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Metrics on California Consumer Rights Handling
Where required, metrics are published for the previous full calendar year on or before 1 July of each year. If you have questions about metrics before the updated metrics are published, please contact us at PrivacyOffice@ihg.com.
CCPA Metrics Report
(Reporting period: 1/1/2022 through 31/12/2022)
Updated July 2023
| Request Type | Received | Completed | Not Completed (Unable to Verify Consumer Identity or Consumer did not provide requested information) | Mean Number of Days to Respond |
| Request to Know | 14 | 12 | 2 | 21 |
| Request to Delete | 34 | 19 | 15 | 21 |
| Request to Opt out of Sale | 5013 | 4994 | 19 | 4 |