 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property
Overall Experience 4
84%
Recommend This Property
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ANOTHER GREAT STAY
ByVegas11
August 08, 2016
As a frequent guest at this hotel on the waterfront I can always expect a clean comfortable room, the best staff ever in terms of friendliness, being helpful, and always looking to improve your stay. Management is always doing something to improve the hotel. New balcony furniture makes it even more pleasant to sit outside of your room and overlook the water in comfy padded chairs. I have been told that hallway carpeting will soon be replaced as well as furniture in some rooms. This constant change for the better gives me the impression that they care about their guests. This older lady of the waterfront keeps getting better. The staff however are second to none. This Judge gives this hotel an A plus.
Quick comfortable getaway to Kingston
Bygman6262
August 04, 2016
Met with friends in Kingston from 2 other cities - Hotel respected our placement request during our online reservations to group our rooms and we were all on the same wing of the same floor - convenient. Thanks. Rooms were nice - comfortable, new furniture, comfortable bed. Bathroom fixtures a bit dated but perfectly serviceable. Hallway carpets are due to be cleaned. Breakfast was good - buffet and a la carte menus. Courteous staff.
great service
Bytoday444
August 03, 2016
Great hotel. The web site was confusing. Thought we got one and ended with something else
great, service
Byjunkdog
July 29, 2016
service was excellent, staff very helpful and friendly
Old hotel
By1234David1234
July 24, 2016
The plumbing fixtures are ancient. For someone with poor grip strength it's difficult to turn on water in the shower or to select between tub or shower.
Carpets are long past their life span. Many stains on hall carpet.
Shag rug in the lobby sitting area. Really?
The staff are excellent.
PERFECT PLACE TO RELAX
ByTISHYWISH
July 23, 2016
The room we had overlooked the harbor and park so always something going on. The restaurant was excellent and the outdoor patio was great to sit out on and have a drink or dinner. We will definitely return as Kingston certainly is a lovely place to visit with plenty to do. Hotel is situated in the most perfect spot. ENJOYED every minute of our stay.
Front desk helpful
ByFiona448
July 20, 2016
Joey at the front desk was helpful. I dropped my keys on the floor as I entered elevator and they fell through the gap. They were retrieved on Sunday after two days.
Housekeeping issues were not clearly addressed as the under bed was dirty.
Joey at front desk offered comped parking and breakfast for my troubles... but would rather the room been cleaned properly
Great location
ByNetter1
July 19, 2016
Great location on waterfront close to everything - Awesome staff!
Excellent Service
ByJulesTop
July 18, 2016
The hotel service was excellent!
The room was clean and always stocked with amenities.
I slept great.
Clean but overused bedding--good service
Byolder Sisters
July 17, 2016
Mattress was worn on one side.
Sheets were old and very worn.
Pillows not quite right for me--One pillow was not high enough and two were too high.
Service was on the whole very good--desk service was excellent. Prompt assistance in adjusting air conditioning. Prompt assistance in entering the pool area--I could not get my room key to allow me in.
Towels in pool area were old and worn.
One morning the breakfast service was excellent-second, eggs not ready and coffee server was abrupt.
Overall the experience was pleasant.
Work/Holiday
ByKeers123
July 15, 2016
Stayed for one night here on July 12. Staff were very friendly and efficient, check-in was a breeze. Room was slightly dated with a distinct musty smell, unfortunately bathroom and room were not cleaned properly! Bed was comfortable and sheets thank goodness were clean, slept good, Air conditioning worked fine. View was nice and it was nice to have a patio to have coffee in the morning , wine at night.
staff
Bywheels3
July 15, 2016
I could not believe how friendly and helpful the staff were. Everyone we encountered was friendly. The two stand out employees were the guys at the front desk in the evenings. I filled out a star employee card and left it at the front desk. They made everyone leave with a smile.
One frustration was the restaurant not pointing out the kids eat free. I was not sure if that was at a specific time. My 11 year old ordered off the kids menu but we were charged and he did not get ice cream. I didn't realize until after we left so did not say anything. Other than that we really enjoyed ourselves.