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clean-promise

    

COMMITMENT TO CLEAN

    

We provide peace of mind
with every getaway.​

We’re dedicated to keeping you informed about what to expect during your stay, especially when it comes to cleanliness and your wellbeing.  


IHG Way of Clean

With the IHG® Clean Promise, guests are reassured that: Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right.


World-renowned expertise guides us​

Our IHG® Way of Clean programme—launched in 2015—was developed in partnership with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services. ​  

This ever-evolving, ever-improving programme reflects the advice of regional and global health authorities, and local public health authorities in markets around the world.  

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Partnered with industry leading experts Cleveland Clinic, Ecolab and Diversey

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Using science-led protocols and service measures by enhancing the IHG Way of Clean

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Implemented a global
IHG Clean Promise with
protocols that ensure confidence

Reception

Reception

We continually strive for reduced contact at check-in and check-out, which creates a more seamless, efficient experience for guests.

Guest Room

Guest Room

Our guest rooms abide by the IHG Clean Promise, which ensures we’ll provide a clean, comfortable place to stay.​

Food and Beverage

Food and Beverage

We’re committed to providing the outstanding service our guests expect with our buffets, room-service and catering services. ​

Public spaces and facilities

Public spaces and facilities

We routinely deep-clean high-touch surfaces and adhere to best practices for cleaning pools, fitness centres and lounges across our locations. ​


IHG Way of Clean in the Greater China region will be subject to the details on ihg.com/cleangcen.

Please note that Mr & Mrs Smith hotels are part of an IHG One Rewards Program collaboration and are not IHG branded hotels; accordingly, IHG Way of Clean and the IHG Clean Promise do not apply to those properties. Mr & Mrs Smith hotels follow separate health & safety standards.