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Holiday Inn Express & Suites Detroit North - Troy

400 Stephenson Highway , Troy, Michigan 48083

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
86%
Recommander cet établissement

Impression générale

4,3

en fonction de 1124 avis
86%
Recommander cet établissement

Ratings Breakdown

1124avis

  • 5 Étoiles
    700
  • 4 Étoiles
    223
  • 3 Étoiles
    78
  • 2 Étoiles
    69
  • 1 Étoiles
    54

Alojamiento por 3 semanas

By

novembre 15, 2020

Excelente servicio todos el tiempo
La hospitalidad y el servicio del personal es muy bueno
El tiempo de descanso es agradable y del espacio propio

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good service

By

novembre 15, 2020

club

everything was as I have come to expect. the morning server was great. the food not so much. miss the pancakes.

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Great Clean Hotel

By

novembre 15, 2020

platinumelite

Clean and close to where I was working. Will stay next time I come.

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Comfortable bed and great service

By

octobre 28, 2020

club

My stay was good all our needs were met and person that took my reservations went above and beyond to make sure we got exactly the kind of rooms we wanted explained everything we needed to know. But when it came time to check the person at the front desk at that time (the next day) was not so friendly I had informed the front desk person the day before we would check in early and she said it was fine and she noted when came time to check we were told we couldn't and had to come back an hour later, she didn't ask for my name or my confirmation number just flat out no I confirmed with her we had a late check out time at 12 she said no we had to leave at 11:00 am. My check person took care of everything. I would definitely come back as long as I could get the same front desk person and would recommend to friends and family, but I will be back for sure.

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Very nice place to stay

By

octobre 27, 2020

club

Staff was great, everything was clean. Most excellent place to stay. Big rooms and great coffee makers!

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Helpful staff, great location, clean rooms and bathrooms.

By

octobre 16, 2020

club

Cleanliness and service were excellent. We had a loud group making noise in the hallways in the middle of the night (like at 2 AM) that was not the fault of the staff, but I would have thought would have been noticed and acted upon (perhaps it was but I was not aware). Breakfast was not as great as usually exists at Holiday Inn Express, except the cinamon rolls were as great as ever! I can write off the rough edges as perhaps low on staffing in these tough Covid times, so we were still pleased with our stay and we think the staff and management are doing well in tough times. Overall a good stay.

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Little longer breakfast period on Saturday would be better

By

octobre 14, 2020

platinumelite

Breakfast served from 6:30 to 9:30 am but on Saturday 10:30 am would be better than 9:30am

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Terrible Experience

By

octobre 13, 2020

Holiday Inn Express Hotel & Suites Detroit North - Troy
This was the most terrible experience with any IHG Hotel I had.
We were on wedding party tour there, we booked 2 rooms and wanted to extend 2 more rooms. On arrival at 12.50 pm we found nobody at registration counter. After 8 minutes a lady Stephanie show up and said “our check in time is 3.00 pm, we cannot accept check-in now. Come back at 2.00 o’clock.
So we went to nearby hotel and booked 2 more rooms and came back at 2:00 pm. Again no one at registration, after 5 minutes she came in and said rooms are still not ready. I never had this issue ever.
Many hotels changed this brutal policy of check-in at 3.00 pm but, check out at 11:00 am. But most of them respect customer and deliver rooms on arrival even before. We wanted to extend our stay for one more day but mismanagement pushed us to move another hotel. I am so called elite member, but treated brutally, tried to spoil our tour with a big group. Never trust IHG hotels, staff and false promises.

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Funcional

By

octobre 12, 2020

Esta en muy buena ubicacion para la visita a provedores automotrices , facil acceso, limpio , personal muy amable

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Comfort.

By

octobre 09, 2020

My family and I decided to take a few days to breathe and relax here. We needed a quick getaway from reality. Our stay was excellent and relaxing. The beds are wonderful, the sheets, pillows, everything. We will definitely visit again. Soon!

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Mike

By

octobre 08, 2020

Great hotel recommend 10/10, clean room and the hotel had great amenity options. Spa bath was a great plus too!

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Very nice room

By

octobre 01, 2020

club

The room was very nice. I was pleasently surprised by the tub location.

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