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Rated 4.6 out of 5 by 184 reviewers.
Rated 5.0 out of 5.0 by great stay have stayed at this hotel before, breakfast is o.k. Could be a bit better, not as good as in previous visits, only had scrambled eggs this time, other visits had omelettes the next day. Also only had sausage, last stay, they had bacon the next day. The hash browns are terrible! get rid of them! I found most items not very fresh this visit. I do like the fact that breakfast is included though. Construction next door during our stay this time, was a bit noisy and dusty. Staff is great. Very friendly and helpful. Room was clean. Price for room was o.k. Would like to see some kind of promotions once in a while which would encourage me to go more often. All in all a good stay June 4, 2014
Rated 5.0 out of 5.0 by Great experience My family, friends and I stayed here last year the night before the (fundraiser) Stroll for Strong Kids (Golisano Children's Hospital), and we liked it so much we came back this year. I cannot say anything bad about the experience either time. From the time we checked in to the time we checked out, we were accommodated every step of the way. It almost seemed like a dream (sounds corny, but it is true.) I would like to say that the front desk young man, Franz, is a huge asset to the property. He made everyone in our group (26 people in 4 double rooms) feel very welcome and helped in any way possible. Two of the big attractions are the swimming pool and the fire pit on the patio out back which looks over the river. We all loved it! The other bonus for us is that we could walk over to the park where the Stroll for Strong event took place instead of having to drive over, find parking and walk to get to the start line anyway. I highly recommend this hotel for family, fun, business....whatever! We will be back again next year! June 2, 2014
Rated 5.0 out of 5.0 by Perfect location for Museum of Play Hotel was great. Location, clean, nice breakfast, nice pool, friendly staff and coffee whenever I wanted it! Would definitely stay when we come to Rochester again. Found a nice place to eat not too far from hotel (The Elmwood) recommended by a staff member. We like to visit once or twice a year to take the kids to the Museum and this is the place to stay. May 1, 2014
Rated 3.0 out of 5.0 by Great Proximity to University The hotel is great. Good rooms, nice staff, good breakfast, weekday reception. Location ideal fo rme as I'm staying in area to do business with university right across the river. Something outside control ruined my visit. My rental car was vandalized while in the parking lot by a gas thief who drilled a hole in the tank in order to drain the gas. The issue is occuring in Rochester in general. April 23, 2014
Rated 5.0 out of 5.0 by Best Hotel! We really enjoyed our stay at Staybridge! The staff was very friendly, helpful and accomodating. As a family of 6, the room was spacious, comfortable and exceeded our expectations, not to mention clean! The daily breakfast, dinner reception and the pool made our stay even better! We'll be coming back for sure! See you in the summer, we've already booked another visit :) March 25, 2014
Rated 5.0 out of 5.0 by Great place My stay at the Rochester, NY StayBridge was very good. I would stay there again and I would recommend it to a friend with some tips. I was there for 7 1/2 months on business. The staff was fantastic. I can't compliment them enough and I feel they were the highlight of my StayBridge experience. They were always prompt, helpful, and friendly. The rooms were well kept, clean, and the furnishings were nice. The food was good and the hotel shuttle was very useful. The pool and hot tub were a great plus as well. Parking was easy, spots were always available, and my car was always fine. I'm not sure if this would be workable, but I think offering covered parking would be great. I sometimes had issues with noise from other guests. I feel the building could have been constructed and laid out better. The floors and ceilings are not set up to deaden noise at all. If someone is heavy footed, drops something or is running down the hall (kids) you will hear it. If this is a bother I highly recommend getting an upper floor room or some other room that is in a low traffic area. The elevator is sssssllllooooowwwww. I could easily climb a rope up to my floor faster than the elevator. A stair well in the middle of the building would have made things way better for me as I had a room in the center of the building. If you are in a room at either end of the building this is no big deal, but if you are in the middle of the building this gets time consuming..... more so than the elevator. I am a fairly avid weight lifter so the gym was not much use for me unless I used the exercise machines as weights. March 23, 2014
Rated 5.0 out of 5.0 by Perfect stay for ur parent This is the nicest hotel, gorgeous location, really friendly staff. We love staying here. March 13, 2014
Rated 5.0 out of 5.0 by Even better I stay here all the time when I come to Rochester, and the only problem I ever had was the HBO on the TV was unreliable - the picture would often stop with a "no signal" flash. But now they have a new system, more options, fine crisp and reliable picture. Not much left to improve here. February 2, 2014
Rated 5.0 out of 5.0 by great staff, great choice This is a clean, pleasant, well-cared for property and the location can't be beat if you're visiting the University of Rochester. The staff truly went out of their way to accommodate us--they are professional, competent, polite, and kind. Excellent hotel and a great value. January 16, 2014
Rated 4.0 out of 5.0 by great hotel, excellent value Overall we have a very good one day stay. Our room was very clean and extremely spacious (2 Bedroom / Living room). It was quite possibly the best "bang" for the buck we have ever experienced. Both of our sons enjoyed the pool, hot tub and the morning breakfast very much... begging to stay an extra night. The downside was that we had people on the floor above us that were incredibly noisy (after 10pm). After two calls to the front desk it mercifully settled down by 10:30-10.45pm. This is (bad) luck of the draw and hard to place the blame on the hotel... they did well to manage the situation considering the circumstances. I definitely recommend this hotel while in Rochester. January 3, 2014
Rated 5.0 out of 5.0 by Wonderful Experience We recently stayed at the Staybridge Suites as we accompanied our son to an interview at U. of Rochester. Proximity to the campus was very handy. The suite we were assigned surpassed all expectations (which tend to be high) - it was very clean, spacious, quiet, and comfortable. And...cost-wise the suite was very reasonable. Staff were interested in our comfort but not intrusive. Breakfast was terrific. Good job, folks!! December 19, 2013
Rated 5.0 out of 5.0 by GREAT VISIT My wife and I enjoyed hotel and the river view was great. The entire staff did and excellent job. If our travels take us to the Rochester area, will be consider your hotel first. December 6, 2013
Rated 5.0 out of 5.0 by Highly recommended I have been staying here every week; I highly recommend this hotel. Fantastic value - clean, very nicely appointed, great breakfast - and dinner 3 nights/week. The staff remember me and are so friendly. I stay in 2 or 3 hotels/month and nothing compares to the Suites. Well done Suites! December 3, 2013
Rated 5.0 out of 5.0 by Exceptional staff I just finished a ten month stay and would move back in a heart beat. Fantastic group of people make the extended stay at the Staybridge a delight! November 27, 2013
Rated 5.0 out of 5.0 by Warm and cozy I highly appreciated my stay at this hotel. I was not expecting to like it so much, given my previous experiences in other hotels around the US. The room was big and very comfortable, I slept very well. I had reserved a room with a view on the river which was very enjoyable. The room service was quite satisfactory. The staff around the hotel always nice and smiling, very helpful when I needed assistance. The breakfast was good even though a bit repetitive (I was there for ten days and there was a small rotation of choices). The area is quiet and nice. The location near to the campus and to the airport makes it very convenient. There was always a good smell in the hall, even in the trash room! The only bad thing about my room was the phones, which had a very bothering static sound due to the cord, so I could only use them on speakerphone. I think they should be replaced. Above all, my experience was great and I consider coming back to this hotel if I ever have to go to Rochester. November 20, 2013
Rated 3.0 out of 5.0 Reasonable value; Very quiet; close to airport; Running trails. Right by the river, and very scenic with running trails that follow the river. The location is very quiet, only light traffic. It's a 5 minute drive to the airport. Our room was clean, I had to put the sheets on the sofa bed myself, and I found several stains on the sheets in the closet. They promptly replaced these, and apologized. The in-room coffee machine was not working quite correctly. The lid was broken and unless you position correctly, the coffee didn't drip into the carafe correct and you get a counter of coffee instead. They also don't replace the used coffee packet once you use it unless you request because they expect you to get coffee as part of the breakfast. Within walking distance of the hotel, you won't find many restaurants and amenities. You'll have to drive for better dining and shopping opportunities. For the price, I found this hotel a reasonable value since it's close to the airport and the quiet. November 14, 2013
Rated 5.0 out of 5.0 by WARM, DISCREET HOSPITALITY We enjoyed our stay so much, that we were sorry to leave. Every employee at the hotel was more than kind to assist us in everything! They were all so helpful and friendly, that picking someone would be a real pity for the rest. Congratulations to staff and the management of the hotel! If we visit Rochester again, we will definitely choose this hotel, again! November 13, 2013
Rated 4.0 out of 5.0 by Nice accomadations Room was booked by company I work for. Nice room, close to where I had to be. November 4, 2013
Rated 3.0 out of 5.0 by Good location to RU, but with problems. The chief problem was with the room. We were assigned a disability room, which is actually awkward for those who don't need it, e.g. bathroom light shines directly on those sleeping in bed. The advertised 'queen sized' bed turned out to be only a double bed. The room cleanliness left something to be desired even for the 'light housekeeping' we were entitled to. The best thing about the hotel was its location, near Rochester University and the airport. November 1, 2013
Rated 5.0 out of 5.0 by Very Nice and Quick check-in time I was very happy with my stay. I was in Rochester for my son's Uof Rochester football game. The hotel offers Uof R t-shirts which is very nice. October 30, 2013
Rated 5.0 out of 5.0 by Excellent Experience We were visiting the University of Rochester and were checking in late on Friday night. We were warmly welcomed especially for the time of the night and got a great nights rest and woke to a wonderful breakfast. If our son chooses the U of R this will be the hotel of choice for us when we visiting him. October 29, 2013
Rated 5.0 out of 5.0 by Awesome Free breakfast and free dinner! Minutes from RIT and just across the river from UR. New hotel with all of the amenities. October 28, 2013
Rated 5.0 out of 5.0 by Totally wonderful experience on all counts! I LOVE staying at the Rochester Staybridge Suites...the location and setting are great, the rooms are comfy and inviting, the complimentary breakfast as well as some afternoon/evening snacks or dinners are so hospitable, the shuttle service drivers are amazing as are all the staff...friendly, extremely helpful...they are outstanding! When visiting Rochester, I wouldn't want to stay anywhere else...it truly is like a little home away from home :) October 26, 2013
Rated 5.0 out of 5.0 by Enjoyed our stay My brother and I shared a two bedroom/two bath suite. Very nice to be able to socialize in the "living room" but have separate rooms. Enjoyed breakfast. Good location for our plans. October 25, 2013
Rated 5.0 out of 5.0 by Location I loved the location on the river. Perfect place to go running in the morning and see the Rush Rhees library at night. October 23, 2013
Rated 5.0 out of 5.0 by Nice river view and comfortable bed Staff are friendly. My room was upgraded with a river view because of Platinum member. Although view was nice but not as spectacular as last time I was here in May. The location of the Hotel is great and easy access to the University of Rochester via a river bridge. Beautiful surrounding looks over the water and hears the soft sound of bell ring from the UR's library. Complimentary breakfast was good. Highly recommend hotel. October 19, 2013
Rated 5.0 out of 5.0 by Excellent service Comfortable, clean, excellent staff, great breakfast. October 17, 2013
Rated 5.0 out of 5.0 by Excellent space for family weekend Staff is exceptionally friendly and willing to help in any way. Our hotel stay was a delightful experience. Loved the location, enjoyed the late evening hot mulled cider, and everyone was cheerful. Almost too good to be true! October 17, 2013
Rated 5.0 out of 5.0 by Outstanding service and good food The hotel is comfortable and the staff rolls out the red carpet for you when you arrive. I had trouble with there on-line reservations and the front desk staff took over and made all of my future reservations for me right then and there. The social meals are outstanding and they provide a friendly environment to relax and unwind after a long day. I also enjoyed the 24 hour gym. October 14, 2013
Rated 4.0 out of 5.0 by Hoping it is available for next trip It might seem like a rough area but this Staybridge Suites is the best I've been to. I will be back soon. Had a great room with a quiet air conditioner the first time. Only complaint this time was the bathroom smelled a bit mildew and the A/C unit was as quiet as I'd hoped. October 11, 2013
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