Most Frequently Asked Questions

Reservations

Select to view answer. Select to hide answer. How do I change or cancel my reservation?

It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.

Select to view answer. Select to hide answer. How do I plan a meeting, event or group reservation?

IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.

IHG® Rewards Club

Select to view answer. Select to hide answer. How can I change my PIN?

You may change your PIN online after signing into your IHG® Rewards Club account and clicking on "Personal Information".

Select to view answer. Select to hide answer. What if I have forgotten my membership number?

You can call your nearest IHG® Rewards Club Service Centre or email us to retrieve your membership number.

Select to view answer. Select to hide answer. How can I add my IHG® Rewards Club number to an existing reservation?

Simply view the existing reservation and click on the "Add A IHG® Rewards Club Number" link near your name.

Select to view answer. Select to hide answer. How do I create a PIN?

If you don’t have a PIN yet, access our Create Your Pin page to create a PIN for your account.

Select to view answer. Select to hide answer. I have forgotten my PIN. How can I retrieve it?

Retrieve my PIN.

IHG® Business Rewards

Select to view answer. Select to hide answer. How long will it take for my points to be credited to my account?

The participating hotel is responsible for posting IHG® Rewards Club points to a member’s account after the eligible business meeting or special event is completed and paid. It may take up to 6 weeks for your points to post. Please check your account online or contact the hotel where you booked to check the status of your IHG® Rewards Club points.

Select to view answer. Select to hide answer. How do I make my reservations in order to earn points for booking on behalf of other?

Beginning April 1, 2015 you can earn IHG<sup>®</sup> Business Rewards points in two ways: You can either call the Reservations Office to book up to nine hotel rooms or you can call the hotel directly to book rooms, business meetings, wedding services, and other special events.

Select to view answer. Select to hide answer. Where can I find a list of hotels participating in the programme?

Participating hotels can be found at:
www.ihg.com/businessrewards/gb/en/participating-hotels.

Select to view answer. Select to hide answer. If I use my IHG® Business Rewards account to book on behalf of someone else, will that person still earn IHG® Rewards Club points for their stay?

Yes, the person staying at an IHG hotel will be able to earn IHG® Rewards Club points, as long as they are enrolled in IHG® Rewards Club and the rate booked is a qualifying rate for IHG® Rewards Club. As the booker, you should record the IHG® Rewards Club numbers of all stayers at the time of booking to ensure everyone gets their points allocated correctly. For more information on qualifying rates, please read the IHG® Rewards Club Terms and Conditions.

Select to view answer. Select to hide answer. What can I get with my points?

There are a range of rewards offered such as Reward Nights, gift certificates, flights, or even instant music and entertainment downloads. To see all rewards offered, please visit: http://www.ihg.com/rewardsclub/gb/en/redeem-rewards.