 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
|
Staci was so friendly
ByUCMGal
August 08, 2016
I was here at this location for a meeting. Staci was on staff and helped with the meeting. She was very friendly, always smiling and had a positive attitude. She made the stay enjoyable and personable. Keep up the great work Staci!
Great service and very comfortable
ByCoyote86
August 08, 2016
Everything was awesome at this hotel sans the breakfast. At a cost of $11.00 per person it's just not worth it. Overpriced for a meal that should be given to you for free.
Comfortable bed and great service
ByJoer1972
August 05, 2016
All around great stay. Staff were very friendly and accommodating of my guest needs.
Terrible service at Holiday Inn San Antonio Northwest
ByEverSan
August 04, 2016
Terrible service, very bad attitude of Front desk person (Lucy)
Great value! Will return
ByMeli818
July 29, 2016
This hotel was INCREDIBLE. The staff were helpful and patient. Very welcoming! Will definitely be returning. Only Issue was visiting family next door to us had poor etiquette and allowed children to be loud and running around at 2am the walls are far too thin in the hotel. Other than that, WONDERFUL!
Great for big families
ByMeliV27
July 26, 2016
I have four girls and one baby boy (ages 11, 9, 7, 2, and 3 months) and always have my 9 year old niece with us, so finding a hotel to accommodate us is almost impossible. However, Holiday Inn and Suites offer the double bed suite with the sofa bed which is perfect. My daughters love the hotels, with their free breakfast and pools. Holiday Inn and Suites are and will always be my family's favorite place to stay at!
great
ByCoastal road dog
July 24, 2016
This is the only place I will stay in San Antonio I travel for a living this property is always great for the road warrior
Hotel Nuevo
Byjorge0709
July 22, 2016
Muy comodo, excelente servicio y transporte de cortesía
Misunderstanding of Offered Rate Package
Byktclark07
July 19, 2016
This makes the second time staying at the Holiday Inn & Suites San Antonio Northwest were the rate package I purposefully booked was debated regarding the fine print according to the terms. This hotel offers a rate package named "10000 RC POINTS". The fine print description of the rate is as follows "REWARD YOURSELF WITH 10000 REWARD CLUB BONUS POINTS FOR EACH NIGHT BOOKED THROUGH THIS PACKAGE. IT IS THE FASTEST WAY TO EARN ELITE STATUS AND MORE FREE NIGHTS TOWARD YOUR DREAM VACATION."
I contacted both the hotel and IHG customer service due to not being rewarded any points under the "10000 RC POINTS" rate package I booked and paid for. Both the hotel and IHG customer service informed me that this package awards 10,000 pts for the entire stay, not for each night. Either the fine print is erroneous/misleading or the hotel/IHG do not understand this particular rate package that is offered on the IHG website. I am a business traveler and clearly comprehend the rate package I select and pay for. This needs to be corrected promptly!
Misunderstanding of Rate Package Offering
Byktclark07
July 19, 2016
This makes the second time staying at this hotel where the rate I purposefully booked was debated whether to honor. The Holiday Inn & Suites San Antonio Northwest has a rate that offers "10000 RC POINTS". In the fine print on the hotel/IHG's website, the following description is provided verbatim "REWARD YOURSELF WITH 10000 REWARD CLUB BONUS POINTS FOR EACH NIGHT BOOKED THROUGH THIS PACKAGE. IT IS THE FASTEST WAY TO EARN ELITE STATUS AND MORE FREE NIGHTS TOWARD YOUR DREAM VACATION."
I contacted both the hotel and IHG customer service and was questioned as to the language in the fine print description of the rate I selected. I was offered 10,000 pts for the entire stay, not 10,000 pts per night as the description clearly states. IHG should either pull this rate or ensure the respective hotels that offer this rate understand the rate description and the incentive rewarded to those who book this particular rate.
Helpful staff and excellent breakfast buffet
ByMaverick1919
July 19, 2016
Great staff and very helpful. However, cleaning crew seemed to be a bit slow. Had to wait well after 4pm upon check in before a room was available and ready.
Great Hotel
ByAngela728
July 18, 2016
Very clean, comfortable beds. One of the nicest Holiday Inns I have stayed at....