 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property
Overall Experience 4.1
78%
Recommend This Property
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Horrible
ByJRRIV
21 June 2022
IGH should be ashamed. Elevators don’t work, Ice machines don’t work and front desk employee didn’t really seem to care.
Accommodating staff
Bypanterakat
18 June 2022
We used the room for a short stay to attend a concert. Many things in the room needed repair. However the staff were very friendly and accommodating.
Said they were remodeling
ByBulldawgsp1
15 June 2022
I was told they were remodeling but looked like they were fixing water damage. Our room should never had been rented and we should have left after checking the entire room, but didnt want to lose the full price of a room.
It's not what it used to be
ByBebella
14 June 2022
This used to be my go to hotel when I was in the area for work, so I was confident what my experience would be....I was wrong. The ceiling was falling in due to water damage. The curtains were broken so the parking lot lights lit up the room all night. Without rambling, this hotel is well under the standard you normally get from this brand. The staff is super nice but you can tell they're understaffed and overworked, so simply having to ask for towels in the morning made me feel like an inconvenience (not that they minded, I just didn't want to bother them with such a minor question that seemed unnecessary)
Facility is in the process of remodel
Bywnolan
10 June 2022
I hope the remodel on the ground floor extends to the rooms as well.
Excellent customer service
ByRbdash1983
30 May 2022
Very friendly from check in to check out! Just wish this location had a pool. They should also have more towels available in rooms.
Comfortable bed, good front-desk people, average hotel
ByHoosierdaddy2
28 May 2022
A facelift and some general repairs would make this an excellent hotel.
Not So Good!
ByMagmichael
23 May 2022
The bed was very comfortable and had a very quiet night.
However, when I stepped off the elevator to 5th floor, there was a 4" wide piece of red tape holding down the hall carpet all the way across the hall, where it met the tile at the elevator.
The closet doors were very discolored with several areas spot painted. There was a 3' by 3' area in the wall that was plastered up, (not sanded or painted) with plaster stuck to the carpet. A small hole in the bathroom wall beside toilet. the sink handle completely broken. It would turn on, but not the cold side or hot side
Disappointing breakfast, the eggs were way over cooked to where you had to cut the brown off of them. The sausage also way over cooked! I thought I would eat some cold cereal and the milk was expired by 7 days!
Way below Holiday Inn Express!
Business trip
ByHoward
19 May 2022
Location and price was good. Still under renovation. Bed needs to be upgraded to a softer mattress.
Renovations underway, may be better at a later date
ByEmilyGrace
15 May 2022
Staff and service were great but the hotel is undergoing renovation so it's difficult to gauge the experience accurately. The room was clean but obviously worn, with pleather worn off the couch cushions and slight damage to items in the room. All fine, but mattress was extremely hard, making it a bit hard to get a good night's sleep.
The Staff was great but it ended there
ByMaggiejean12
14 May 2022
The gentleman at the front desk around 8pm on Friday, May 6th was the best. I wish I had gotten his name. Unfortunately, it stopped there. The hotel was either being renovated or it was in desperate need of that. I don't mind a room that is dated, but the fact that it was also dirty sent me over the edge. Hair was in the tub, on the floor, etc. Wallpaper peeling, refrigerator wasn't cold, etc. We had a very long 12 hour + day and we were just too tired to care any longer. Not up to IHG standards, especially for a Gold Elite member. It was also more expensive than their nicer properties.
Renovations
ByMyra327
06 May 2022
We stayed here on May 1st 2022. They should not have taken our reservation as they are renovating. Our 5th floor hallway was cluttered with boxes & dust. One guest on our floor had their water turned off & had to be moved. The main floor was in the midst of renovation too. This does not reflect well on your brand. We always stay at HIE when we are on the road & have for many yrs. Very disappointing. We will reconsider our choices in the future.