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Holiday Inn Express & Suites Alcoa (Knoxville Airport)

130 Associates Boulevard , Alcoa, Tennessee 37701

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
94%
Recommander cet établissement

Impression générale

4,5

en fonction de 1192 avis
94%
Recommander cet établissement

Ratings Breakdown

1192avis

  • 5 Étoiles
    857
  • 4 Étoiles
    221
  • 3 Étoiles
    49
  • 2 Étoiles
    37
  • 1 Étoiles
    28

great stay

By

mai 20, 2022

Great stay close to airport. Very clean , great amenities , friendly staff. Stayed for business and was very very pleased with the hotel.

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Broken elevator

By

mai 16, 2022

Broken elevator!! No excuse!! How can a 3 story hotel function without a working elevator. The staff was clueless on how to fix it.

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plumbing problem

By

mai 06, 2022

platinumelite

sarah went above and beyond to handle are sitution.
hope from guest relations also went above and beyond

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What airport shuttle?

By

avril 04, 2022

platinumelite

I arrived at the airport shortly after 10:00 pm. I called the hotel to request the shuttle, which I had been told previously ran until 11:00 pm. On the fourth try calling the hotel and letting it ring more than 20 times each, someone finally answered. I think the front desk/switchboard should be attended at all times.

When the person finally picked up, I was told me the shuttle wasn't available and to take a cab. The hotel would pay the cab. When the cab arrived at the hotel, I had to pay the cabdriver and then the hotel reimbursed me.

The breakfast was fine the next morning. The room was clean enough.

This is the only HI Express I have stayed in which doesn't have pots of coffee available in the lobby at all times.

One other negative comment: The microwave is awfully high and makes it difficult to use.

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At Knoxville airport

By

mars 30, 2022

Very conveniently located, specially when arriving late to Knoxville. The hotel is 7 minutes away from the airport which made it easy to avoid late traffic.
Unfortunately, the quality of the service provided by the Hotel was very poor.
Not only they did not have a shuttle to take us back to the airport, but when trying to get help from someone at the front desk, we had to wait 30 minutes until someone finally appeared.
Poor service, but since it is part of IHG, we selected it

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Easy check-in. Clean, comfortable room

By

décembre 18, 2021

Would recommend this location. Left before breakfast, so not sure what they offered.

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This is a good one!

By

décembre 18, 2021

HIX is my go to hotel. They are not all the same, but this is one of the better ones. Very clean, friendly staff, and a really great breakfast! HIX breakfasts usually have the same offerings at all locations but the preparation of the food is not always equal. The person who cooked breakfast here is lit! He or she did it right!

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Great Stay

By

décembre 08, 2021

club

Clean, friendly staff, great breakfast! Easy booking, easy check in process. Price was reasonable also. Though we didn't use it, heated pool was a great option. Lots of nearby restaraunts also.

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Great Hotel

By

décembre 08, 2021

platinumelite

We actually had a hotel in a nearby town that was awful. We booked this after seeing the first hotel. This hotel seemed luxurious in comparison.

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Good Place to Start the Day

By

décembre 05, 2021

club

Room had a great king bed and a desk for finishing up the day. The hot breakfast and hot coffee made a great start for my day before heading to our Maryville office. Everything I needed while working out of town.

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Out of town stay

By

décembre 05, 2021

club

I chose Holiday Inn Express because past experiences with this brand led me to know the bed would be comfortable, and the breakfast would be good.
I was not told at check in that housecleaning was by request only, so It didn't get done until after the 3rd night.
I was not impressed with having a room that joins via a door as it makes it sound like the neighbor is in room with you. First night: got in at 3am and by 7am had loud kids running and screaming next door. Second night: no neighbor. Whew. Third night after midnight loud slamming of door and voices after 11pm. Third night same loudness and in morning early.

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Nice

By

décembre 02, 2021

club

Visiting Knoxville. Decided to stay Holiday Inn Express. Great choice. Hotel clean, clean, clean. Staff very helpful and friendly. Room was very clean. Bed comfy. Close to airport and shopping. Recommend.

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