 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
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The Manager woke us up twice
ByRouge
April 26, 2021
The manage of the HI came to our room twice after 11pm and asked us why we were in the room. I said, because this is the room you assigned to us and I showed her our room fabs that she gave us up check in. . She had forgotten to enter the information into the computer and she was trying to put someone else in our room. She was rude and wanted to know all our information. We were trying to sleep.
She should have done her job correctly and not disturbed us and wasted the time of the other people looking for a room
Good Stay
Byian23
April 21, 2021
Good room at a good price, staff was very friendly, and i enjoyed my stay
Great bed bad service
ByPamela
April 20, 2021
Called to book handicapped room . But it was not. Customer service associate could not help us redeem our 57,000 points. They were glueless. Won’t stay at Holiday Inn Express anymore.
Fantastic!
ByAlltenn2u
April 19, 2021
Great location, costumer service, and over all hotel was clean.
Awesome Stay that didn't break the bank
ByCandi69
April 13, 2021
We chose to stay in Knoxville, because of the savings in price compared to Gatlinburg and/or Pigeon Forge. The motel was located close enough to drive to attractions daily without having to fight the crowds in the other cities.
Above and beyond!
Bymahubbard
April 12, 2021
Always clean and comfortable rooms. The staff is always friendly and helpful.
Disappointed
ByColdbottomhalf
April 09, 2021
Bathroom had hairs on the sink, tub and toilet. Blankets are terrible, they are so thin and trap in sweat, so your cold and sweaty. I am 100% certain I left a pair of pants on the floor next to the bed, the cleaning crew must have thrown them away because when I called to come back and get them, they said they had no idea. I even tipped the cleaning staff, I'm sure they didn't throw away my cash.
Sister Visit
ByMimiOf2
April 09, 2021
The property was very clean and the front desk staff was pleasant and professional. I had forgotten my toothbrush and my husbands razor, and the young lady was quick to give us a complimentary one.
Our room was comfortable; mattress was more comfortable than our own. It was nice having a clean bathroom. Other properties we’ve stayed in the floors, under the counter and behind the sink, have been gross.
Nice and Quiet
BySupafly13
April 08, 2021
Not going to wow you, but simple, easy and quiet. Was born and raised here, passing through, easy stay.
Comfortable bed
ByLennie
April 07, 2021
Everything about my stay was fantastic. Very clean the staff was extremely courtious. I travel a lot for my job and will be staying here again next time I am in the area!
Overall decent stay for 1 night
ByJess
April 07, 2021
Noisy night. Someone stood outside their room in the hallway on their phone for hours. We could hear every word of thrif conversation. The beds were mediocre. We could hear the tv in the room next door.
Room was clean. Phone didn’t work.
Consistently Good Place to Stay
Bysandra62
April 05, 2021
I have stayed at this location many times. It is a clean, convenient place to stay. The staff is friendly and efficient.