 Guest Reviews
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83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
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Don’t trust front desk staff
ByMist2022
12 June 2022
Rooms lackluster with broken items. Asked front desk about getting 2 rooms and was quoted a price that was awesome. So awesome that my husband asked twice if he understood the cost and if it was for both rooms for both nights. Was assured that the price was that. But then was double charged and manager all but called my husband stupid for believing the front clerk. Horrible!
Just ok as a last option, but try to go somewhere else
ByGraduationAuntie
10 May 2022
I would not recommend this hotel. If you have to attend an area college graduation, make sure you book somewhere else far in advance!
Great Staff!
ByMaggie
05 May 2022
My third stay and I appreciated the welcome and service from James and Shian (spelling?)
But, a little more variety of breakfast food during my 9 day visit would have been appreciated!
Terrible Experience
By
15 April 2022
I would never stay at this hotel again nor recommend to anyone. They messed up my bill and the GM Mr. Khan was rude and insulting. The staff lied about adjustments to my bill that were never made. This tied up money on my account for week. The bed linens were soiled which I brought to Mr. Khan's attention and he dismissed the situation. He apparently doesn't like talking to women and made that very clear. thanks IHG
Time for an upgrade
ByRambo
25 March 2022
Stayed three nights at this property. Location of hotel is very convenient, Staff overall is very friendly and helpful, especially the night shift crew. Based on my experience with my room on the 3rd floor, guest rooms, however, along with cleaning policies are in need of an upgrade if this property is going to remain a Holiday Inn Express. The room I received, had a large stain on the carpeting, the side of the bed was covered with something sticky from a prior guest spill accident, potato chip and cookie remnants were behind the chairs. It appears as if the staff is encountering problems in procuring help with cleaning the rooms and the one individual seen while doing her best handling the cleaning tasks appears to be on overload.
Breakfast, meets standards, a pancake machine would be a great addition in the future.
Overall review: 2.5 / 5.0
Comfortable bed, plenty of coffee, staff always smiling
ByJackson
18 December 2021
Top Notch Hotel that was perfect for us!! Our family came from different states to gather for a small reunion. Everybody had a fantastic time!
Horrible experience
Byjoanne108
14 December 2021
a block of rooms was booked for my niece's wedding. The hotel rooms were dirty, no housekeeping/room services. French fries on floor next to elevator for 2 days. Needed to bring dirty towels to main desk to exchange for clean towels. Staff spent majority of time eating breakfast or smoking outside. Very unfriendly. Never again at this place!
Visiting Hillsborough
ByMaggie
02 December 2021
The location of this hotel is very convenient.
Staff very friendly and Cassie from the Front Desk went above and beyond .. even housekeeping my room to some degree as like many establishments lack of staff causes problems. So I cannot totally blame management for not cleaning my room during a 10 day stay and ignoring my requests.
Due to delivery issues there was no variety in the breakfast menu. However, Shine kept the area spotless and was very helpful and attentive.
So this is the best place to stay unless you can afford somewhere unique and special!
Handicapped bathroom
ByJanelle
01 December 2021
Great facility with good handicapped access in bathroom and shower chair. Enjoyed the first floor access to the exit and the breakfast which was enjoyable.
My credit card was wrongly charged by this hotel and it took an hour to resolve
ByChee
01 December 2021
The hotel and amenities were adequate for a quick overnight stay. The customer service, however, is lacking. Unfortunately, I have now wasted over an hour of my life trying to resolve an issue with an incorrect credit card charge.
I tried to call the front desk and received an endless number of phone menu options. I followed up with an email to info@hiexhillsborough.com and received no response (it has been 10 days). Perhaps somebody will read this review?
I followed-up with IHG Rewards (I booked my room with rewards night points). I am hopeful they can assist because this hotel staff is non-existent.
Hillsborough -Great Night Staff
ByRambo
19 November 2021
Having stayed at this hotel several times, I must comment that the Desk Associates working the NIGHT shift are always outstanding and are very attentive to your requests. The property is a bit dated, but clean and well maintained The women handing the breakfast is hard working, friendly and efficient.. My only negative comment is that the morning desk manager stands by the breakfast area door and watches the hotel guests as they choose their breakfast selections. His presence made my family personally feel a bit uncomfortable especially considering that he had a mask on his neck but was not wearing the mask over his face?
Comfortable
ByCHARLES
11 November 2021
GREAT PLACE, GOOD LOCATION, GREAT STAFF, CLEAN BUILDING, NO SMELLS