Holiday Inn London - Kensington High St.

Comfortable hotel

ByAndyG

21 May 2019

This is a good hotel but there are areas that need to be reviewed.
The welcome from the reception staff was good and very efficient. The restaurant staff are attentive, food is served promptly and the waiter remembered my preferences from a previous visit.
Less can be said about dealing with a request for an iron, which only appeared after three requests and a time period of over one and a half hours.

A shame as it gives a negative opinion of one part of the service at the hotel