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Holiday Inn Express & Suites Jacksonville - Blount Island

10148 New Berlin Rd , Jacksonville, Florida 32226

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 893 reviews
88%
Recommend This Property

Ratings Breakdown

893reviews

  • 5 Stars
    594
  • 4 Stars
    162
  • 3 Stars
    58
  • 2 Stars
    45
  • 1 Stars
    34

OK location, terrible staffing.

By

20 September 2019

club

Booked here before our Carnival Cruise. We purchased the cruise package thinking we would be able to park our car in the hotel lot. That is not the case. They won’t allow that and have outsourced parking to an off site facility. Not a big deal, but we weren’t made aware of that prior to purchase and it was extremely overpriced.

Front Desk staff was pitiful. I have never been treated more poorly by hotel staff in my life. Total lack of respect and hospitality. One specific young woman scoured at me from the moment I approached the front desk. After how I was treated, I was tempted to leave and find stay elsewhere. She single handedly made the hotel suck.

Rooms were ok. Nothing special and not worth the price. I pay more hoping for cleanliness and that was not the case here. It was not worth the money.

Breakfast was good. The breakfast staff members were very kind. It was the 15 minute highlight of the stay.

Find elsewhere to stay.

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