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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
90%
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整體經驗

4.4

根據 284 評論
90%
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Ratings Breakdown

284評論

  • 5 星級
    183
  • 4 星級
    59
  • 3 星級
    21
  • 2 星級
    12
  • 1 星級
    9

Average service but great location

By

10月 20, 2021

Room was clean but the balcony was a nightmare. Cobwebs and dirt everywhere. Restaurant staff very friendly and efficient but cannot say the same for the staff at the front desk. Was given incomplete information about a security deposit charged to my bill. Also, parking very expensive - $24/night.

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Nice location

By

10月 19, 2021

platinumelite

Just steps from downtown and overall nice facility.

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Nothing to upload

By

10月 18, 2021

club

Great location; loved the balcony on waterfront. Staff really nice

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Fun stay

By

10月 15, 2021

club

Excellent get away to relax. Staff was very helpful and upbeat.

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Not IHG standards for receptionist

By

10月 14, 2021

Spire Elite member...greeted by a new receptionist that was not well trained...no acknowledgement of member ship status...told my room wasn't ready and to have a seat and room would be ready within the hour...the receptionist was having difficulty checking other guests in and had to leave her post on a number of occasions to get answers for questions being ask by guests and after waiting half an hour I was told my room was still not ready...I ask if there was another room I could check into...was told my room would be ready shortly...after waiting 45 minutes still no room...after over an hour of sitting in the lobby with my wife I was finally ask by the receptionist if I would like to check into another room that was ready...As a country wide traveler and Spire Elite member for many, many years I fully understand the need to train new employees, what I don't understand is the lack of an intervention or provision of assistance by management to help. :(

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Holiday Inn Kingston

By

10月 14, 2021

Hi,
I stay in a lot of hotels and I booked 3 rooms for a family event plus our extended family also purchased 3 more rooms, some via Travel Agent.
Our experiences of this hotel are very mixed:
- at breakfast on Saturday 25th Sep our 91 year old Father-in-law, who finds movement challenging, was left to stand for almost an hour waiting to be allowed in for breakfast until another guest brought him a chair out of the dining area. Also the service this day had a number of problems (wrong orders and some ordered items never being delivered to the table).
On other days we found the breakfast service to be good and ordered items, such as tomato juice, all turned up
- at check-in we were not informed about several hotel operational procedures, such as how to get new towels or the room cleaned as we were staying for 5 days. But later on reception there was a young woman, who is normally in the gym area, she was excellent and very helpful.
- we found small pieces of broken glass on the balcony
- the fridge in our room stopped working and we got a flood from melted ice all over the carpet which needed additional towels to soak up the water, however these were removed when the room was cleaned - why?
I asked for the bill to be e-mailed to me like other Holiday Inns do but it has not arrived??
I got no recognition as a IHG Spire Elite Reward Club member.

I do not normally leave reviews but this is probably the worst Holiday Inn I have stayed in for many years, if my wife completed this review she would have been significantly more critical - she did leave a feedback card with a lot more comments when we checked out.

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Nice hotel but a bit pricy

By

10月 14, 2021

Long queue at check-in with the two staff manning both counters handling customers who were complaining and slowed down the check-in time. Despite this the room and pool was nice. A bit pricy for what you get. Make sure you book your pool time early or you won’t get a slot.

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Bonne emplacement, très propre (chambre et airs communs).

By

10月 13, 2021

Hôtel fraîchement rénové aux goûts du jour. Chambre pas très grande mais ayant toutes les commodités nécessaires pour un séjour agréable.

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Got the view in the end.

By

10月 10, 2021

club

On entering room realised no bath and no view, assumed as a Member would be given a view.
Checked in with front desk and a bath and great view.
Only hiccup in our experience with all staff friendly and helpful.

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Would stay again

By

10月 08, 2021

Holiday inn waterfront is in a great location close to many attractions and indeed, by the waterfront. The hotel is clean and the staff is welcoming.
I’m really glad I picked it and would absolutely stay again. Definitely would recommend.

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Great rooms, sub par restaurant experience

By

10月 07, 2021

First let me preface this by saying I have been staying at this hotel very regularly (usually every other month) for 3-4 years. In general, my stays have been superb across the board, and my feedback always reflected the excellence I experienced.

With the gradual re-opening of Kingston over the last 6 months, things have understandably been a bit lumpy. Having worked in the industry (now retired) for over 20 years, I understand a fair bit of the challenges associated with that.

However, it has been a full spring and summer, and the restaurant simply is not up to par. Let me explain:

On my last two visits, when going down to the restaurant, I would find myself standing in the restaurant area without any acknowledgement whatsoever. Sometimes that would go on for over 5 minutes. They would see me, but not say anything. No one would greet me and tell me there was going to be a wait, or anything.

Sometimes I wasn't even seated, but given the choice to be put on a wait list, or eat elsewhere. This always happened in the morning, when there was limited time to eat before checking out of the hotel, giving me little choice in what I could do.

And then, once seated, there was generally a fairly extended wait for the food itself.

So, I am going to allow the Holiday Inn Kingston Waterfront some time to staff themselves properly, and learn to treat their patrons with a little more respect.

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Great Location

By

10月 04, 2021

clean rooms, nice staff, GREAT location DT Kingston-walking distance to everything. A great waterfront location.

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