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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
83%
のお客様がこのホテルをおすすめしています。

総合評価

4.1

XXに基づく 1891 お客様レビュー
83%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1891お客様レビュー

  • 5 スター
    978
  • 4 スター
    497
  • 3 スター
    198
  • 2 スター
    137
  • 1 スター
    81

Downtown Rakeigh

By

5月 16, 2022

Noel checking us in way the best front desk person ever! Bathroom was so small WS perturbed about the parking at 15.00 a day and it’s not even secured parking as far as closed gates coming in and out

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Great Staff but clearly under-resourced

By

5月 10, 2022

club

I stayed at the Holiday Inn Raleigh Downtown for a recent conference. I've generally had good experiences with Holiday Inn and IHG properties. And I don't write many reviews so hopefully this helps...

First of all, the staff was excellent, and particularly Shelby who helped me with initial check in and Noel who offered restaurant suggestions each evening. Also, overall I was happy with the value, location, and overall room quality. It was only a short walk to the convention center, and the room rate was significantly less than the hotels next to the convention center.

My feedback is that the site is clearly under-resourced and it was evident in the overall experience:
* Fitness center - towel dispenser not working, soap dispenser out. I reported and next 2 days still the same.
* Room - several light bulbs out. Shower didn't drain.
* Room key - every day I needed a new key. I kept it in my pocket with no other magnetic strips or anything (after the first day) and every time I needed a new one. Perhaps time for a new card system
* Breakfast - I understand that breakfast wasn't included but you ran out of water bottles 2 of the days, ugh. All I wanted was water! One of the days you had breakfast grain bars but ran out of that too, following day.
I'll still stay in IHG Properties but this property needs a bit of attention.

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Great location

By

4月 29, 2022

Convenient location and fairly reasonable price for the location. Hotel does need some updating, it always smells a little musty or damp. Restaurant and bar have never been open when I've visited, honestly I didn't even know they had one until they said its closed. Super close to great restaurants and bars though.

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Great Stay

By

4月 26, 2022

Clean and Friendly experience. Rooms were spacious and everything worked.

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Discouraged!

By

4月 17, 2022

I was in town for a hockey game. I booked this hotel because when I stay at a "full service" Holiday Inn, I expect it to be full service. Immediately upon check in, I was informed that the restaurant and bar were closed. The hotel is very dated with old furniture, peeling wall paper, and run down elevators. I will never stay at this hotel again. It is unfortunate because it is conveniently located close to UNC campus and restaurants.
Kemmons Wilson (Holiday Inn Founder) would be very discouraged if he walked into this hotel with his family!
If the hotel has an issue (closed restaurant / bar), they should mention that on their website!

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Great

By

4月 09, 2022

Really enjoyed my stay! Noel was very nice and helpful!! Will be back again. Great location!!!

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Noisy and not happy to purchase the breakfast package when the restaurant was closed

By

3月 27, 2022

Staff was incredible. Very friendly and attentive. Hotel is close to construction that starts early and a train station that runs late.

My big complaint was I purchased a breakfast package only to find there restaurant was still closed. I chose the hotel specifically because I assumed a bkfst package would mean a restaurant.

Unhappy.

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Misleading

By

3月 10, 2022

platinumelite

We saw the pictures of the bar/restaurant and were excited for the stay. When we arrived, we were told it was closed and has been closed. The free breakfast was the worst breakfast at any Holiday Inn we've ever stayed at. The only thing going for the hotel was it was in a decent location. We were told it was recently purchased and is going to be renovated. You can tell the new owners aren't putting any money into current operations. Very disappointed. It doesn't live up to IHG's normal standards unfortunately.

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Overpriced room for the quality.

By

12月 13, 2021

club

We were very dissatisfied with the quality of our room. The door was very difficult to open. The room was very outdated. There were not adequate plugs for chargers and necessary electronic devices. The bathroom door would not close completely. There was no soap in the room. The bar was closed for renovations. I think the room was over priced for the quality of the room and hallway.

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Low quality high price

By

12月 13, 2021

club

The rooms were below holiday inn standards, bathroom was dirty, and the tub was clogged

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Comfortable bed receptionists helpful

By

12月 09, 2021

Stay good but the breakfast not available, receptionist explained under renovation, this one of important please I hope nextime If I stay together my family breakfast are ready should be management do something for this

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Girls night out

By

12月 08, 2021

The location of this hotel was perfect for a girls night out. On site parking made the stay convenient as well. Overall the staff was friendly and helpful. The bed slept well and had plenty of pillows. I would stay again hopefully the restaurant and bar will be open next time

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