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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 296 reviews
91%
Recommend This Property

Ratings Breakdown

296reviews

  • 5 Stars
    217
  • 4 Stars
    45
  • 3 Stars
    14
  • 2 Stars
    11
  • 1 Stars
    9

pillows

By

07 August 2016

need to replace the pillows. there are supposed to be 2 firm and 2 soft. they were all soft and mushy and I was unable to get comfortable with them.

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Cleanliness, freshness, firm beds, and relaxation!

By

03 August 2016

club

So many good things at this place! The minute I stepped into the hotel, the smell of freshness is always a dead giveaway about the rest of the stay! This place was fresh, clean, beds were firm, linens were crisp, and loved the outlets on the lamp bases. I was truly able to get some relaxation time while we stayed here. We booked for one night, but everything was excellent that we decided to stay an extra night. The staff was friendly, went out of their way to make us have a 5-star stay! After leaving the hotel, we were an hour away, and realized i left my diamond ring on the table in the room. I called the hotel, and I could hear the front desk person running to my room to search for my ring. She was out of breath when she said, "I have it!" I was so relieved! We turned back and picked up my ring! Thank you Holiday Inn for an awesome experience! I will stay here over and over as I visit my family. I will always stay at: Jacksonville's West side (Chaffee).

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Comfortable

By

31 July 2016

club

Cold air, great bed, nice breakfast.....................................

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welcoming Staff really clean

By

27 July 2016

club

Some hotels stand out when you travel a lot. Holiday Inn Express went all out for comfort and an enjoyable stay

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Better expected

By

22 July 2016

club

This hotel was clean; the hotel was also close to a stores and restaurants.

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4th of July Weekend

By

15 July 2016

club

Great property with easy on and off access from Interstate 10. Courteous, professional, attentive staff. Spacious room with mini-fridge, flat screen TV, and extraordinarily comfortable beds. I loved that they provided both firm and soft pillows..... labelled on the pillow cases.... to fit individual preferences.

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Friendly and courteous team, neat and clean

By

14 July 2016

club

Best possible experience I could have had. Traveling with a young child and another adult with their service animal and we were greeted like family at the desk. Not one single problem. The entire team was very professional and kind.

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great Hotel!!!

By

07 July 2016

club

At first the person at the front desk didn't acknowledge me, she seemed too busy on the computer but as soon as i made it obvious that i was there she turned my experience around. great Hotel!!

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Good Stay

By

02 July 2016

Stayed here for one night while traveling. Room was comfortable and large. Bathroom was large and well ventilated.
Breakfast was great, and dining area was spacious. I would definitely stay here again. It is a good example of what I have come to expect from Holiday Inn Express.

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A good place to stay

By

20 June 2016

club

Comfortable and convenient place to stay while traveling across Florida

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the house keeping manager

By

11 June 2016

club

the manager was very nice and professional and made sure that our complaints were taken care of

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Great stay while on the road!

By

08 June 2016

club

I have had great experiences with Holiday Inn Express hotels and chose the Chaffee-Jacksonville West for my overnight accommodations while traveling to Florida.

I was greeted with courtesy and all aspects of my stay were great.

I especially liked the breakfast!

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