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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
87%
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整體經驗

4.2

根據 1558 評論
87%
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Ratings Breakdown

1558評論

  • 5 星級
    816
  • 4 星級
    461
  • 3 星級
    147
  • 2 星級
    74
  • 1 星級
    60

Excellent customer service

By

5月 14, 2022

platinumelite

For my first visit to the hotel I was pleased to say I found the staff very friendly. I was a little surprised as taking into account the postcode of the hotel I had expected to be in the centre of Warrington. However, this was not the case but on the other hand the hotel was located next to the M6.

Throughout the hotel was very clean, as a wheelchair user I was aware I would not be able to use the bath and there was no wheel in showever available. For one night that is a comprimise I have to accept.

I enjoyed the variety of food for breakfast and was very well looked after by the only waitress in the restaurant, Doreen. Doreen ensured my egg order was to my liking and after seeing me looking at the crumpets, she immediately offered to toast one for me.

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One Night Stay

By

4月 27, 2022

Good location, clean and welcoming. Nice bar area to relax

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Poor restaurant service and quality

By

4月 22, 2022

Arrived at property coincident with coach party. Advised at check-in to avoid restaurant until 19:45 as full with this party. Arrived at 20:00 - no tables available. Seated at 20:30 and ordered through the app. Appetiser arrived but waited - and waited - for main course. Eventually arrived but only luke-warm!
Delayed my breakfast until coach party ready to leave - but majority of breakfast items not immediately available!
Opted to miss breakfast on second day as had time constraint.
Room was "OK" but cover of bed badly stained as revealed by bottom sheet not being large enough!
Opted for no room cleaning - put out the door sign and expected 500 bonus points - but nothing credited.
Overall a disappointing stay and sadly I'll not stay in this property in future.

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Ok for one night.

By

3月 29, 2022

Hotel was as you would expect.

Room ok little niggles here and their, shower head wouldn’t go hi enough to have a good shower room 211.
Evening Reasturant a disaster, dinner around 6.30 ish, more than half the mains not available to order, nearly all the starters the same.
Several of the draft beers not available, and several spirits JD being the one I was looking for.
I felt sorry for the staff as all they could say to several guests were sorry again and again, staff did try.
Breakfast very good, staff amazing nothing too much trouble, breakfast for me saved the stay, I won’t book here again as close options for diner are limited if the hotel is struggling as they did on my stay.

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Comfortable room with good room service.

By

2月 06, 2022

Last minute stay due to severe weather but occasionally stay for business so I am used to the hotel, the food menu has become very restrictive but the hotel is always clean, tried the room service on this occasion as the hotel was full and I wasn't disappointed...

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Needs TLC

By

2月 01, 2022

club

Staff were all positive and enthusiastic
Was happy with service levels but hotel is in need of a refurbishment
I guess that money has been in short supply during the pandemic
Booked a premium room and had no idea what the Premium actually meant
Used to stay at this hotel 8 years ago and the rooms have not changed much
Food was Ok and the breakfast was fine
Also not much lounge space to relax in so actually stayed in room
Needs money spent on it

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Another great stay!

By

1月 03, 2022

club

this hotel is ideally placed midway for my travel and being on the junction is just perfect because there is no hassle getting to the hotel and, equally, leaving the following morning! The welcome is always warm and efficient nd I have zero complaints in any respect. The room was comfortable and had everything I needed - and a large tv as well. I was again on the 1st floor but it was quiet and peaceful so had a very good sleep on that very comfortable bed. I didn't use any catering facilities so cannot comment on that particular aspect. I will definitely be staying here in the future and can thoroughly recommend it!

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Fantastic staff

By

12月 20, 2021

We stayed here whilst attending the Harry Potter Forbidden Forest experience. You could not ask for a friendlier staff - the best I have encountered in any hotel. Particularly considerate to my two boys - always a winner! Great stay and thoroughly recommended.

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Excellent welcome and good value

By

12月 16, 2021

We had a great short stay. The staff made us feel welcome and felt it good value. We would definitely use Holiday Inn again for any future stays. The only only negative, which was a shame, was the mattress on the bed which was not comfortable due to it being unlevell.

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Always a reliable venue

By

12月 15, 2021

platinumelite

I have stayed here many times and it is always extremely comfortable and relaxing.

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Hotel

By

12月 13, 2021

club

Not to bad . Room needed a better clean . I reall enjoyed the breakfast and the staff in the hotel where friendly and helpful.

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Good place to stay

By

12月 13, 2021

Sorted out our room change with no hassle. Everything was clean, spacious, and we were treated well. Friendly and helpful staff

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