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Holiday Inn Express London - ExCeL

1018 Dockside Road , London, E16 2FQ

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 1264 reviews
91%
Recommend This Property

Ratings Breakdown

1264reviews

  • 5 Stars
    721
  • 4 Stars
    389
  • 3 Stars
    82
  • 2 Stars
    45
  • 1 Stars
    27

Looking forward to going back!

By

19 June 2020

platinumelite

I stayed here for a month during the Corona outbreak of 2020 as part of a 3 month stint in London and to sum it up in a sentence, everyone did what they could to make this hotel feel as much like home as they could during the stay.

When I arrived, I was checked in by Murli, very attentive, polite and kind chap. I found out that I had been put on the 3rd floor (which I later learned was the NHS floor!) and I went to my room which was clean and comfortable. Perfect!

As the days went on, I got to know people who were working and I have to thank each and every one of you individually because you all added something special into the mix. Sadly I didn't get to meet everyone but a special thank you to Jane, Roxana, Janine, Victoria & Susan. The 5 of you plus the couple of gents that I met as well made this the home away from home that I needed.
Whether it was Susan making me fresh Croissants in the morning and then having a little gossip in the evening or Roxana/Jane/Victoria/Janine having a good old chinwag in the evening to pass a bit of time (before I got told off by the management for being downstairs, sorry Robert!).
You're all such special people, even more so because you volunteered not to be put on furlough and work because you felt you wanted to do your bit through Corona.

I have some very special memories that I will always remember, from watching 2 of you mop up a leak whilst sitting on a ladder with a Mop above your head to sitting to just sitting and chatting and sharing memories, thank you from the bottom of my heart for being wonderful people.

There were a couple of slight hiccups along the way, the AC in the room broke at one point but between Roxana and Murli an alternative room was sorted straight away. Some Green points hadn't been added but Roxana and Kartik sorted that out too.
Nothing was too much.

Kartik, I'll be back for that Chicken Tikka Masala at some point ;)

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great effort during difficult times

By

13 April 2020

A big thank you to all the staff for going out of their way and assisting NHS Nightingale staff during this difficult time.

It appreciated

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Excellent customer service

By

10 April 2020

Excellent customer service from Victoria. Why should we pay parking??

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Helping with the COVID-19 crisis

By

09 April 2020

club

Great support to NHS workers during the COVID-19 crisis. I'll be back when we've won the battle and things return to normal.

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Excellent service

By

03 April 2020

Thank you very much to the hotel staff for being wonderful and very caring during this crisis situation! They made our stay comfortable and helped bust our morale up! Their friendliness and kindness helped all health care professionals coming to work at Nightingale Hospital feel at home!
Many thanks guys, keep up with the excellent service!

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Good value, a little too busy and noisy

By

19 March 2020

This is a good value location. The staff is efficient and businesslike. This isn't a warm and homely location, but you don't expect that at a high-volume location near an airport.

It's slightly busier and louder than other HIEs but it's good value for money.

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Holiday inn excel

By

18 March 2020

Perfect hotel, friendly, comfortable, good location. The food had poor choices because I'm vegan there wasn't many choices and I struggled to get something to eat as not many options local to hotel, had to get dlr.

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Estancia

By

15 March 2020

club

Fue muy buena experiencia, el único detalle es que nos tocó habitación para discapacitados, está súper bien pero nos estamos adaptados.

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Comfortable Bed - great salad

By

14 March 2020

platinumelite

I had some work to do in the evening and the bar area was the perfect location. I also wanted a light dinner so a perfectly presented chicken caeser salad was ideal

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Hotel bun

By

11 March 2020

Hotel situat la 3 minute de stația de tren. Se ajunge în centru în aprox 20min,linie directa. Camera spațioasă, curata dar cu geam fix, fără deschidere. Mic dejun slăbuț, ar fi loc de mai bine.

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Great value and comfortable hotel

By

11 March 2020

For a very reasonable cost this was an excellent value hotel that we used for a night whilst we went to a concert at the O2. It was an excellent choice, attentive and polite staff with a comfortable room and breakfast all wrapped in a clean and well kept environment.

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Great location and very good value. Just a few issues.

By

11 March 2020

club

The stay was enjoyable after the rude check in and having to purchase another room due to getting mis sold over the phone.

The breakfast was lovely each morning.

Jane behind the bar was fantastic every night she was on.

Mo who was on breakfast on the Sunday was very attentive.

Victoria who was one of the managers on shift was also very attentive to our group.

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