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Holiday Inn Express & Suites New Castle

2732 West State Street , New Castle, Pennsylvania 16101

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 366 reviews
93%
Recommend This Property

Ratings Breakdown

366reviews

  • 5 Stars
    271
  • 4 Stars
    57
  • 3 Stars
    18
  • 2 Stars
    8
  • 1 Stars
    12

Excellent service and very clean hotel.

By

05 January 2020

This hotel was very clean and welcoming. The staff were very professional and kind.

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Good Clean Hotel

By

27 December 2019

Hotel was clean and convenient. It suited our needs very well. Breakfast was good, particularly the egg white omelets.

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Check you room before using.

By

08 December 2019

The front desk was not there. The first and second rooms the assigned had not been cleaned and the third room assigned had tile/carpet glue on the shower wall. When I tried to get someone at the front desk about the dirty room no one answered and I had to go to the lobby to find someone. It was ridiculous.

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Hotel Stay

By

29 November 2019

club

As usual, the Holiday Inn Express in New Castle, PA was reasonably priced, the hotel was well maintained, the staff was courteous and met my needs and finally my room was up to par in regards to maintenance, cleanliness and comfort.

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Pleasantly Surprised

By

29 November 2019

club

I was pleasantly surprised during my 3 day stay at this Hotel. I had not stayed at a holiday Inn insevral years and I was not really a fan. Check-in with Lisa was great with Lisa explaining what the hotel had to offer and to set me up with the IHG rewards (of which I was a member several years ago and had forgot) The room was real nice and clean and decorated nicely. Good comfortable King bed. The hot breakfast was great.
Lisa was also there in the morning and she greeted me as I was heading to breakfast. I want to thank Lisa and the staff working during my time there

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New and relaxing

By

24 November 2019

Great newer hotel in a small town. Amazing stay with the best beds.

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Very Nice Option

By

23 November 2019

club

Staff was very nice and helpful. Hotel was clean (most important factor I look for), comfortable and reasonably priced. I would recommend giving this hotel a try.

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Holiday Inn Suites Experience

By

16 November 2019

We only stayed for one day and night, but we were very impressed with the entire experience staying at this location. It was quiet, clean and comfortable. BTW, the bathroom was beautiful! .
I’d recommend it to anyone looking for a very comfortable hotel experience.

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Last minute change

By

14 November 2019

club

I wasn’t normally scheduled to have to leave to get a room but plans changed and I’m so glad I chose this place to stay. I arrived late at night and the staff was so friendly and happy that iit woke me up. Thank you and keep up the great work ethic.

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Outstanding performance!

By

11 November 2019

club

The overall experience was great and the bed was unbelievable haven't had a sleep that that in months

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Comfortable bed

By

08 November 2019

club

Enjoyed my stay comfortable bed but in the 2 weeks I stayed never got new sheets nor did they vacuum my room other than that it was a good stay nice hotel

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Hotel starting to show age

By

08 November 2019

club

I've been staying at this hotel once a year since it opened and this was the first year I noticed any issues. The shower was starting to show permanent stains, the shower door handle was broken off on the inside. Furniture in the room was stained. Although I wouldn't mind staying at this hotel on future visits, it doesn't have that pristine feel to it any longer.

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