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89%
Dieses Hotel empfehlen

Gesamterlebnis

4,2

auf Basis von 1428 Bewertungen
89%
Dieses Hotel empfehlen

Ratings Breakdown

1428Bewertungen

  • 5 Sterne
    611
  • 4 Sterne
    554
  • 3 Sterne
    171
  • 2 Sterne
    53
  • 1 Sterne
    39

Worst hotel stay ever!! HIGHLY NOT RECOMMENDED!!

By

10. Mai 2022

club

Such a disappointment for a 3-star hotel. Even budget hotels and 2 star hotels perform better than this hotel.

Booked a room for 3 person for 4D3N via their website. Checked-in on the afternoon on the 2nd day of Hari Raya (3rd May) and was told that there was a towel and linen issue. Upon arriving at room, noticed that there was no pillows, blankets and amenities prepared for the 3rd person. Went down to lobby and notified the receptionist who checked me in. She acknowledged, noted down and informed me that she will arrange to send it to my room soon. Waited for over an hour and nothing came.

Went to lobby again to inform the same receptionist before heading out for dinner. Again she acknowledged and wrote down and promised to send it to the room soon.

Came back to room after 3 hours, still no pillows, blankets, basic amenities for the 3rd person. Went down to lobby again to enquire from the same receptionist. No apology from her, just acknowledgement and again another empty promise that they will deliver soon.

Wait for another 2 hours and still nothing came. Went to lobby another time to enquire from the same receptionist. She promised that it will be sent by the time I return from supper.
Returned after 1 hour (12am). Again disappointed as nothing was sent.

The previous receptionist was not there at the lobby. Requested to see the manager or person-in-charge but was told there was nobody on duty. Expressed my utmost disappointment and dissatisfaction to the receptionist on duty. He then promised to deliver within 30 minutes. Finally after 15 minutes, they sent one pillow and one blanket over to the room. Finally I can now sleep at 1am!!

Next day during noon before heading out for errands, I informed the receptionist to make sure that the housekeeping provide amenities for 3 people in my room. He acknowledged and wrote down. Upon returning to the room in the evening, only amenities for 2 people were provided. Disappointment after disappointment. Raised the issue to their IHG customer care, was told that they have noted on the matter and if I need any assistance I can request from the staffs directly. The point is there were no actions even after I requested. And where is the manager or somebody who can make decisions during this period. Only those staffs are working tirelessly entertaining guests.

Third day of my stay, I have given up hope on this hotel, but still I went to inform the receptionist (this time was the same one who checked me in) about the lack of 3rd person amenities and services. I paid for a room for 3 guests but I only received services for 2 people. Again like the first day, she acknowledged on the matter but then there no action or improvements.

Checked out on the 4th day with much regret and disappointment. Told myself never again am I staying at this hotel!!

HIGHLY UNRECOMMENDED!!

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Very understaff

By

07. Mai 2022

platinumelite

Practically no customer service at all! No one will answer any call at all at whatever extensions! Need to go to reception counter personally just to request anything! Need to queue over an hour or more at counter! If understaff, please do not accept any new reservation!

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Courteous reception and helpful security

By

14. Dezember 2021

club

Your services are very good, from the reception to the security Manning the lift. Room is clean and comfortable. On arrival, we were a little confused with the parking as we had to go in the opposite direction of the arrow.

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Great service

By

14. Dezember 2021

club

Nice place for stays. Good service. More important, cheap and affordable hotel. Fantastic. Easy to access to many interesting place.

Surely will stay here again in future.

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Comfortable bed, clean and nice designed room

By

14. Dezember 2021

club

Rooms are a little small but clean and well designed. Bed is comfortable and equipped with enough facilities like a fridge and an electric kettle. Just wish if they were cutleries. I love the toilet, reminds me of the hotel toilets in Japan and Korea. The blue carpet in the room is also welcoming. Breakfast provided is okay but I really think they need to put in more staff to cater for large morning crowds. Plates were not available and I saw a guest even went to the kitchen to ask for plates!

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IHG - Relax

By

12. Dezember 2021

club

It is a pleasure to share my experience staying in IHG KL. Looking forward to stay there again in future.

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Good environment with good location

By

11. Dezember 2021

club

Good location with helpful staff. Just need to improve on the breakfast selection. But the taste of the food is OK.

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Worth it and recommended

By

10. Dezember 2021

club

Overall worth the money! Suggestion : Perhaps can provide a thin mattress or something to put on top of the sofa bed for the third person to sleep comfortably. Thanks

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Good location with excellent staff

By

08. Dezember 2021

club

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Nice location

By

07. Dezember 2021

club

4 stars and best in terms of the location, will visit again

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Poor experience for staying here

By

07. Dezember 2021

club

Taking long time for check in. Lift limited only 3. Validate parking ticket wasting my time for 30 mins for going up and down and waiting the lift.

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A better service is required urgently

By

06. Dezember 2021

club

Worst experience in terms of lift service, access card.

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