 Comentários dos hóspedes
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Experiência geral 4,1
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A regrettable and unforgettable stay.
ByDominic101
maio 25, 2022
I arrived at the hotel approximately 1600 on a Friday and received a pleasant enough welcome and speedy check in. Problems became immediately apparent with the lift on my way up to my room. I was waiting for the lift for around 5 minutes (as my room was on the tenth floor) and then was taken on a seemingly random journey up and down through various floors, lasting approximately five minutes more. The room was pleasant enough but I was surprised there were no ironing facilities.
Upon my return later that evening, around midnight, I checked in with security and made my way up to my room. I slept for around two hours until I was woken by loud and unrelenting screaming and banging through the corridor, which proceeded into the room next door to me. This was absolutely unbearable. I attempted to phone down to reception several times, but to no avail. An hour lapsed, when this argument reached its crescendo. I had to get dressed, try and get downstairs with one lift out of order, and explained what was happening to security. The gentleman was less than professional and I have to say the same about the night manager. I summoned him to my room and explained what had happened but he couldn't seem any less interested. I explained that I would like a record of this to be made and I would discuss it with staff when I woke.
Trying to get downstairs the following morning was another nightmare. I missed breakfast. I tried to speak to staff when checking out, but the queue for check-ins was snaking round the corner of the hotel reception. I have tried to make contact via email but I have not yet received a reply.
I made allowances for this being a city centre hotel, however, that does not excuse the poor level of customer service I received at this hotel, and so I would not return.
Nice hotel. Nice staff. Nice size room
ByLovely212
maio 19, 2022
Everything was good except the breakfast. Staff were super nice. Room was large and the bed was comfy. I wanted to stay more but the rate was hiked significantly. What shocked me was how bad the breakfast was (bad sausage and slimy bacon)
Perfect location when out on the town
ByNw2906
maio 04, 2022
Check-in and out was smooth and the hotel was perfectly located.
Room Quality Low
ByBear0223
fevereiro 20, 2022
Good location for the Palace Theatre and Oxford Road Station. Room was very small. Light fitting switch broke.
Breakfast was limited. Staff were helpful.
Stayed in more cost effective hotels of better quality
Convenient but not good value
ByGrimmer
dezembro 19, 2021
Bullet pointed for ease of use:
1. Renovation work: Happening at peak times of arrival, also at breakfast. Very noisy as you would expect. all through bar area.
2. Check in: perfunctory at best. Not made to feel valued as a member of IHG and someone who regularly stays at IHG properties
3. Check out: Worse. The supervisor who did this was the one who was dismissive of me as she had been of the staff member during breakfast(below)
4. Room: Bed was excellent, Shower was also excellent. Bathroom was particularly small, toilet not clean!
5. Breakfast: Poor, lack of choice and the fact that what choice there was, had disappeared and I had to tell staff to replenish was not lost on me.
6. Staff: The supervisor mentioned above shouted at a member of staff (at breakfast) in front of guests. This happened twice. She could not remember his name and asked on a number of occasions, which in itself is not an issue but probably goes to the general service levels I experienced.
7. Location: Good for some bars and for the train at Oxford Road.
8. General: I would personally try to avoid this hotel when staying in Manchester again, but would stay if I could check in online, get my key go straight to bed, shower and get up and out for a breakfast meeting somewhere better. It was not cheap either.
Great room
ByElizabeth46
dezembro 18, 2021
Went for birthday treat, right in the centre of Manchester. Room was cleans, beds were comfy.
Only problems were the Allergies within breakfast but were helpful and friendly in every other way
Stay overall
ByVisitor
dezembro 18, 2021
Have a room with heating. A phone that worked to reception so we could report issue with heating. Lift was out of order so long time to use solo lift, used service lift, eventually others did too. Expensive for what we had. Car was broken into in affiliated car park.
Nice hotel right on Oxford Road
ByNattyj
dezembro 16, 2021
Great value stay. Carpark cheap and easy. all staff were friendly and helpful.
Express standard
Byukrjamie
dezembro 13, 2021
Convenient location but not the most sound-proofed rooms. No restaurant on site, breakfast with limited options.
Poor all round
Byndonaldson
dezembro 13, 2021
Tv not working
Awful breakfast, bacon was disgusting.
Dirty bedding, wee stains (please see attached photo)
Staff laughed when we asked for tv to be fixed
Only positive was the discounted rate car park.
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Unacceptable Service
ByWayne C
dezembro 10, 2021
Was given conflicting information by different staff on storage of luggages in between stays. Was left in the lurch and manager on duty was not helpful at all. No service standard at all. Will not recommend this hotel
Holiday Inn Express Manchester
By
dezembro 08, 2021
Great location, room bit run down with grubby bathroom and no heating or air conditioning