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Rated 4.6 out of 5 by 340 reviewers.
Rated 1.0 out of 5.0 by Worst night ever ! We were told this was the only room left. It happened to be the executive suite. We didn't realize that the bed was right over the sliding door to the hotel. We heard the doors opening all night long ! The microwave was covered in smudged fingerprints and the furniture had large scratches. Not what I imagined in a suite. We have stayed here previously but don't think we will again. July 29, 2015
Rated 5.0 out of 5.0 by Service exceeded my expectations Again, the service provided by Broderick and BJ was exceptional. I was impressed with that after a long hard stressful day. The hotel is nice. July 29, 2015
Rated 5.0 out of 5.0 by Priority Club rewards I was disappointed in that I did not receive the priority club rewards points on this stay. I inquired at the hotel and the clerk said that she would look it up (I did not have my card) and give me the points. This did not happen, so I called customer service and was told that I could not earn points because I received a "group rate" for the room (it was a family reunion). Why should this matter? We could have had the reunion at another hotel. There were two reunions at the hotel during this time, and the Holiday Inn Express was most likely fully occupied during these three days. I have been a priority cub member since 2006, and I don't think that a "room rate" should have any bearing on earning points for staying at the hotel. July 22, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great customer service. The room was very comfortable and the staff was very friendly and accommodating. Despite one hick-up, the overall experience was great. I would definitely stay here again. It was a great location and close to a lot of shops and restaurants, as well as freeway access. July 22, 2015
Rated 5.0 out of 5.0 by Well Done Out of town for business, first time at Holiday Inn Express, Great Hotel, friendly staff, modern hotel, convienently located, especially if your involved with the airport, nice amentities. Was my home away from home. Breakfast could be better, but fruit, yogurts, and cereals were great. Easy checking in and out. July 20, 2015
Rated 5.0 out of 5.0 by Nice place to stay I had a good time at this hotel. The staff was very friendly. Melanie at the front desk was great. She greeted everyone when they came into the lobby. The room was nice. Breakfast had a limited selection but the food was good. The location is great, shopping in walking distance if you want. July 20, 2015
Rated 5.0 out of 5.0 by best of the best best of the best. Everything is perfect. the customer service did the trick and the room superclean July 17, 2015
Rated 5.0 out of 5.0 by Outstanding Service When running any kind of business, the customer service level always start at the top. The Director Mrs. James, has built a location full of outstanding customer service employees. The front desk clerks, Alicia and Johnise were outstanding. The breakfast attendant was outstanding, the maintenance and shuttle driver was outstanding, the room service attendant was outstanding. This location handled 2 family reunions at the same time and should be recognized for the level of service they have displayed to make our stay and family reunion one of the best ever!!!!!!!!!!!!!!!! July 13, 2015
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