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Rated 4.0 out of 5 by 57 reviewers.
Rated 4.0 out of 5.0 by One of the best in the area... This hotel gets better and better each time I come into town. The place looks great, inside and out, all areas are consistently clean, the guest rooms are clean and comfortable, the sleep quality of the beds are fantastic, the bathrooms are roomy and shower pressure is good, and the customer service of the staff - particularly on my last visit - is wonderful. The only "issues" I had with my stay (and I use the word "issue" very lightly) is that the lighting in the bathroom was not bright enough and very yellow, and the breakfast was uninspiring. HOWEVER, for a free breakfast, it was good enough. I always try to stay at this hotel when I'm in town. The only challenge I have to that is that, sometimes, the room rate is more than I would like to pay; but, that's usually around holiday time. I recommend this hotel to everyone! 07 July 2014
Rated 4.0 out of 5.0 by Overall was pretty good Staff at the front desk was good with the exception of one young lady, that I failed to get her name (my bad), She was extraordinary because she always had a smile on her face, greet you at all times and demonstrated to genuinely and really enjoy her job, helping customers. If she's reading this review, she should know, who she is because I told her. She was great from day one. 05 July 2014
Rated 1.0 out of 5.0 by Horrible experience! Upon arrival we found a dead roach. We called down to front desk to let them know and to be moved. The staff (I think her name was Raissa) she was very nasty to roommate in her response. How do you get upset with us because we found the roach?!! Horrible customer service skills!! She was bubbly and smiling upon check in but that changed VERY QUICKLY when we notified her of out bug issue! Requested a suite for the problem/inconvenience and she was very nasty in that response! She said "well I can't just put you in a suite! I will put u in another room but u can't get a suite!" With an attitude. My roommate spoke with a manager the next day and he said well what do you want me to do, we were just over it by then (his response as well) and just said speak with her about how she talks to her guests with issues and customer service skills. There was another young lady who helped her that night, I think her name was Diane, a young girl about 20 or 21yrs old she has 2 kids (she spoke to us during this madness) she was very nice and understanding! I called ahead to put my platinum reward number on the room and I wasn't even recognized as such upon check in! 02 July 2014
Rated 4.0 out of 5.0 by Decent location Room was comfortable. Bed VERY comfortable. Good lighting. Breakfast was good. Security extreme. Not ALL TV channels listed on their card work. Internet service is spotty and I think it is limited on the amount of data you can send/receive as it always died after about an hour of good service. DON'T park in the single space out front as it is reserved for their shuttle bus, NOT marked as such but they will ask you to move. So much for the convenience of the customer. Oh yeah if you order out for delivery be prepared to go to the lobby to retrieve your food. They won't allow delivery to rooms but no where is this stated. 29 June 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff The staff are what makes this hotel a great choice 27 June 2014
Rated 5.0 out of 5.0 by great service We stay here when we go to National games....only thing we did not care for this time was the powdered scrambled eggs...horrible...otherwise breakfast is a good variety. 25 June 2014
Rated 5.0 out of 5.0 by Excellent customer service. Great Smoking Room Excellent customer service. Great Smoking Room-so rare (I know I'm a social outcast, but I still love to travel). Breakfast wonderful. Well priced convenient to metro ----shuttle provided. 08 June 2014
Rated 5.0 out of 5.0 by Good hotel value for the area Typical Holiday Inn Express experience. Good value, clean, nice staff, good breakfast. Better bed and room air conditioner than I often find but a smaller bathroom than average. I intend to stay again in Aug. 04 June 2014
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