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Rated 4.2 out of 5 by 233 reviewers.
Rated 5.0 out of 5.0 by Cleanliness of rooms and customer service was excellent! Friendliness and outstanding customer service from the hotel staff from the time we entered the Hotel until we departed! Rooms were clean and spacious for our family of four. Location is also ideal for all local attractions. Thanks Holiday Inn July 1, 2015
Rated 4.0 out of 5.0 by Nice Room-Updated and Comfortable. Room was nice and updated. Very Clean in the actual room. Grounds were nice and staff was very friendly. There was hair in the bathtub when we arrived that I had to clean out and the water did not get hot enough when taking a bath or shower and water pressure wasn't great. Also, the hot tub water was not hot at all, it was on like 70, so that was disappointing, we couldn't wait to go relax in the hot tub after a long day of shopping and sight seeing, but it was filled with about 10 kids until 9:15, so we only got about 30 mintues in it. I think kids should not be allowed in the hot tub after a certain time to give adults the chance to relax. There was also no Bible in the room, there should always be a Bible in a hotel room. July 1, 2015
Rated 3.0 out of 5.0 by Just Okay, not bad or good. The rooms were nice and clean. Service is horrible. The first night we ate dinner at the restaurant. It was empty so we figured it would be fast. It took fifty minutes before our food arrived. It was 6pm on a Sunday. Kids eat free, and thank god because the food was ridiculous. The kids burgers are tiny, and all the food was cold. Breakfast was good, room service is faster than eating at the restaurant. The next day we were gone most of the day. When we returned, our keys would not work ( for two rooms)! We were locked out of our room. Also I had asked that our rooms not be cleaned, but once we got our room unlocked sure enough they had been cleaned. The coffee pot was so disgusting, we didn't dare use it. June 27, 2015
Rated 5.0 out of 5.0 by Love San Antonio The most memorable part of this stay was the friendliness and courtesy of the staff. That is not to say that other factors were not acceptable, just that the staff professionalism was exceptional. We had a suite which was very roomy and comfortable. Briefly put, it was a very enjoyable stay and we hope to come again. June 25, 2015
Rated 5.0 out of 5.0 by Great stay at this location Very nice and convenient location in the NW part of town. Very Clean and great staff. Thanks! June 20, 2015
Rated 4.0 out of 5.0 by Weekend getaway The hotel was very conviently located for our 1 day trip to fiesta Texas. Was great to get a break so close to the park. Room, hotel and pool was clean. I paid the additional cost of the breakfast buffet and it was worth it! Staff was friendly too. June 18, 2015
Rated 5.0 out of 5.0 by Lovely Place!!! Easy to find and very nice rooms! The pool was very nice and the breakfast we good. June 18, 2015
Rated 4.0 out of 5.0 by San Antonio Holiday Inn Northwest Overall good hotel but needs a lot of work in the restaurant. Food was lousy. June 12, 2015
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