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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1421 reviews
86%
Recommend This Property

Ratings Breakdown

1421reviews

  • 5 Stars
    763
  • 4 Stars
    381
  • 3 Stars
    142
  • 2 Stars
    84
  • 1 Stars
    51

Poor communication and bad room experience

By

October 20, 2019

club

I booked 3 weeks in advance. I was told by holiday inn rep that I could only secure a large executive suite/studio with living room area by directly booking on the phone. Because I valued the size and specifications of my room I forwent the perks that I would have received by going through my work portal and booked over the phone with the Holiday inn front desk. I confirmed many times that I was going to have an executive suite with a living room area and she agreed. However, when I checked in after a long flight I was sent to a small room that was not what I had requested. I quickly went back down to get the room I requested for. The front desk manager apologized and put me in a larger room said this was his first week on the job and doesnt know how the suites look like and that it wasnt communicated on the reservation. Too tired from my trip to fight for the larger room I just accepted the new room

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