 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.4
94%
Recommend This Property
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Great Staff - Dated Facility
Bycrobert
July 31, 2016
This facility has dated rooms but a great staff. Wifi was very problematic but when it worked it was fast. Good location for Knoxville airport.
Really
ByGingin wlell thatismyname
July 23, 2016
Nice stay I am done. I am done. I am done. This is getting annoying. I thought this was a Short review.
Surprised upon arrival
BySkating Teacher
July 19, 2016
As this was a business trip, certain arrangements for tax purposes and other documentation had to be made between my employer and the hotel. The people who answered the phone were not knowledgeable enough to help and the manager would not come to the phone. She even had the audacity to tell the person on the phone to tell me that I did not have to have the requested information. Therefore, not only was she also not knowledgeable, she was rude and not helpful. I had to get one of my superiors to contact one of her superiors in order to make my reservation and get the needed paperwork. I was actually dreading my stay there.
Obviously then, I was quite surprised to find friendly helpful staff upon my arrival. I came and went early mornings and late evenings for a week, and the people at the front desk were consistently congenial and helpful. I read their name tags and it was not the people who had given me trouble on the phone with my reservation.
Thank you to those who turned this experience around for me.
Clean and great shower head
ByMJwaterfallchasers
July 18, 2016
The room was clean and organized well. I really enjoyed the shower after a long drive to TN. The internet service worked great for accessing all my professional needs.
comfortable bed
Byjajaj
July 06, 2016
everything is good. bed is comfortable, bathroom is clean
Nice Location
Byctarnold107
July 06, 2016
This is a very nice location and is great for visiting all local activates and attractions. Very close to the Smokey mountains and Gatlinburg. Three restaurants within walking distance makes it nice and easy for eating without having to drive.
The hotel is clean and well maintained however it could use an update in décor.
I would stay here again when in the area.
Good motel
ByGuitar Flatpicker
July 05, 2016
We stayed here for a week in June 2016 and plan to return again next year. The motel is quite good and reasonably priced. It's location is easy to find and was great for our purposes. The staff is great and friendly.
Great Service
Bynonna10
July 03, 2016
The staff went out of their way to be accomodating. My husband and I met other family members at this hotel for a family get together and to meet our new great niece who was born May 11th. We were welcomed to visit in the great room after breakfast each morning. Our four older great nieces and nephews thoroughly enjoyed the swimming pool and patio. We had a wonderful experience here!
banged up
Bybmtdonor
July 01, 2016
The bathroom was all banged up and the paint was peeling
Great Staff
BySam6000
June 30, 2016
This hotel has friendly and efficient staff and clean and comfortable rooms at a reasonable price. The breakfast is typical of the express hotels with a variety of eggs and meats to chose from with a welcoming staff.
Comfortable King size bed and room very clean.
ByJoyc7
June 27, 2016
Everyone was very friendly and helpful. Was a very relaxing stay and a very good selection for breakfast. We would recommend this Hotel to family and friends.
Even though it was close to the airport, never heard any planes overhead.
Poor Service
ByTravel Happy Guy
June 18, 2016
The clerk who checked us in was very cool in her desire to serve and to welcome us. The worst part was the young lady who checked us out was very rude and knew very little when I asked her to explain a charge to my account. I finally left and followed up with IGH Customer Service. I used points and dollars for our room when I reserved it. The next morning I was given a bill for an extra $25 plus taxes. I asked why I was being charged this and she could not tell me why I had an added expense. She just encouraged me to leave and said the charge probably would not be posted to my credit card. She was wrong because it is on my statement. IGH said it should get credited off but 36 hours later it is still showing on my on-line account. The facility is nice and is on my route to Florida and Georgia which I make frequently. However, I probably will find other lodging when I make this trip.