Rated 4.1 out of 5 by 314
Rated 3.0 out of 5.0 by Mayeaux They put holds on card
As a normal policy hotels put holds on credit cards then after your stay they release the holds. I noticed that every day they put additional holds. When I questioned them during my stay they said it was for additional incidentals. My bill should have been 455. But I had over $900. Worth of holds on my account , When I questioned them about this they said upon discharge from the hotel they will drop off and the money will not be taken out. It's now 5 days later and they still have my money. I had to go call my bank put them on a 3 way call and when I did they charged me an additional 3. The lady said it was a remaining balance which is crazy...this is there policy which is ridiculous. I will never stay at another Holiday Inn again. There are way too many very good hotels that do not have this policy.
June 30, 2015
Rated 4.0 out of 5.0 by Disappointed-62015 Great room, not much more
The room was fine and certainly as expected at Holiday Inn. With contruction I am sure much of the rest will improve. I requested a wake up call which did not happen. I am glad I set a back-up! Going down for breakfast there were very poor directions to where it was being served during contruction. The food was good once I found it.
June 29, 2015
Rated 2.0 out of 5.0 by Agent DHS Too Expensive for Fair Quality Hotel
This is the first poor quality review I have written against a Holiday Inn property. I've stayed in numerous properties from Minnesota to California. First the hotel site claims their is a game room, sorry no game room. Apparently it was part of the no longer functional restaurant but the site doesn't say that. The site does state that the restaurant is under construction, sorry it doesn't state that this construction disrupts all of the services at the hotel. In order to get to the pool, sauna, and make-shift breakfast area you have to follow paper signs down back hallways that reminds me of walking in the bowels of a hospital on your way to a morgue! Its unsavory and creepy to say the least. Then there is the room, the thermostat didn't work and kept resetting itself to cool the room to 46 degrees F. I'm from Minnesota but I'm here on vacation and away from the cold winters so 46 degrees is not enjoyable. Plus the fan on the A/C unit is extremely loud! The condition of the room is also not up to standards I expected for the cost of the room. I've included pictures of walls pealing, exposed plumbing, gunk built up on the inside bathroom door from mopping the floor and splashing dirty water on the door for a long time and no one bothers to wipe down the door, chipped furniture, bathroom door handle wouldn't lock, poorly patched and water stained ceiling above door closure, and a broken clothes hook in the bathroom. Like I said, I've never written a poor review or not recommend a hotel before but I overpaid by 15,000 points and $40 for this subpar hotel. I'm in the process of asking IHG to return my 15,000 points.
June 25, 2015