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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 300 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    300reviews

    • 5 Stars
      240
    • 4 Stars
      33
    • 3 Stars
      11
    • 2 Stars
      10
    • 1 Stars
      6

    Great for families.

    By

    May 04, 2015

    club

    All staff members we came in contact with were kind and very helpful. The room was clean and perfect for a family traveling with small children. Only thing I would change would be to make the pool temperature warmer.

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    Excellent Bed and suite

    By

    May 01, 2015

    My husband, daughter and I stayed at Staybridge Suites Rochester while visiting the University of Rochester. We stayed in a two bedroom suite that was very reasonably priced.

    There was a kitchen with eating area attached to the living area. It was comfortable and clean. Very nice!

    The bedrooms were spacious, clean and comfortable. The bed and pillows were excellent. The 2 bathrooms were also clean and well stocked with towels, soaps etc.

    I would definitely stay again.

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    Great desk staff!

    By

    April 30, 2015

    platinumelite

    Everything was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    wedding

    By

    April 30, 2015

    club

    I had a wedding reception at this location. My groom and I had suites for our wedding party to meet us and dress for the wedding. I realized about 4 days before the date that check in time was at 4pm and our wedding was at 3pm. I called and was advised I couldn't be guarennteed an early check in, i explained that we have our wedding reception at the hotel and asked for special consideration. I was basically told that it was not important that I brought so much revenue to the business and that I still could not be helped. I was livid to say the least, I promotes the hotwl amd several relatives came from out of town and stayed there based on my recommendation, however the banquet manager Bonnie renewed my faith and personally made sure that both suites were ready by 12 noon. I was still upset that the front desk employee Ryan basically told me my money and revenue meant nothing pretty much..

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