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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 1422 reviews
95%
Recommend This Property

Ratings Breakdown

1422reviews

  • 5 Stars
    1021
  • 4 Stars
    284
  • 3 Stars
    63
  • 2 Stars
    30
  • 1 Stars
    24

Peaceful getaway at the heart of the city.

By

21 November 2019

The property is located such that one neednt feel lost and the accessibility to local cuisines and shops are all near by.
The property is places such that transportation isn't a hassle and also its a known property in the area.
The stay was peaceful and facilities provided does make the stay a comfortable one. One doesn't need to worry of the quality as they do have a standard which is well maintained in every aspect of service.
Pretty happy with the stay and would love to stay here on my next visit.
And yes... I will recommend this hotel to stay if one is looking for a weekend getaway from the busy city life just to get pampered and spoilt by the in room dining and massage.

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Nice stay

By

20 November 2019

club

Had nice stay. Hotel located in town itself. Coffeeshop is open 24 hours. Not a resort kind of property. Buffet spread is good.

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Good spacious clean rooms

By

18 November 2019

club

Good experience and excellent comfort
Good food
Clean rooms
Good spa

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Excellent place to stay

By

18 November 2019

club

The front desk staff was very courteous and helping. The room was comfortable. There was iron in the room. Toiletries were good except the quality of the disposable razor should be improved. Food was delicious.

Overall an excellent place to stay.

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good people

By

17 November 2019

good stay thanks to the people there. Rooms need to improve a lot and when i say lot i mean a lot . If the rooms part is improved, it will be no 1 hotel in kochi !

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Average Customer Service

By

15 November 2019

club

We were given a smoking floor while it was clearly mentioned that none of us smoke or drink. Extra bed was part of booking and had to call customer service thrice to get it done. Dinner was served in the room after mentioning that it’s for two adults and 3 kids; they sent super spicy curry that kids had to just eat plain rice and go to bed. Bathroom washbasin was not discharging water properly, had to call customer support the next day morning to clean up the smelly water that was on hold in the basin. Not enough floor mats in the bathroom, leaving it watery all the time. I can go on and write a lot, but not wasting my time...

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Excellent hospitality

By

05 November 2019

club

Front office excellent service
Comfortable stay
Clean room and good room service

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Comfortable bed

By

04 November 2019

club

Overall enjoyed my stay at the hotel. We'd come back late night from work, wash up

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Comfortable with great service and staff

By

02 November 2019

club

I had a really good stay at this hotel and have been here alot of times
The food the staff is excellent
It's a real treat to stay here

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Stay is recommended. Avoid Italian restaurant Roma

By

02 November 2019

platinumelite

Roma Italian restaurant is not worth to try. They make good afternoon, freeze it and in evening thaw, make it hit and serve it. Even starters like garlic bread and bruschetta with cheese were not hot. After complaining about food and not even eaten, they fully charged. Worst vegetarian lasagne and pasta ever eaten in my life. Need specialist in Italian food for such a good hotel brand. I was not expecting such service after having platinum elite member.

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Clean room and great breakfast

By

02 November 2019

club

Stayed here for 2 days and felt great about the service, cleanliness, room etc.. recommended for business and family both .

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Wonderful hotel

By

31 October 2019

Nice rooms, lovely staff, good food quality along with taste.

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