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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 1554 reviews
91%
Recommend This Property

Ratings Breakdown

1554reviews

  • 5 Stars
    866
  • 4 Stars
    467
  • 3 Stars
    129
  • 2 Stars
    50
  • 1 Stars
    42

Average

By

13 October 2017

club

Too much money for the size of rooms , no place to hang clothes and not even a flat surface in bathroom for my toothbrush etc

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Dissapointing

By

12 October 2017

Your score
6.7
I booked the shuttle from the hotel to send us to the airport, the arranged time was 8:20am, we waited from 8:15, but no shuttle. I asked front desk and they contacted with someone and then told to me that the shuttle on the way and will arrive in couple of minutes. But 10 minutes past, no shuttle. I asked again, they tried to contact, but no result. We were hurry to airport as we on international flight and with baby and lots of luggage, time past, and till 8:45 still nothing! We are about late on our flight! I have to cancel the shuttle to get refund( I paid 3days in advance), then run on the street to try to catch the taxi! We almost miss our flight when get into the airport! So dissapointing

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comfortable and great stay

By

12 October 2017

club

I stayed for single day. Overall experience was good.

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Excellent

By

11 October 2017

platinumelite

Perfect location for visiting NY and staff very friendly

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Poor attention to detail

By

11 October 2017

club

I’m a very loyal IHG customer and this property seemed ideal. Great location but definitely not worth the uncleanliness and lack of repair off the rooms. There over a week and nothing that we reported was ever addressed including a toilet that did not flush. Charming. Yuck

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ETG

By

11 October 2017

Overall,the stay was excellent. The staff were helpful and friendly. The hotel noise was quiet
I had a first floor room which was so convenient, clean and comfortable. My only complaint was the WiFi was slow and hard to connect, and the breakfast area was consistently crowded with no space to eat or sit down. I would of preferred to have more food choices, but overall, not a big deal.

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Close to Madison Square Gardens

By

11 October 2017

Good place to stay close to Times Square..the hotel is nice and we felt safe.

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Great Stay

By

10 October 2017

Would recommend this location and area of city to stay!

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Best Staff

By

09 October 2017

club

Friendliest staff...every request was met with a Amalie and prompt service. The bed was comfortable. The breakfast stayed well stocked.
I would stay here again for the great central location and fantastic staff

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Great all the way around

By

09 October 2017

Clean safe grounds located near Chelsea Mkt and other points of interest. Friendly helpful attentive staff.

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I would not stay again...

By

06 October 2017

platinumelite

1) AC didn't work upon arrival.
2) A Large gap between room door and door frame, let flys into the room.
3) Room smelled like mold.
4) Poor breakfast options.

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Very noisy and poor quality

By

06 October 2017

club

Seems more like a youth hostel than a hotel.
The noise from the street and construction work is high.
The price i to high considering the quality of the hotel.

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