Rated 4.4 out of 5 by 135
Rated 5.0 out of 5.0 by Hamaridunia Good Location to Stay in Alcoa
This was my first visit to the area. I was pleased with the stay and people at the hotel.
March 26, 2015
Rated 4.0 out of 5.0 by r4fthrs Overnight stay for training
Nice room, but somewhat overpriced. Didn't use any of the amenities so can't comment. TV is a little cumbersome to use as there is no guide (or couldn't find it) for shows so requires flipping through the channels to find something to watch.
March 23, 2015
Rated 2.0 out of 5.0 by Fedup-1234 Used to be a good property
I have been staying at this hotel for a number of years and have seen several management changes and several hotel renovations. Usually the staff and facilities are top notch for this level of hotel but in the last year or so has not lived up to expectations.
In previous years when I had a reservation and checked in I was always greeted by name and welcomed back. Now I am lucky to get the person behind the counter to acknowledge my presence let alone the fact that I am a Platinum guest.
As for facilities; they too have been "let go" or declined in the last year or so. The Wi-Fi at this location has never been great but always served adequately but lately the quality and speed have been hit and miss with several disconnections and speed in some rooms bordering unusable.
Room repair has also suffered with things such as noisy AC/heat units and door seals being ignored. I have an image from my last stay of the faucet in the shower sticking out from the wall almost 3" inches exposing the copper pipe. It was tight and did not leak but looked as if it was a half finished job. Mattresses are in bad need of replacement and offer little in the way of support or comfort. (Major pet peeve).
Entertainment options have also gotten worse instead of improving. There are now two digital HBO channels but very few other digital channels are available. Even this has numerous interruptions and disconnections. Televisions have been upgraded to flat panel but they are of very low quality. Some pay per view movie or entertainment options would be a welcome addition.
March 16, 2015
Rated 4.0 out of 5.0 March Business Trip
Generally very good. Easy access to and from the airport with a few restaurants and bars nearby. The room was clean and the staff were friendly. I would recommend to others.
March 16, 2015
Rated 4.0 out of 5.0 by ajla Location
Hotel is conveniently located near airport and restaurants; yet in a business park where it gives a good sense of security
March 12, 2015
Rated 4.0 out of 5.0 by Jetskidude10 A nice place!
Worth the money! I wish it had a hot tub. iI had several good places to eat close by and walking distance. Staff was good. The room was clean.
February 24, 2015
Rated 5.0 out of 5.0 by James_Business_Travel Great Stay
I enjoyed my stay in Alcoa. I had a great night of sleep and there were plenty of food locations available to choose from. I am looking forward to my return visit
February 20, 2015
Rated 5.0 out of 5.0 by k1001 Breakfast
I would like to see the breakfast area open @ 6:00 AM instead of 6:30
February 13, 2015