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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
88%
推荐此酒店

整体体验

4.4

基于 652 评论
88%
推荐此酒店

Ratings Breakdown

652评论

  • 5 星级
    433
  • 4 星级
    144
  • 3 星级
    30
  • 2 星级
    18
  • 1 星级
    27

El hotel necesita mantenimiento

By

2022 六月 24

El hotel se nota que es viejo, pero en mi opinión no debería de impedir que se le diera mantenimiento, las paredes del baño estaban muy sucias con manchas y claramente les hace falta mantenimiento, las extensiones en el teléfono no corresponden a las que están guardadas (quien sabe cuanto tienen sin actualizarlas). Entonces siempre tenía que estar molestando a la operadora para que me transfiriera con el depto. correspondiente. Tampoco había un menú de room service disponible en el cuarto, lo cual me hizo hacer 4 veces llamadas al restaurante para poder hacer un pedido. Creo que es una omisión de que no se revisan los cuartos al momento de "tenerlos listos". El elevador para accesar al estacionamiento tampoco funcionaba en el segundo piso, no lo podías llamar, tuvo que enviármelo la señorita de la recepción, afortunadamente me pude asomar a su lugar para pedirle ayuda. En fin, muchas fallas con el hotel

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Bad experience In Santa Fe

By

2022 六月 09

Rooms are dirty, towels are rags, restaurant has a poor quality and poor menu options.
Is te worst Holiday Inn I had ever stayed.
I was not recognized as an IHG member.

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The worst IHG property

By

2022 一月 17

It's the worst IHG property that I've ever stayed. I'm a Spire Elite, it was never recognized throughout my 3 night stay, my room was upgraded only after I inquired.

After having numerous issues I requested José at the reception to talk to a manager, but it didn't happen.

I had a few issues, I list them in order of severity:
1. I paid my points for 2 adults, but I was given only 1 breakfast, not 2.

2. The heat in my first room was broken, so I had to move to another room, and I had to give up a free upgrade to a suite thanks to my Spire status.

3. Holiday Inn Express (HIE) nextdoor that I booked for is closed. About 2 weeks ago, some of my reservations were moved to this Holiday Inn (HI, without my authorization nor communication, so I had to rebook them to HIE. Even today, they continue to sell rooms at HIE, for different prices than HI.

4. Towels in my rooms are worn out, unacceptable for HI brand (or any IHG brand for that matter).

For the issue 1, I was given a partial 2nd breakfast as an exception for the first morning, but they will stick to their unwritten policy of 1 breakfast per person, regardless of 2nd person can or cannot consume breakfast. I paid points for 2 adults. They failed to show me this policy, and I can't find it on IHG website. In summary, if a couple stays, the wife takes her breakfast at 7, the husband takes his breakfast, they receive 2 breakfasts total. However, if wife takes 2 breakfasts, the husband doesn't take breakfast, then they're entitled only 1 breakfast. This policy doesn't make any sense, only as an excuse to save cost. I had to argue with the restaurant and the reception back and forth, it took more than half an hour. This wouldn't have been the issue at self-service HIE. I've started switching my business to a competitor, at their restaurants with table service, they provide 2 breakfasts without problems in the same condition.

For issue 2, a technician told me the first night, the hot water pressure was low, but it was normal, just left me with a blanket. In the morning, despite setting the heat at 32C, it fell to 17C, so I requested to change rooms. Apparently they didn't have heater strong enough to heat the bigger suites.

For issue 4, I was offered to change towels. It's pathetic this hotel tries to cut costs everyway possible.

I haven't been offered any satisfactory resolution nor compensation.

As others mentioned, my phone constantly lost internet connection with WiFi in my room. I didn't bring this to their attention, because my tablet was able to keep good connection. As my phone had no issues at the restaurant and other WiFi, it seemed like they're set to reject some devices.

The breakfast ran 7-12, it wasn't self-service buffet. You're entitled to one of combo items, not more than 2 as I previously mentioned, anything else is subject to extra charge. While the portion was good, nothing to write home about.

The other reviewers commented its good location, but I strongly disagree. It's in the newly developed commercial area, there's no traditional and budget eateries in the area except they set up street food stalls during the day. Really sterile and boring, no soul. By night, it was a ghost town, nobody was walking around, only cars are passing by. The public transportation nearby was confusing and chaotic. Hotels in Santa Fe charge less points to stay, but for a tourist like myself, the saving wasn't worth the inconvenience.

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Regular

By

2021 十二月 20

club

El desayuno incluido ahora es a la carta, ya no es tipo buffet, no te explican que de lo que viene en la carta se puede pedir o no y que te cobran o no.

El personal no es muy servicial ni amable. No son empáticos.

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Necesidades

By

2021 十二月 20

Toallas desgastadas y la parte del escritorio incómodo sin luz adecuada y falta de contactos para la computadora

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Servicio regular

By

2021 十二月 19

El personal de recepción no fue nada amable, el acceso al lugar y al estacionamiento muy incómodo

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UN DÍA DE VECINO RUIDOSO

By

2021 十二月 18

club

SE ESCUCHABA TODO LO QUE HABLO POR TELEFONO
HACIA MUCHO RUIDO

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Excelentes habitaciones y estacionamiento.

By

2021 十二月 15

club

Las habitaciones son amplias y cómodas. Otro aspecto que me agradó fue que ele estacionamiento es de autoservicio.

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Excelente servicio

By

2021 十二月 14

platinumelite

Muy buena atención por el personal de recepción, así como la comodidad del hotel y las medidas de seguridad e higiene.

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Restaurante

By

2021 十二月 14

club

Agilizar ya sea con personal,el servicio del restaurante, ya q para servir un desayuno supera los 30/40 min...aunque la comida estuvo muy bien lo tardado del servicio demerita ña estancia....y una renovada,no le vendría nada mal....

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todo genial

By

2021 十二月 14

club

en lo personal me encanto todo solo el desayuno se me hizo muy simple podria mejorar

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Felicidades

By

2021 十二月 10

Durante mi estancia, recibí un trato amable y cálido por parte de todo el personal.



Gracias!

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