Rated 4.4 out of 5 by 294
Rated 2.0 out of 5.0 by Mwells22 dissapointed
The reservation specialist who helped me reserve my rooms was extremely nice, I needed specific room details due to the guests I was reserving the rooms for. He was so helpful to reserve exactly what I needed.
Once my family arrived to the Hotel it was a different story, I reserved 1 king room , and 2 double queen rooms due to the size of each family staying in the room. When they went to check in the only thing they had left was 1 king bed, 1 full bed and 1 double bed. So a family of 5 was left with 1 bed room.... Not what I paid for or reserved for that matter.
The hotel staff did the best they could to accommodate my family with cots and bedding, but I was completely embarrassed they had to experience this.
June 15, 2016
Rated 4.0 out of 5.0 by Don't believe the Hype Reservation chaos
Triple check your reservations with centeral reservations and at the hotel you are staying. It is very important to write the person's name down (with correct spelling) you spoke with, date, time, and conformation number. Confirm reservations using cell phone that way you have a visual record that you called. Bring all confirmation number(s) and telephone calls documentation/records/notes (even if it's on scratch paper) with you, when checking in every time. Although reservations was the only extremely excruciating horrible part of my stay, I still give hotel 4 stars.
June 11, 2016
Rated 4.0 out of 5.0 by kayDW Friendly staff and nice room.
My husband and I came to Garland to help celebrate one of our granddaughters' birthday. Her younger sister stayed with us a couple of nights and she enjoyed the internet connection!
I found the mattress uncomfortable but nothing about it bothered my husband nor my granddaughter! I have some back issues so the problem is mostly mine.
We enjoyed the breakfast and the time spent in the room. The location is very good for visiting our daughter and her family so we will be back.
June 10, 2016
Rated 5.0 out of 5.0 by MichaelaG Holiday Inn At Garland TX
Great location with wonderful staff. The building was very neat and clean, the food was wonderful. I was not a fan of the lime green color on the walls in my room but it would not keep me from staying there again.
June 7, 2016
Rated 4.0 out of 5.0 by Pkrnr Garland stay
Good, clean, but decorated really strange, really bright neon green and earth colored pictures.
Room was clean, the A/C worked fine, bed was extra firm and pillows were good.
June 7, 2016
Rated 5.0 out of 5.0 by Michelle.S Great Place to Stay
I would recommend anyone staying at this location. Staff very friendly and room very clean and comfortable.
June 3, 2016
Rated 4.0 out of 5.0 by Emielouwho Good value for the money.
Lumpy pillows, slippery shower, no free breakfast and terrible parking lot. Also, the staff pounded on the door twice at 8-30 a.m. just to deliver the receipt.
June 1, 2016
Rated 4.0 out of 5.0 by rascal2016 Comfortable bed and nice staff
We had a good experience. The only negative I really could say is that I don't like the colors of the walls - greens and yellows. This is purely a personal preference and has nothing to do with the hotel itself. I will stay here again.
May 31, 2016