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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 412 reviews
80%
Recommend This Property

Ratings Breakdown

412reviews

  • 5 Stars
    201
  • 4 Stars
    88
  • 3 Stars
    64
  • 2 Stars
    38
  • 1 Stars
    21

Bugs, but easy access to Overseas Hwy

By

23 January 2017

club

We only needed a place to sleep before starting our trip to Key West on the Overseas Hwy, so it served its purpose. There were tiny bugs in the room and the breakfast needed a little improvement. This is the last hotel before getting on the Overseas Hwy, so that was great.

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Issues are with the guests/not the property

By

22 January 2017

Yes, there is a smell of bleach throughout the property but this is typical of hotels in the area. You are in a tropical environment and you never eradicate mold or mildew. Maybe vinegar would absorb the bleach smell. The room was clean, bed comfortable, and the hall quiet. Bathroom was clean although a bit small, but it did have a vent fan. We did return in the late afternoon and housekeeping was still on the floor cleaning rooms. We just requested clean towels since we were checking out the next morning. Yes, they did run out of coffee but what is the big deal to knock on the kitchen door and tell the hostess. I did, and they immediately brought out two fresh pots. This is a popular location and they were booked solid. I am a Spire Elite Member and have found that IHG management would appreciate it if guests bring any issues to the attention of the staff ASAP. It is a "average" HIE, nothing special but still nothing to be complaining about. I felt very safe when the front desk asked for photo ID before check-in.

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Convenient location.

By

22 January 2017

platinumelite

Everything needed for a stopover or couple night Stay.

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Convenient location

By

20 January 2017

Hotel was in a convenient location, was clean and quiet. The room we had reminded me of a hospital room. It was stark and rather industrial looking. The good news is the bed was comfortable and I go a good nights sleep.

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Improvements

By

20 January 2017

platinumelite

Make sure the phones are working when people check in You never no when you might need them. Put some time of control on the doors so they won"t slam when let go.

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Great area

By

20 January 2017

club

So nice we stayed on our way south and again on our way north.

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Keys hotel

By

19 January 2017

Room was musty and moldy smelling as was the entire hotel. I most likely will book a different hotel next year

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great staff

By

18 January 2017

club

great staff -- very accommodating .... the hallways were very loud and the per night prices were higher then expected for this size of property

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not the best HIE

By

18 January 2017

club

First, the bright side - no bugs, sheets were clean. I have been spoiled recently by staying at a number of newer, fresher, more modern Holiday Inn Express properties up north (New England). This hotel was not new, fresh, or modern. The rooms were a bit tired, the rugs and paint in the hallways were in need of a freshening, the lobby reminded me of the 90's, not the same modern feel of the newer properties. The breakfast was standard free breakfast fare, maybe a step down as it was hard to get a cup of caffeinated coffee as the pots were empty three of the five days I stayed there. (there were many people dining simultaneously in the hotels defense) The Pancake machine was empty three days as well, though it was filled during my breakfast once. But, like I said, no bugs...and reasonable for what I paid, which was roughly half the price of a competing hotel nearby.

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Power outage

By

17 January 2017

club

The power was out for hours at night and I encountered a spider in the bathroom.

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Comfortable bed and great service

By

12 January 2017

club

Would recommend staying here again,g rear staff. Every time I booked a hotel I always look for Holiday Inn area because they're nice staff and they are always clean and price not too bad

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Road Trip

By

11 January 2017

club

The only down side was no hot tub to relax in after a long day on the road.

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