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Frequently Asked Questions

Search our information centre to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.
Reservations


How do I change or cancel my reservation?
It’s easy to change or cancel your reservation for any InterContinental Hotels Group (IHG) hotel. You can visit our Manage Your Reservations page or call us at your nearest worldwide reservations office.
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Do I incur Booking Fees when booking online?
No. Many third-party travel Web sites charge a booking fee for every reservation made, some as high as $10 per booking. We don't charge any booking fees for making reservations directly with us.
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Why do we require a credit card for Internet reservations?
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.
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Where are our hotels located?
We have more than 650,000 rooms and over 4,500 hotels in 100 countries. View our hotel listings.
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How do I book a stay with IHG® Rewards Club points?
You can book your IHG® Rewards Club points stay on any IHG website or the IHG® Rewards Club website. Simply log in with your IHG® Rewards Club number and PIN, then visit the Reward Nights page to book or select “Reward Nights” in the Rate Preference drop-down in the reservations module and book as usual.
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How do I plan a meeting, event or group reservation?
IHG hotels offer a wide variety of services for your meetings and group events needs, ranging in style from comfortable and practical to luxurious. Find out more about our groups and meetings services online and get started today.
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Where can I find information about all IHG hotel locations?
Explore hotels and destinations to find hotel listings for over 4,500 hotel locations all over the world. You can also find city guides and you can find hotels by a variety of interests, like pet-friendly hotels, beach hotels and more.
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