 Guest Reviews
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81%
Recommend This Property
Overall Experience 4
81%
Recommend This Property
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Open Gallery
A very safe hotel during these challenging times
ByEllie
avril 03, 2021
After long hours on the road, checking in this lovely Holiday Inn was like heaven: Nathan was very polite and efficient, completing all procedures fast and answering my every question; Pasquale recommended the best delivery options and made me smile under my mask; Danika, the housekeeper who cleaned my room, did an thoroughly detailed job!
All in all, excellent customer service from all staff throughout my stay and an impeccably clean room make for a very satisfied guest - I will definitely return once restrictions permit to try all the amenities I missed this time!
Great service in this difficult time
ByChris
avril 02, 2021
Very professional service will defiantly be back , was working locally and needed a short notice hotel and they facilitated very well
Staff members
ByKimkim
mars 25, 2021
They were so kind and welcoming. They also made sure everything was covid friendly
Great
ByHussein
mars 20, 2021
Great hotel great staff, everything was perfect, thank you.
Poor hotel
ByNope
mars 18, 2021
Overall this hotel is one of the worst places I’ve stayed at the room bed were horrible and the bath room sink was so small and poorly lite up I was hard to use the staff is the worst I’ve ever had seen before and I have traveled for many years and stayed at a range of hotels there was a flag pole over my room that would make a very loud banging noise so loud in my room that I would wake me up from sleep I called the front desk to ask what the noise was and never got a response when I ask to finally move rooms the moved me to 2 different rooms with the same set up of beds which was to put 2 small beds together to make a large bed i told the hotel about this and they had no idea what to, also I asked the front desk for some bath room items and they brought me something totally different from what I ask and it took 2 more time get some of the items I asked for, it is like the staff doesn’t care or does not listen to there guest needs do over a very long talk with the manager he gave me some points to help with the matter but I would never stay at this hotel again
Great service and good room guest
ByPagnottina
mars 16, 2021
King room has a good size, comfortable and clean. If you need a good night sleep , this is the hotel for you! Great service! Professionalism and kindness are the strength of all teams: Security team with Moussa and Balla are welcoming you with big smile (under their face masks); At the Front desk Francesca and Pasquale are there to assist you anytime; the good coffee and kindness of Ali will brighten your day.
Highly recommend it.
Clean and comfortable rooms
ByPercy
mars 15, 2021
The hotel is just fantastic. It is just on the edge of the Congestion Charge Zone which meant that we didn’t have to pay any charges and we were able to get to the site where we were working on foot.
As good as it can be under Covid rules
ByDdbx
mars 13, 2021
Given the circumstances the hotel does as well as it can.
1 x Night Stay (more than long enough!)
ByPaul1965
mars 05, 2021
Entering the car park was a total nightmare as was actually parking once in. Hardly any space. £45.00 per night to park the car!!! No room upgrade offered dispite being Spire Elite member and the hotel clearly not being full. Food was below average, delivered in a box with extra sauce that wasn’t ordered but was charged because ‘that’s what they do’! Cancelled my next stay and booked an alternative hotel as couldn’t be doing with the hassle again.
Room was tiny and bathroom was terrible, no space at all. I’m glad I didn’t take the cat with me.
I did receive an apologetic email from the hotel following my stay which was appreciated.
Staff
ByNess
mars 01, 2021
Excellent especially the night door staff very clean hotel lovely staff
Great location and fabulous staff
ByDave
février 26, 2021
I was welcomed and treated very well, the location of the hotel was great, having parking was a huge bonus for me, I arrived very late but was checked in quickly with no fuss
Wonderful stay!
ByBarbara
février 25, 2021
I had a wonderful stay. All the staffs are professional, polite, and very friendly. Starbucks is in the lobby; it is very convenient.
The hotel is only few steps to High Street Kensington, underground, shops, and restaurants.
Breakfast is delicious and room service is good and got great selection of foods.
The room are clean and quiet.
I recommend it without hesitation.