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Holiday Inn Express & Suites Charlotte - Ballantyne

15139 Ballancroft Parkway , Charlotte, North Carolina 28277

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.8

based on 111 reviews
98%
Recommend This Property

Ratings Breakdown

111reviews

  • 5 Stars
    98
  • 4 Stars
    11
  • 3 Stars
  • 2 Stars
    2
  • 1 Stars

Insufficient training

By

12 December 2019

This was a traumatic experience for my partner. The desk clerk, who was on a phone call the entire time, did not pay attention and therefore the room given was occupied and we ended up walking in on other occupants, who were not awake at first. This was worse than I can explain without getting this review kicked by reviewers, but this negative overpowers anything positive and I still carry the image of this. Immediately promised a specific remedy, which turned out to be empty promises. Since I now have lack of respect for management (will not communicate) and staff (desk clerk), I cannot ever return.

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Holiday inn express

By

10 December 2019

club

This is a great brand new property. The people at the desk are terrific. The rooms are large and very comfortable and very clean. The location is very nice. This is my new favorite for staying in Charlotte

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Overall wonderful

By

08 December 2019

club

Fairly new property. Very clean. Friendly helpful staff. Easy check in and out. Comfortable bed. Large rooms. Huge walk in shower. Will stay again when in the area.

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Great Experience

By

08 December 2019

club

I stayed at this hotel for business travel and was well pleased with the service, food, and room. I would definitely stay again.

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Great

By

06 December 2019

platinumelite

Awesome ,great, friendly,great service,couldn’t ask for anything better.

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Hotel met my expectations

By

04 December 2019

club

Hotel met my expectations But the check-in Was far from Pleasant

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Business in Ballantyne

By

03 December 2019

This facility is relatively new it’s very clean and in close proximity to great restaurants. The staff is very friendly I like that it’s nestled right next door to Sprouts a hot yoga studio and a nail salon.

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Irregulrarities

By

02 December 2019

Arrived at 2200... My room had not been cleaned. Switched rooms.
Electrical socket at the coffee maker was non-functional

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COMFORTABLE AND SAFE EXPERIENCE

By

02 December 2019

club

WE REALLY ENJOYED OUR STAY AT YOUR HOTEL. IT WAS COMFORTABLE AND SAFE AS I DIDN'T ENCOUNTER ANY MAJOR ISSUES. THE OVERALL FEELING THAT I HAD COMING AND GOING IS WONDERFUL.

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Visit to family in Indian Land, SC

By

02 December 2019

club

This is an excellent location for us and the facilities you provide suit my wife and I well.

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Vacation

By

02 December 2019

Great comfortable place. Good location. Friendly staff. Clean facilities.

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Great Hotel

By

30 November 2019

club

Pricing was a little too high. But overall a great hotel

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