Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Your session has expired. Please sign in to your profile
Important Announcements
Read more Read Less

Holiday Inn Express Colchester

Birchwood Road, Off Ipswich Road A12 (Southbound Shell Garage) , Colchester, CO7 6HS

Have a
question?
GIVE US A CALL
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1596 reviews
87%
Recommend This Property

Ratings Breakdown

1596reviews

  • 5 Stars
    840
  • 4 Stars
    482
  • 3 Stars
    142
  • 2 Stars
    65
  • 1 Stars
    67

1 night stay

By

07 November 2020

Great hotel, clean, friendly staff and very nice rooms I would recommend a stay at the hotel.
Thank you
Nick

Read More
Read Less

Clean, Comfortable, Best Night's Sleep

By

06 November 2020

This hotel is clean, comfortable and we had one of the best nights sleep in a while. They had full Covid procedures in place and we felt very safe and secure. The staff were very welcoming, friendly and could not do enough for us on our stay. We had to move rooms, when we first arrived, as the bathroom sink was leaking. We had visited this hotel before so asked to be moved to room 41. The staff were very obliging. It turned out that the room that we had requested, was in fact the wrong room, which was my fault. In hindsight, we would have preferred to have been moved one of two doors down. As room 41 looks out on to the smokers bench, so it was a wee bit nosey, especially at night having to hear the conversations/arguments from the same two smoking guests!!! My partner found it quiet amusing. He said here they go again. We didn't want to move rooms again, so we just closed the window at night. Only other down side was not being able to have the buffet breakfast due to covid19, but the staff did their best and guests were given the choice of a breakfast tray to take away to our room or you could eat in the restaurant, social distancing, of course. The breakfast tray consisted of cereal/porridge, pain au chocolate, yogurt, carton of orange juice and fruit. Or you could sit in the restaurant area eating the items on the breakfast tray or we were surprised to see that you had the option too of having a take away bacon or sausage bap, toast with jam or nutella, tea, coffee or fresh orange juice. The girl that was doing the breakfasts on our last morning worked so hard to make sure everyone got what they wanted. It was very busy and she was serving breakfasts and doing the reception on her own. She did very well. She was very welcoming and friendly. We just want to say that she is an asset to the hotel. in fact, all the staff were wonderful. We had a lovely break and would go back again. Thank you for looking after us. Well done!!! ***Note - if your driving to the hotel from the A12 and your sat nav says turn left from wick road onto Birchwood Road, you need to go left and the hotels car park entrance is to the left of the petrol garage.***

Read More
Read Less

Great room. Great food.

By

04 November 2020

Very nice food. Great value for money and lovely staff.

Read More
Read Less

Excellent customer service

By

04 November 2020

club

We enjoyed a warm welcome and were impressed with the standard of cleanliness and attention to detail throughout the hotel.
Dinner service was very slow but we were offered (before we'd requested it!) a full refund because we'd waited over an hour. This proactive customer service is beyond our expectations and we'd highly recommend this hotel.
Breakfast was disappointing but unfortunately seems to be the norm under COVID restrictions.

Read More
Read Less

Ideal hotel and location

By

04 November 2020

Excellent stay under difficult circumstances and restrictions but hotel/staff very accommodating, enjoyable stay.

Read More
Read Less

Amy

By

31 October 2020

It could be sign posted better as we took the wrong terns. The hotel is hidden behind the petrol station. However, we loved our stay! it was nice and clean! No issues (other than the sofa bed which was damaged). Hot shower was beautiful and good breakfast even though it was takeaway.
Overall, we were very happy with our stay!

Read More
Read Less

Nice room

By

29 October 2020

Great room.
Reasonable value
Poor breakfast setup due to COVID.
3 power cuts didn’t help the review

Read More
Read Less

Past all expectations

By

27 October 2020

club

Friendly staff, good quiet room, excellent facilities. We had Nachos for dinner (great) and Burger ( not so good). Good parking but we had difficulty finding location from SatNav. Just by Petrol Station.

Read More
Read Less

Nice stay, friendly staff, great value

By

27 October 2020

club

Arriving at 10pm, no lights on entrance to car park very very dark.
Staff very friendly

Read More
Read Less

Very welcoming

By

26 October 2020

Booked this hotel online from the car seat we were driving.
Excellent choice for our needs. Very comfortable and room
Had everything we needed.

Read More
Read Less

Good breakfast

By

25 October 2020

Would of got 5 star rating if the mobile reception was available

Read More
Read Less

Brilliant hotel

By

21 October 2020

A comfortable and relaxing hotel. They make you feel relaxed and that they have covered all the restrictions currently in place with ease. I know they may be finding these times hard but do not pass this on to guests.

Read More
Read Less