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Rated 4.2 out of 5 by 995 reviewers.
Rated 5.0 out of 5.0 by Good Services good location and very friendly and attentive staff October 6, 2015
Rated 5.0 out of 5.0 Great Stay We stayed for 2 nights here. At the front desk, Jason helped us upgrade the room to the executive level. He was great. Since we are the platinum members, we got various kinds of perks. By paying extra for the room, we received free wifi, breakfast, afternoon tea and happy hour. Also $100/day credit toward laundry, shuttle bus to the airport, etc. It was well worth the money. This hotel is located on the busy Nathan street and very convenient to go anywhere. We definitely stay at this hotel next time, too. October 6, 2015
Rated 5.0 out of 5.0 by perfect choice higher price Perfect location!! Comfy beds for bad back, room cleaners amazingly non disturbing when jet lag, very clean, concierge desk top quality, good food in Italian restaurant. Wifi fine staying towards back yard. Nice rooftop area with pool. Easy, price worthy airport shuttle. Worth a return. October 6, 2015
Rated 4.0 out of 5.0 by Great Location Well located and very friendly staff. Good facilities including swimming pool which is a welcome escape. October 6, 2015
Rated 5.0 out of 5.0 by great hotel great staff... perfect service...central location... October 5, 2015
Rated 4.0 out of 5.0 by Comfortable stay I stayed at 6 floor , although the location is on the Nthan Road but the I didn't feel noisy or crowded. breakfast is various with good quality. However, the direction to the airport is not clear at the front counter. When I asked the staff in the front counter, they just pointed out the spot that the bus will stop but not clear enough. Thus, there're several hotel visitors stayed outside and very confued with the transportation to the airport. Finally, I just took taxi to the airport.... it's very inconvienent and unfriendly! October 4, 2015
Rated 4.0 out of 5.0 by また泊まりたいホ���ル テレビ台に、滞在中無料で使えるスマホがあり便利でした。 また部屋の掃除も行き届いていて良かったと思います。 一方、エグゼクティブラウンジのオープン時間は、少し遅く感じました。観光やチェックアウトが早めの方もいると思うので、現行の7時より30分から1時間程度は早めたほうがいいと思います。 駅も近く総合的に考えると、また泊まりたいホテルだと思います。 October 1, 2015
Rated 3.0 out of 5.0 by A bit irritated and disappointed Although there is an IHG member desk in the lobby, it was never staffed, and so I had to join the long lines at check in and check out despite being a Platinum Elite member. At check in my member status was recognized, but no room upgrade offered from the premier room I had booked, which would have meant an upgrade to executive level, and this despite executive level rooms being available for the duration of my stay on the hotel website as of check in time. Asked if at least I could have access to the executive club lounge. Again denied. So I trundled off to my 5th floor premier room. Good size for the price, good bed with crisp white linen. A knock on the door...."Your welcome platter sir". "Wow, thanks" I said. Door closed, and I threw the platter straight in the bin. I am sorry, but a Platinum Elite welcome platter is not two little cookies and two rather off-color chocolates. Why no fruit like other IHG hotels? Went up to the pool. Full of kids even at 7pm. Great if I had brought my family, and great to see kids having a good time, but the pool was roped off half way with older kids dive bombing at the deep end and younger kids playing at the shallow end, so it was not possible for anyone to swim lengths, which I like doing for exercise. On kids-busy days, can you instead rope off one lane off at the pool for those who would like to swim lengths, which still leaves the majority of the pool available for the kids to play? Do Not Disturb sign: Not a good idea to have the DND switch in the same panel as the bathroom light switch, and the "DND" marking is too faint. On the first evening on return to my room I saw that my DND sign had been switched on. Only then did I realize where the DND switch was. Bathroom: some tiny bugs flying around. I swatted 2 or 3 per day of my stay. Totally harmless, but this was supposed to be a newly renovated premier room and bathroom, so I have no idea why the bugs wanted to live in the bathroom. Overall: I am a loyal supporter of the IHG brand, IHG hotels, and IHG membership, and as a Platinum Elite member I enjoy the many benefits like fast check in/out at a dedicated IHG member desk in the lobby, room upgrades, executive lounge usage which is nearly always offered whatever level of room I had booked, and a nice welcome fruit platter, etc. I was irritated and disappointed that none of this was made available to me at Holiday Inn Golden Mile. September 26, 2015
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