 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Dusty Room
By1Miracle
27 September 2016
This was my first time at this property and my first time staying at a Holiday Inn in years. The room furniture was very dusty and the carpet needed to be replaced due to wear and dirt.
When checking in, there was only one young lady working the desk and she was juggling checking people in AND answering the telephone.
Breakfast was okay. Like most breakfasts of this type, full of carbs and fat.
Great hotel! Beware of parking!
ByLunar 1
27 September 2016
This is a beautiful hotel and is a great example of Holiday Inn Express quality. The rooms are very nice and there is still the feeling of newness although this inn has been open for some time. We were traveling on a cruise and stayed here on a Saturday evening before our flight. Lobby, pool, and halls were full of kids. It was just before school started so maybe it was a last get away. We left our car, as they allow, and took the shuttle to the airport and the driver and van were excellent.
On our return we found the rear passenger window knocked out and the passenger front window broken. Although we were parked under a light near the hotel building. THANKS to the hotel staff for taping plastic over the windows as there was 3 days of rain. No interior damage. BEWARE of open parking, even at nice hotels, in ATLANTA. Hotel assummed no responsibility but they did the right thing by caring for their clients and covering the window. Good service for a bad situation.
MS.GLORIA ( Kitchen/Dining Attendant ) IS A GEM !!!!!!
By865GIRL
22 September 2016
This was my first time staying at this location....the front desk staff was nice, my room was clean with a very comfortable bed, and we had a lake view. My complaint is that during the last day, the person assigned to cleaning our room continued to knock on our door asking when we were leaving, well BEFORE check out time....she def. needs some training in customer service and following procedures !!!! It was VERY RUDE ! The highlight of my stay was Ms.Gloria who is the kitchen/dining attendant. She is very attentive to the customers needs, kind, and she made sure that we were enjoying the breakfast served.....reminds me of my late grandmother...cooking with LOVE ! Some other staff could really learn stronger customer service skills from her...YOU ARE A GEM MS.GLORIA and you represent this hotel well. We were honored to meet you and we would revisit just to see you !
Very Poorly Run
ByDC0929
22 September 2016
We arrived at 4:00, which is check-in time, there was only 1 person checking people in. We did not reach the counter until 4:20. Once at the counter, we were told our room was not ready and they did not have the slightest idea as to when our room would be available. There was not an urgency to provide a solution. A room was not available until about 5:30. If we had not prepaid, we would have most definitely gone somewhere else. The staff seemed to be uninterested in being accommodating. I had just driven 5 hours, after the encounter with staff I was doubly exhausted. It was the worst hotel experience I have ever endured.
The hotel is beautiful, the location is great, based on the customer service, I would not recommend this property to anyone!
Very Poorly Run
ByDC0929
19 September 2016
We arrived at 4:00, which is check-in time, there was only 1 person checking people in. We did not reach the counter until 4:20. Once at the counter, we were told our room was not ready and they did not have the slightest idea as to when our room would be available. There was not an urgency to provide a solution. A room was not available until about 5:30. If we had not prepaid, we would have most definitely gone somewhere else. The staff seemed to be uninterested in being accommodating. I had just driven 5 hours, after the encounter with staff I was doubly exhausted. It was the worst hotel experience I have ever endured.
The hotel is beautiful, the location is great, based on the customer service, I would not recommend this property to anyone!
Nice Location
ByKimPossible93
06 September 2016
I like that there are lots of restaurants and shopping within walking distance of the hotel.
Comfortable bed and great service.
Byncproduct
05 September 2016
Comfortable bed and great service. Excellent breakfast and staff, clean hotel.
Relaxing stay after long flight
ByPeter E M
30 August 2016
After flying into Atlanta from Heathrow, we wanted a hotel close to the airport. This one suited our needs perfectly. The hotel staff were friendly
Pillows, comfort of room and guest services
ByMikenella
29 August 2016
The Holiday Inn Express in Camp Creek Parkway in Atlanta was one of the cleanest and comfortable hotels I have ever stayed out. I highly recommend them if you are staying in the Atlanta area.!!!!!
Thanks for Nothing
ByFLIP_65
29 August 2016
My family and I stayed at this property on March 12, 2016. We checked in later in the day after a long drive from London, Ontario, on our way to Florida.
I booked the room using my IHG Rewards points and when I booked it I requested 2 queen beds. Upon checking in Michelle informed me that the room had a king bed only. This was not good news after a long day in the car with two teenage boys. They ended up sleeping on the floor. The long and short of the story is that the room I had requested was not honoured, when I spoke with Michelle the following morning upon checkout, she attempted to put 10,000 pts back onto my Rewards.
The points have not showed up on my account. I will not only never stay there again but would urge others to avoid this property if they are accustomed to good customer service because that is something that is definitely lacking here.
Lobby was impressive, but not my room
ByCheroze
22 August 2016
My room did not meet my expectations because it was not as clean as I would have liked it to have been. Lots of stains on the furniture
family wedding
ByDDDRA
17 August 2016
good location. Went out late , felt safe. Had breakfast on the balcony, good view. rooms staff excellent all polite. stores/food in walking distance.