 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
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Overbusy problems
ByEngineer 27
27 September 2016
Received our Platinum upgrade ok BUT when we went to the restaurant for dinner were turned away as full for whole evening!! Had to eat from very limited and unappetising bar menu sitting at a table so low we thought we were in kindergarten again! Totally unsatisfactory.
When i complained about the restaurant i was told that it was due to a "Groupon" offer!! Seemingly they put Groupon before paying guests. I was told i should have booked the restaurant in advance. In the past when a busy evening was scheduled the hotels have called me to warn me and ask if they could reserve me a table to ensure that we have decent meal. Obviously too much to ask for at Southend. Their concept of CRM and general management leave much to be desired. Will definately NOT stay there again. Basildon Holiday Inn much more organised.
Great Stay
ByRobM1275
23 September 2016
Room was very well decorated and a great space to stay. No noise from airport experienced. The staff were very efficient and friendly. Good breakfast. Ample parking and great location for airport. Overall highly recommended.
Great Hotek
ByLuke79
22 September 2016
Great service, lovely stay and the staff gave me a great stay and service
Southend Trip
ByEmzie80
21 September 2016
I was concerned that this hotel would be too far from the Southend seafront bar that I had a table booked for but there was no worry - it was a short cab drive away. The hotel was beautiful, the staff were friendly and accommodating and the hotel looked new and modern. will certainly return and recommend it to others.
Thank you Holiday Inn
Service as usual
ByLiuda
18 September 2016
I have stayed at this Hotel, maybe 15 time since it opened. The Standard they set at the start as been maintained. The staff are always polite, helpful and efficient .
overhaul stay
Byaurtin 7
17 September 2016
very impressed with hotel, the quietness bearing its is next to an airport
review
ByTK maximus
13 September 2016
the front desk staff were very friendly and helpful, i only required a room on this visit so didn't need to use any further facilities
Complaint about overcharge
ByDisjecta membra
12 September 2016
I have said all I have to say about my complaint. I would like some satisfaction re the overcharge
Enjoyed it!
BySewad
12 September 2016
This is the best Holiday Inn I have stayed in for a while. The restaurant overlooking the Airport is keeps your interest when eating on your own. The staff were friendly and efficient. I didn’t use the gym so can’t comment on this, in my defence I used the stairs! I slept very well on the first night and not so good on the second; however this is more to do with me rather than the hotel itself. I would definitely stay there again.
Modern, clean, comfortable, staff try hard
Bystusnewsandviews
12 September 2016
Have stayed several times for business. Facilities are good, hotel is clean and the staff are friendly and helpful.
Only complaint is with the room AC which is turned off when the room is not in use. On checking in I found the temperature of the room to be extremely hot (over 35C). It took an hour or so for the AC to kick in and cool it.
grest rooms
Bylondon jo
11 September 2016
excellent room poor management duty manager needs more training very rude
Another good night at Holiday Inn Southend.
ByHeatherAcc
06 September 2016
We would compliment the receptionist when we arrived as he changed our room to a quieter floor as some noisy people were on the floor we had been offered. This was his idea as we did not know.