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Rated 4.6 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 Great Place to Stay Nothing is like home to me but this place comes closer than most anyplace I have stayed August 24, 2014
Rated 5.0 out of 5.0 by Very nice hotel for the price Convenient location for U of R. Spacious and clean rooms. Staff is very accommodating and courteous. Will stay here again when visiting Rochester. August 24, 2014
Rated 4.0 out of 5.0 by Hotel Location The 2 bedroom suite was comfortable and clean with a few small issues. Location is in a blighted area, made the stay not as impressionable. Breakfast was marginable, but varied each day. Overall would stay again. August 17, 2014
Rated 5.0 out of 5.0 by Breakfast Everything about breakfast was what one would expect ,my only suggestion is scrambled eggs be made available. August 14, 2014
Rated 2.0 out of 5.0 by 1 out of 4 This is my 4th StayBridge. The other 3 were outstanding in customer service and accommodations. This location excels in not fulfilling customer needs. I booked a room for 6 nights. I called in advance and asked for a river view room. I was told it was not a problem. I check in, and there isn't a river room view available, but there would be one tomorrow. I was aggravated. I am a Platinum member, and some IHG owners could care less. This location is one of those. I went to my non- river view room, and it reeked of cigarette smoke. How the maid did not notice this? After a few days of observing the employees, the answer was simple...they just don't care. I go back to the desk, and just like Mary Poppins, they magically come up with a river view room. Since it was a 2 room suite, I was told I could only stay there overnight. When I have stayed at other StayBridge locations, I was always upgraded to the 2 room suite. I have never had to ask for it. Sunday morning, they tell me that I have to change, but they could not give me a time when my new room would be ready. I discussed that I don't like how I am being treated, and what is the value of being a Platinum IHG member? After I returned to my room, Mary Poppins was at work again with her magic.. I was told I could stay in my 2 room suite. The maid service was unacceptable. I only received a replenishment of soap on the 4th day. I do not know how the City of Rochester allowed a hotel to have so few parking spaces. I was unable to park 2 afternoons in the lot due to construction workers taking spots, and business conferences they had at the hotel. When I return to Rochester, I will not stay here again. August 13, 2014
Rated 1.0 out of 5.0 by Not flexible or convenient We traveled from out of state with a 2 yr old. I called several hours ahead asking for early check-in so my toddler could nap. They kept telling me that the rooms were being cleaned and to call back. After several calls and finally arriving, they made us wait even longer. I was told there was no way the cleaning staff could get to all the rooms before regular check-in and there were a bunch of unexpected students they needed to tend to. How can you be surprised by students? It's a University Hotel! My impression was they were understaffed and mismanaged. The manager was not helpful or flexible at all. In addition, once checked in the hotel was not pleasant. The whole floor smelled like a mixture of curry and BO. The breakfast didn't start until 7:30 and they were late getting that out. At one point, my husband went out to get something from the car. When he came back he was accused by the staff of not being a guest. They called the room and first asked if I had a husband with me and then told me he was "confused and wondering around". He's 35, not senile! Very rude. This hotel was recommended by our friends in the area as they've had other people stay here. What a disappointment. Maybe it was change in management? Either way, I will not stay here again. August 13, 2014
Rated 5.0 out of 5.0 by Very friendly staff! Friendly, attentive staff made this a great stay. Good value. August 10, 2014
Rated 4.0 out of 5.0 by Great service Do not include any personally identifiable information, such as full names August 10, 2014
Rated 5.0 out of 5.0 by good value for the price I stay at many hotels (avg 3 per week) and this is one of my go to hotels when I'm in this area. roomy and clean with a few extras - free breakfast and mid-week is free dinner with a good choice of food. August 9, 2014
Rated 4.0 out of 5.0 by Great price New hotel in up and coming area in Rochester. Ongoing construction next door. I hope the construction will be complete the next time I visit. August 9, 2014
Rated 5.0 out of 5.0 by Comfortable room and great service Great value for the money. Layout and amenities were very; good. staff were very attentive to our requests. August 3, 2014
Rated 5.0 out of 5.0 by Very accomodating Staff My stay got extended and the staff was very helpful in accomodating my needs. Thanks so much. August 1, 2014
Rated 5.0 out of 5.0 by PEACEFUL ENVIRONMENT The environment was peaceful and relaxing, staff accommodating, fully equipped kitchen and easy access to public transportation. I'm already looking forward to coming back next year for my convention! July 31, 2014
Rated 4.0 out of 5.0 by Sketchy neighborhood part of traveling and feeling safe while in a strange place, is the sense of security. The neighborhood in which we traveled to get to the hotel was less than desirable. In fact, while we were coming back from supper, about 9pm, there were several cars parked in the lot, doors open and 'rap' music blaring, with several young black men 'partying'. I decided to stay in my car until they left. I see that there are effects of new construction, in fact, right next to the hotel, it appears that there is a hotel and/or condo units going up. On another note, the area behind the hotel, facing the river was not clean. bird droppings, left over rubbage from the night before, stains on the wooden tables and chairs were evident, also spills from drinks around the trash cans etc. We ate breakfast outdoors among the disorder. July 29, 2014
Rated 2.0 out of 5.0 by Horrible Bed and pillows the bed was the worst I have ever slept in--harder than a rock; would have been better off sleeping on the floor July 29, 2014
Rated 5.0 out of 5.0 by Business Trip Very nice place The elevator was the only issue - very slow, but that was because the place had Little League baseball teams - so kids were always going up and down July 28, 2014
Rated 5.0 out of 5.0 by Great experience When our grandsons 11U Little League team won their District & Section championship, we had very little time to find a hotel in Rochester for the State Championship Tournament. Luckily for us the team they beat had gambled they would beat us & blocked rooms ahead of time at the Staybridge Suites Rochester. Melissa did an unbelievable job coordinating rooms for 14 families making the trip from Long Island to Rochester. Our arrival at the front desk was handled flawlessly by Brian & the rest of the front desk staff. We knew we were in good hands at our first breakfast buffet when Sharon actually assisted some of the parents making breakfast plates for many of the smaller children on the trip. Each morning Sharon's pleasant attitude helped to start the day on a positive note. Michael, the General Manager, contacted our group a few different times to make sure our stay was going well. With over 60 people in our group we obviously got a little noisy at times. The staff was patient and even pointed us to areas where we wouldn't disturb other hotel guests. I would also like to thank Patrick at the front desk for directing me to the airport when I had to take someone from our group at 4:30 AM. This was our first time staying at a Staybridge Suites Hotel. After having such a great experience it won't be the last. July 27, 2014
Rated 2.0 out of 5.0 by Poor internet and sketchy neighborhood The internet signal is weak when you are actually able to connect. The neighborhood is sketchy and there is a constant follow of traffic through the parkinglot. July 23, 2014
Rated 5.0 out of 5.0 by very clean and comfortable. As I stated the room was very clean and the customer service was outstanding, The food was delicious and they had a really good selection. I would recommend this hotel to others in the future. I hope that it stays just as it is and not change anything. July 22, 2014
Rated 3.0 out of 5.0 by First problematic stay I've stayed at this hotel several times for both business and pleasure and have always had very nice stays with no problems. My most recent stay was as part of a large wedding party and there were problems with at least one of the reservations. The problems were resolved by the hotel staff and management, but not before adding to the stress for everyone in advance of the wedding. I really like this hotel and will stay here for business every chance I have. They've earned a pass for the most recent stay. July 21, 2014
Rated 5.0 out of 5.0 by Visiting the University of Rochester The hotel is located perfectly for convenient and easy travel/walk to the university. We had a wonderful view of the river and the university from our room window. I would definitely stay here again. My daughter enjoyed the complimentary breakfast and the dinner social was surprisingly good. July 18, 2014
Rated 5.0 out of 5.0 by Excellent accommodations and polite staff Meticulously clean rooms, very comfortable beds and front desk clerk was very polite and informative. If I could have fit one of those pillows in my overnight bag, I would have - just an exceptional place to stay. If on business for the weekend, breakfast hours are later so you may need to pack some light breakfast snacks if you are venturing out early...otherwise, only positive feedback on this stay at Staybridge Suites! July 15, 2014
Rated 5.0 out of 5.0 by Clean, quiet and fun My husband and I enjoyed our stay very much and will return again! The hotel was clean, the staff was courteous, the breakfast was delicious and our room spacious and comfortable. For the price the value is exceptional! This was a little gem we found through an internet search since we did not know the area. Great find! July 15, 2014
Rated 5.0 out of 5.0 by Highly recommend this hotel. Great, friendly/honest service! Will stay here when back in the area. July 14, 2014
Rated 5.0 out of 5.0 by Excellent value This hotel is beautifully situated on fantastic walking trails along the Genesee River and Canal system. Every time I stay here I discover something new. This time, due to the weather, I stayed in and enjoyed dinner as part of the social hour. The staff is very friendly even when faced with a lot of traffic due to a job fair taking place. Food and drinks were nice. The bed was incredibly comfortable and I slept soundly which I don't usually do on business trips. Getting up and out early for a walk on the trail system was a bonus, and being greeted by staff when I was coming and going was pleasant. Definitely recommend this hotel. Oh and I love getting a "prize" for being an IHG member. Water and a snack is nice. July 13, 2014
Rated 2.0 out of 5.0 by Hotel is understaffed When we checked in, it was chaos in the lobby. A few people were trying to check in, a woman came to the front desk with dirty pans that she found in her kitchen, the phone was ringing, another woman needed help with something in her room, and people were trying to buy things from the convenience store. This would not have been a problem, but only ONE person was working! ONE! No one else to help out. As exasperated as I was, I sympathized with the man's plight. He did his best to do the work of three it four. There was no excuse for this. When I tried to check in, the room I requested was not available. They had another option. I asked to take a look at the room But that was impossible with only one person behind the front desk. It came down to either buy the room and look at it later, or leave. All management needed to do was to have one extra person there. Though at most other hotels, there would be at least five for the same work. Inexcusable to inconvenience so many people. Being a rewards member and not having the requested room is also unforgivable. What rewards were there to experience? July 12, 2014
Rated 5.0 out of 5.0 by Wedding Weekend It was a perfect stay. We were in town for a wedding with our family. Our room was spacious with all amenities and had a great view overlooking a canal and college campus. Staff was very helpful with all our needs. Breakfast was very good with a lot of options. Pool was very nice and clean. Outside areas were clean and plenty of areas to lounge around with a firepot at night overlooking canal and dock area. Hotel located in a great area close to a number of restaurants and walking and biking trails. We had a Great! weekend. July 8, 2014
Rated 5.0 out of 5.0 by Great kitchen service The breakfast food was good and the variety provided ample substitutions and variations for each morning's stay. July 3, 2014
Rated 5.0 out of 5.0 Comfort by the river Great spot and wonderful staff! Up to date features and the suite was great for a family of 5! July 2, 2014
Rated 4.0 out of 5.0 by First time in Rochester. We came to the Rochester area to explore. We will have to do it again because there is so much we didn't see. We chose the Staybridge mostly on a whim (we have used lots of Holiday Inns but had not stayed in a Staybridge suite) but primarily because it was close to downtown. The staff where friendly and helpful. The breackfast was better than in most hotels. The suite was quite nice, and it was clean. The only complaint that I have is that one of the three bath towels was ratty and tattered and should never have been put in the room. Over all the stay was very good. July 2, 2014
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