Rated 4.0 out of 5 by 318
Rated 2.0 out of 5.0 by milestephen Good breakfast experience
Good breakfast experience. However room maintenance was poor, damp smell in room.
July 31, 2015
Rated 2.0 out of 5.0 by canadiantraveller82 Bad hotel - unhelpful staff, uncomfortable beds, smokey room
I called the hotel several hours before our arrival to ask for a crib. I was placed on hold, and left on hold, several times. After finally getting through to someone, I was assured a crib would be waiting in my room. When we arrived the exterior of the building looked very nice, as did the front entrance. At check in I asked about the crib and was told it was being set up in room. We carried sleeping children inside, and no crib. I called the front desk, was placed on hold, and then was taken off hold but left 'on the counter' as the hotel staff talked. I hung up and called back, rather annoyed, and was then told 'other families have the cribs. We have no more'. No apology... And this after I'd been assured a crib was being set up in my room. We now had an awake baby, at 10pm, and no crib.
After finally getting the kids to sleep, we looked for a mini-bar to get a drink. No mini-bar, although the hotel had swiped my credit card for $50 of 'incidentals' which I found extremely strange. I travel at least once per month for work, and have never had an actual amount taken off my card in advance.
We tried to adjust the heat in the room - it was boiling. The ac kicked on and we settled into a very uncomfortable bed. It sloped inwards, and felt like a bed at someone's old cabin. Lumpy and incomfortable. The room decor was very dated and smelled of smoke. However, the hallways were very nice.
Overall we will hopefully never stay at a holiday inn again. There are so many options in this price range... I will pick from other chains in the future. Nice exterior - but I'd rather stay in an ugly hotel with a great room, not the other way around.
July 30, 2015
Rated 5.0 out of 5.0 by mikey6969 Excellent stay, with the comforts of home!
Have stayed here several times now, and it has been a great experience each time!
July 29, 2015