 Guest Reviews
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80%
Recommend This Property
Overall Experience 4.1
80%
Recommend This Property
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Not sure what happened.
ByKmhende
12 November 2020
Let me start by saying, I am a loyal IHG member, have always had a great experience, mostly use Holiday Inn Express for the suites. Great space always clean and reasonable. Don’t know what happened with this one. Suite wasn’t complete, no second tv, barely any lights in the room, no long mirror for dressing, etc. incomplete suite. Bathroom was worn, caulk/ sealant coming up around toilet and sink, some lower areas looked like they hadn’t any attention. The bedroom section was done and comfortable which eased the rest, plus I was in and out. Elevator was torn apart, broken tile on the floor. Always had a great stay, not pleased about this one. Hopefully it was just under construction.
No TV
ByKenneth
04 November 2020
No Cable and problems with elevators. Terrible breakfast
Close during remodel.....please
Bysupervisor770
03 November 2020
I have stayed at alot of IHG properties and this was the worst. All the furniture was gone out of the room except the bed and the sofa for a double queen suite. There was an echo in the room all night. The bed squeaked BADLY. Not to mention there was no cable due to the recent storm, which was ok. I just cant believe that they were selling rooms in this state. Very very disappointed.
Please inform your patrons when you are remodeling. I would have found somewhere else to stay with in the IHG family.
junk hotels
Bynope
23 October 2020
-terrible location
-terrible breakfast no selection better food in jail
-laundry room closed
-been under construction for most of the year with no end in sight
-constant key card issues. needed to replace key card 5 times in a 9 day span
Hard to enter the hotel
ByUncle sam
22 October 2020
Hard to find out enter the hotel.
Confused to find out hotel.
Under Construction
Byunhappy1017
20 October 2020
Please know that this location is under construction.
The room I was in was not completely furnished and was dirty on top of that.
Also due to COVID none of the amenities listed are being offered at this time including the shuttle, breakfast, business center, pool or gym. (Consider their sister hotel instead which does)
The breakfast bags include a muffin, 4 oz juice, fruit cup and a mini granola bar.
Disappointing stay but issues rectified w/middle management expediently...
ByG-menloyalbutCamtasticluv
19 October 2020
Travelled to the Atlanta Fulton County area to visit maternal aunt and an uncle who himself, rehabilitating and recooperating following major surgery and chemo at their home in the Brittany Parks subdivision.
I was tired and fatigued from travel and had to wait almost 15 minutes to checkin after midnight for a desk attendant who was sweet, charming, and accommodating but was also clearly overwhelmed and short staffed by the non compliant guests on site and the construction “dust” that was clearly visible everywhere but not “honestly or accurately” represented in the website or by the mid shift staff?!! I am severely allergic to smoke, dust, fumes, and epoxy and it was evident everywhere in the hotel. The gross housekeeping issues were disarming and culminated in an early departure for the stay but the FOM MsCherry was apologetic, empathetic, and expedient in her efforts to remedy my dissatisfaction and concerns.
It was the hotel, NOT THE STAFF
ByMocha
28 September 2020
The staff was amazing, very kind. The hotel lacked cleanliness and that was disappointing.
Horrible Experience
ByYoYo
23 September 2020
They are remodeling I get it but I was disappointed and still charged 140 when clearly it was the hotel with the issue
unhappy customers
Byunhappy customer
22 September 2020
over priced and under value. Room comfort was poor the room smelled bad and no cleaning supplies plus the food was bad
Worlds well but not super close to airport
Bydready
21 September 2020
While not the closest to the airport as far as location there are excellent good choices nearby which makes it a great place to stay. Just allow yourself time - extra 30 min - to get back to the airport. Recommend.
Worst stay “EVER“ at this location.
ByAshley B
19 September 2020
What I liked: Not a lot actually. There was a, beyond, rube person at the front desk during my four day stay. The gentleman was there at the time of our checkout of yesterday, Friday, September 18th. I do not know what his name is but he was incredible rude, very short with us, very arrogant, and not helpful in the least bit. I honestly would not want him working with my cats, he was that unpleasant.
In addition, the free breakfast accommodations were less than desirable. We were very understanding of the limitations Covid has placed upon the World. Nonetheless, it should NOT have stopped the Hotel from offering orange juice, apple juice or some other juice of substance. The water, a rotten apple and was a muffin was all that was provided in the bag. The Hotel should have been ashamed to present its guests with that garbage. I’m still in disbelief and SHOCK over this lack of regard for the guests.
Finally, we were made to wait “hours” just to get clean towels during our third nights stay. The best thing you can do is to clean the Hotel. The lobby was our first reference to the cleanliness. The seats were filthy, the small brown trays were sticky and dirty. It was incredible and unbelievable actually. My room, overall was fine, however, the bathroom was disgusting. The sink was awful filthy. I returned to the front desk and requested to use the Clorox wipes to help with my clean up of the bathroom. It was sad, a massive decline in what I’m use to at that Hotel location.