an employee at customer relations after a problem we encontered. Holly and her staff were amazing!! we couldnt of been happier if we had gone somewhere else this place was on the riverwalk but far enough up the north end that it was quite and we could walk to where all the action was or take the river taxi.The hotel was clean and top notch on everything fron Kurig's in the room to high end bathroom products(which you dont find at other places). Feather soft beds,pillows and blankets. We did not have time to dine there but did purchse coffee and danish from the walk counter. And cocktails on the patio! we will be back in a few years for med school graduation at Fort Sam and we will be staying at The Hotel Indigo Riverwalk. Thank You for a great stay!
May 20, 2013
Rated 4.0 out of 5.0 by MRRW2013 Great Service
Our time at the Indigo Hotel was very pleasant. The only thing we were not happy with is the cost of parking our car across the street and then coming in one evening with the parking lot full. The staff was very gracious and found us another place to park at an adjacent parking lot but it made for a longer time to find and park.
May 17, 2013
Rated 2.0 out of 5.0 by Bob2000 Not what I expected
Boogers on the wall. That's what I found when we got to our room.
While the hotel is on the RIverwalk, it isn't close to the shops and restaurants. Yes, they have a river taxi stand in front of the hotel, but in our 4 days we didn't see a taxi go by.
The hotels bar doesn't open until 4, which isn't good when you would like to sit next to the pool with your wife and enjoy a cocktail.
May 14, 2013
Rated 4.0 out of 5.0 by snickers2na Hotel Indigo
Very nice hotel with a good breakfast and bar. A little ways away from the central part of the RIverwalk but water taxi's are available. With what you save on the room, you can afford the taxi.
May 10, 2013
Rated 3.0 out of 5.0 by Fink Fiesta weekend
First time staying at an Indigo property. I was very excited about that fact. I was recognised for my platinum status and the front gave me a choice of breakfast, free parking or 1000 points which was nice, along with a gift packge of water and snacks. Perhaps due to the fact that I used points to reserve I had the first floor room closest to the lobby which was right by the bar. I had a 7am flight to catch so I had to leave the property by 5am but the noise mainly from the Fiesta people were very very loud and I got barely any sleep. It isn't 100% the hotel's fault and I assume this isn't an everyday occurance but I was overall a little disappointed on the manner of other guests and the bar noise.
May 3, 2013
Rated 4.0 out of 5.0 by Dee10 Great Service
When we checked in the staff was very excited about sharing the upcoming activities and was very welcoming. We were disappointed as I was promised a balcony when we made our reservation with Jackie, however the room was very nice. But the most outstanding thing was the service- James in the restaurant went over and above several times and had such a pleasant and outgoing personaility. He always checked in on us even though he was running in many different directions. Kimberly was also very pleasant and accomodating during our morning breakfasts. Kudos to the staff! D & Frank
April 30, 2013
Rated 5.0 out of 5.0 Thank you so much
The hotel and staff were wonderful!!! this was the first time my husband and I have been able to get away in many years. They understood how important it was to us and help us in every way possible. Even the cleaning staff were awesome!!!!! We are already planning on going back next year or even before that. It is alittle out of the way on the riverwalk but it was what we were looking for. Thank you to everyone there, you do not know how much our stay meant to us.
April 29, 2013
Rated 5.0 out of 5.0 by sparky3131 Great Room and friendly staff.
My Wife and I decided to take a weekend vacation to the riverwalk and Hotel Indigo is usually the place I look at first.
We were checked in quickly and Stayed in a Riverview King suite. The room was huge! Clean also. All for 30% less than other hotels in the riverwalk area. It was a 10 minute walk from the hotel to the main part of the riverwalk and a $5.00 cab ride. We were very satisfied and we will be back!
April 24, 2013
Rated 5.0 out of 5.0 by Janet2013 Service was outstanding.
We will definitely stay there again and will recommend Indigo to everyone we know. On the riverwalk but just far enough away to be out of the hustle and bustle of the crowds.
April 12, 2013
Rated 4.0 out of 5.0 by Vicki68 Stay over Spring Break
We just got back from staying at the Riverwalk Hotel Indigo. We took our two kids , ages 7&13, to San Antonio during their Spring Break. We arrived on a Wednesday and left the following Monday. I had read the previous reviews online and was prepared for the location of the hotel and the surrounding neighborhood. We liked the appearance of the hotel and our room. The desk staff was friendly and even though we did not have a view of the river, we did have a big balcony that over looked the front entry of the hotel. The patio and entrance to the river access is nice and inviting. I was bummed at first that the river view rooms were sold out, but after seeing the construction on the other side of the river, I am glad I did not pay extra for that view. It was about a 15 minute walk to the heart of the riverwalk. There were days we walked, days we took the river taxi and days we drove down ( and paid for parking again at the downtown lots) Note: The river taxis are not abundant and there can be a significant wait. The river taxi stops have a number you can call to get an idea of how long a wait you will have.
The one area that the property was severely lacking was in the restaurant!!!!!! We loved the decor and atmosphere of the bar and the restaurant. We decided to have dinner at the hotel on our first nite there, which was Wednesday. There was one server for both the restaurant and room service. The bartender did not seem interested in helping out the server, at all. Our dinner was prolonged due to our server having to run several room service orders. I ordered a dinner salad with shrimp that looked very good on the menu. They were out of shrimp. Then I ordered a salad with goat cheese. They were out of goat cheese. Then I was about to order the shrimp cocktail, when my family reminded me that they did not have shrimp - duh! We were a little concerned about the quality of food that we were about to receive but we were too tired to head toward the Riverwalk. The food we received was fine, but definitely processed, cooked from frozen. This is not a gourmet restaurant. The biggest irony is that the hotel elevator has a HUGE poster with a mouth watering fish dish pictured on it, inviting the guest to enjoy a great meal at the hotel restaurant. This should be revised or taken down! It sets an unrealistic expectation. The kitchen is obviously very small, as we frequently saw the "chef" as he moved around. The breakfasts were fine. The fruit plate was fresh and definitely worth the money. Anything hot definitely came from a frozen state. None of this overly bothered us, as long as you know what to expect. The restaurant does not serve lunch, but there is a counter case that serves prepared croissant sandwiches and snacks. We enjoyed the bar for a drink. My husband found a great little restaurant just around the corner at the Hotel Havana called OCHO. We highly recommend this hidden gem!!
We would probably stay somewhere on the "horseshoe" section of the riverwalk if we ever come back to San Antonio, but I did not know the lay of the land when I booked this stay. This hotel is fine. It is hindered by its location. We did like the look and feel of the decorating, very different, fresh and southwestern without overdoing a "country" theme.
April 7, 2013
Rated 5.0 out of 5.0 by dnnp2008 Perfect location on the Riverwalk
We were there this last week and had a wonderful stay! Michael was extremely helpful in booking our reservation and also in welcoming us when we arrived. We have four boys at home and don't get too much of an opportunity for weekends alone without the kiddos but we decided to pack up and go to San Antonio for the weekend to celebrate our anniversary (and just plain have some time alone!) - we couldn't have picked a better place to do it! We loved the location of this hotel on the Riverwalk - it's not near the crowds and noise but there is a river taxi stop right at the hotel if that's where you want to go. You can also go the other way and stay away from the crowds, which is what we did! Thanks again to Michael and everyone at the Hotel Indigo - we'll be back!
April 5, 2013
Rated 5.0 out of 5.0 by mb1234 Got a great rate and love the location
The hotel was excellent with much larger rooms than I had anticipated. The riverwalk was located right out the back entrance and an easy, enjoyable walk along the river got us to a large number of restaurants. My one minor complaint would be that the cafe in the hotel was severely understaffed the morning I tried to get breakfast there. No fault in the people working there that day, but they did not have the man power to handle everyone wanting to grab a bite to eat.
March 28, 2013
Rated 5.0 out of 5.0 by Lynn27 Excellent Hotel
The room was fabulous! I had a lot of space and room to move around. The bathroom was beautiful. Also, the beds were very comfortable. I would definatly stay at this hotel again! I really enjoyed it.
March 24, 2013
Rated 5.0 out of 5.0 by 3453490u Wonderful experience
We had a wonderful time in San Antonio. We loved this hotel ! It was nicely designed, clean and close to the river taxi which was nice, although the taxi did not run often enough. It was away from all the noise so we got a good nights sleep. We were close enough to downtown it didn't take long to get to all the attractions. James was a great waiter in the restaurant. The food was good and reasonably priced.
March 21, 2013
Rated 4.0 out of 5.0 by Dance57 No breakfast
Best beds in town! Came for breakfast twice during our stay, both time no clean tables, and staff never acknowledged us. Needless to say, we did not ever eat at the Orel restaurant. Restaurant staff was overwhelmed and could care less. Hotel staff was fine, just not a place to eat.
March 18, 2013
Rated 5.0 out of 5.0 by wmailhos Excellent Option for Riverwalk
My girlfriend and I stayed here for a long weekend in San Antonio. We have been there numerous times and know our way around pretty well so we knew it wouldn't be right on the main part of the Riverwalk. Had originally booked at Holiday Inn and glad we changed. Hotel is very fresh looking and room was excellent. It is a little walk to get to where the majority of shops and restaurants are but it is much quicker if you take the street level to get there if you are in a hurry.
I'm pretty particular and this hotel was GREAT.
March 15, 2013
Rated 5.0 out of 5.0 by selkirklake First visit
Nice hotel, great room, friendly staff, highly recommend
March 7, 2013