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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 504 reviews
85%
Recommend This Property

Ratings Breakdown

504reviews

  • 5 Stars
    294
  • 4 Stars
    112
  • 3 Stars
    33
  • 2 Stars
    27
  • 1 Stars
    38

Repeat visitors

By

21 April 2017

club

We like the location of this hotel but it's also one of the only ones in Laurel with an indoor pool. This is at least the 3rd time we've been here.

It is always clean, the staff are always friendly, and the choices for breakfast are pretty well-rounded - even with 2 gluten-free people in our family.

I wish that HIE had queen beds but the hotels are nice enough that we keep coming back even with the double beds.

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Great LOcation and Staff

By

21 April 2017

club

The location of the hotel was an important factor of why I chose this location. We came for my girlfriends birthday weekend celebration and the festivities was within 15 - 18 miles of the events we were attending in DC. I also love the area the hotel was located in. There were restaurants (Mission BBQ is amazing) and there was a strip mall right across the street that I every store including a grocery market there. It was close to major highways too. Only thing, was the construction site next door, but it didn't disturb our stay it was just unappealing to the eye. The hotel staff was great and I would definitely stay here again. I would even consider moving to the Laurel area.

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Excellent personnel and cleanliness

By

21 April 2017

club

We stay at Holiday Inn Laurel for 3 nights approximately 6 times per year. The front desk personnel are excellent. Antionette and Bruce are a real asset to hotel. Bernadette makes sure the rooms are always very clean, something very important to us.

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Leisure travel

By

20 April 2017

We almost always stay at a Holiday Inn Express. They are usually very clean and up to date. The price is always a bargain.

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Hotel Review

By

19 April 2017

platinumelite

Hotel was nice, front desk staff was friendly, but short. Never get offered upgrades here, didn't offer welcome gift or points for my stay.

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Great service

By

18 April 2017

WE stayed for work in the area and the staff were all very friendly. The rooms were nice and the breakfast was just perfect for us. We stayed for 23 nights and everyone at the desk and the staff treated us like we were there friends. we will be back in the area again and plan on staying there again.

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Great service and comfortable rooms

By

16 April 2017

club

Enjoyed my stay. The service was excellent. Wish the breakfast was a bit better but overall this hotel was excellent.

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Filthy and gross

By

14 April 2017

I'm an Spire level member. This was the worst hotel experience I have had in my entire life. The place is bug infested, the management is belligerent and it's downright filthy. I have never written a review until now. You are better off sleeping in your car.

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The worst customer service ever

By

14 April 2017

club

This was by far the worst customer service I have ever encountered in any of my frequent hotel stays. After talking to the GM I know now why customer service is the way it is in that hotel.

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Check in gentleman ok

By

13 April 2017

club

Was a terrible stay and I was firmly asked to leave Hotel after I thought I had reservations for three nights. Terrible time. Front office Agent, I think Norris? Was great though

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Clean room and convenient location

By

10 April 2017

club

A nice place to stay. Convenient location and nearby restaurants. Friendly staff. Good breakfast and easy check out.

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Great value

By

07 April 2017

club

As always, the Holiday Inn Express was exactly what I expected. Very pleased with this location and have already booked again.

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