 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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Great stay great value
ByMoms.
17 May 2022
It was a very nice stay. Great filling hot breakfast, with shopping g and restaurants within walking distance. Very accomidating.
Not what I expected
ByKRog
03 May 2022
I have stayed at Holiday Inn Express Hotels in the past and this stay was very disappointing. The front desk was very unprofessional and we could never get anyone to answer the phone. Things were broken in the room and left on the side, with no mention of it. After hours the front door of the hotel was accessible to anyone. You should have to use your key to get in the building after a certain time.
Work on cleanliness- breakfast
ByNot comfortable
01 May 2022
Work on cleanliness. Bathrooms, lights, toiletries.
Most important even vegetarians deserve breakfast or state it in the information that you do not provide breakfast for vegetarians.
Great desk service
Bytll1947
29 April 2022
Bed very comfortable, however room very dusty (visibly apparent on TV stand and other room fixtures). Bathroom shower showing visible mold, room carpet aging and worn. Breakfast was acceptable, however, both large coffee containers had been allowed to run empty with nothing but grounds coming out while attendant stood in front office doorway, until I told him the coffee (caffeinated) had both run empty.
Outdated, small rooms
Bymsabers
11 April 2022
We did not choose to stay at this property, we stayed as part of a team. We stay at Holiday Inn Express hotels frequently and this by far is the worst. The room we first got, the keys didn't work. We had to try 6 different keys, then they moved our room. The beds are very small, the bathroom was terrible. When showering we stood in water up to our ankles. There was a giant bug. However, the staff were wonderful and very accommodating to us! I just would compare this property to a Super or Motel.
Quality and Comfort
ByDiane
20 December 2021
I always appreciate the comfy bed, cleanliness, and good service at Holiday Inn.
Malvern/Frazer
BySoccer Mom
19 December 2021
Great service - a decent place to stay for a quick overnight. Breakfast was supposed to open at 7am but the staff had it up and running before which was helpful. Local shopping and restaurants were convenient.
Convenient and nice
ByGhost Traveler
15 December 2021
I was very pleased with this property. It was a bit old but well kept. I would stay here again. Most of the staff was extremely friendly and helpful.
Room was dirty when we arrived
BySooze335
05 December 2021
The staff was very nice but our room was dirty when we arrived. My friends also booked a room at this hotel and their keys never worked and had to get staff to open the door every single time.
Heating not working, decor dated.
ByMark G
27 November 2021
I was given a room where the heating did not work and the refrigerator made a very loud sound. Response from front desk did not have much urgency and was initially told to wait till the maintenance person came back in 2 hrs. Then they allocated me a new room but did not offer any assistance in moving. Finally, no extra points or other recognition for the hassle offered on check-out.
great location, avg hotel
ByMONMOUTH BB
25 November 2021
did the job for me being in town for the night, comfy bed, but not a good value. minor frustrations, but overall did the job.
No service and no staff
ByGrandma
17 November 2021
Room not handicapped as requested when reservations were made. Poor quality for exorbitant price no service. No breakfast, most food gone at 8 am and not replenished. Good coffee! No one at desk to check out. I was supposed to wait for manager to arrive in 20 minutes. outrageous price for quality of hotel. Manager was supposed to call me. Never heard from her.